topic Re: ArcGIS Pro 3.1 Export Layout in ArcGIS Pro Questions

ArcGIS Pro 3.1 Export Layout

StephenKing — Fri, 24 Feb 2023 14:53:39 GMT

I updated to version 3.1 this morning and have found that I can't export layouts to graphic files when opening projects created in a previous version of ArcGIS Pro. When I try it seems to hang with the message 'preparing export'. If I copy layouts and maps into a new project file they export ok. Has anyone else come across this issue at all so far?

Re: ArcGIS Pro 3.1 Export Layout

Robert_LeClair — Fri, 24 Feb 2023 15:26:19 GMT

Stephen - hmmm...that's rather odd. Whenever there's a major release like ArcGIS Pro 3.0 to 3.1, I do the update the following way to avoid "issues."

1. Complete uninstall of ArcGIS Pro 3.x
2. Rename the ESRI folder in the c:/users/<your_user_profile>/appdata/local and c:/users/<your_user_profile>/appdata/roaming to ESRI_OLD.
3. New install of ArcGIS Pro 3.1

I find this tends to avoid any weird upgrade issues. Hope this helps!

Re: ArcGIS Pro 3.1 Export Layout

MGT8C2U — Fri, 24 Feb 2023 16:54:19 GMT

I had the same problem. Restarted my computer afterwards and it seemed to fix the issue.

Re: ArcGIS Pro 3.1 Export Layout

StephenKing3 — Mon, 27 Feb 2023 12:32:56 GMT

Thanks for your replies. I did a clean install renaming Esri folders etc. and restarted my machine. It didn't seem to change anything initially, but today it looks as though it is working fine. Maybe a glitch somewhere!

Re: ArcGIS Pro 3.1 Export Layout

wayfaringrob — Thu, 02 Mar 2023 16:51:33 GMT

Similar issue. 3.1 is crashing when re-exporting vector PDFs (e.g. it won't crash the first time, but on successive exports of a layout, it crashes moments after it completes).

Re: ArcGIS Pro 3.1 Export Layout

StephenKing3 — Thu, 02 Mar 2023 20:29:29 GMT

I'm still having issues with it being very slow to export. I've also found in some cases, where the data layer has been classified (e.g. bathymetry data) and the legend property is set to 'Only show features visible in the map extent', the legend doesn't export, or it exports only the classes not visible in the map - the opposite of what it should do. Might need to try a clean install again.

Re: ArcGIS Pro 3.1 Export Layout

StephenKing3 — Fri, 03 Mar 2023 10:01:06 GMT

I've done a completely clean installation of 3.1 and am still getting issues with it being slow to export a layout to PNG and with the legend not exporting properly. It doesn't seem to be just an issue with project files created in a previous version of the software either.

Re: ArcGIS Pro 3.1 Export Layout

StephenKing3 — Fri, 03 Mar 2023 11:05:45 GMT

I came across this thread which highlights a similar issue to mine. Using Python to export seems to work fine.
Solved: Re: ArcGIS Pro 2.5 - Export Layout takes 20 Minute... - Page 2 - Esri Community

Re: ArcGIS Pro 3.1 Export Layout

wayfaringrob — Mon, 06 Mar 2023 16:52:49 GMT

More export issues, this time with alignment. I'm getting a new PC within the month and I'm just going to request 3.0 be installed.

Closed & reopened the project -- the title group now shows in the same location in the exported PDF. Not where I put it nor what it showed me prior to reopening.

Re: ArcGIS Pro 3.1 Export Layout

Anonymous User — Tue, 07 Mar 2023 17:03:28 GMT

I'm getting this also

Re: ArcGIS Pro 3.1 Export Layout

wayfaringrob — Tue, 07 Mar 2023 21:33:10 GMT

We had a different issue yesterday where it would just give an "export failed" error regardless of export format. Had to make a whole new project.

Re: ArcGIS Pro 3.1 Export Layout

GrantDickins_OX2 — Thu, 09 Mar 2023 00:33:14 GMT

Yes, same here. Exporting to PDF/PNG crashes the app. PC restarts do not resolve it. The first export generally now works without crashing, but at first it crashed every time. Now it crashes on the 2nd-3rd exports (after revisions) of the same map. So annoying - nothing ever works seamlessly LOL!

Re: ArcGIS Pro 3.1 Export Layout

wayfaringrob — Thu, 09 Mar 2023 15:55:31 GMT

@Robert_LeClair are you able to locate any bugs for these somewhat major issues? I wasn't able to find any but this sounds widespread. The idea that users should have to bypass the (intuitive) auto update and completely remove and replace Pro between versions just to get it to work properly isn't something that any other software on my computer requires, so it would be nice if this could be fixed another way very soon. My work is pointless if I can't export it. Plus, others in this thread are saying that's not resolving the issue.

Re: ArcGIS Pro 3.1 Export Layout

Robert_LeClair — Thu, 09 Mar 2023 19:29:46 GMT

@wayfaringrob - in reviewing the internals on this one, there was a customer experiencing the same problem 3/3/2023. It was resolved by clearing the cache. In ArcGIS Pro 3.1, go to the Project tab->Options->Display->Local Cache->click the Clear Cache Now button and attempt the workflow again.

Re: ArcGIS Pro 3.1 Export Layout

wayfaringrob — Thu, 09 Mar 2023 20:25:15 GMT

I'll give it a try next time, thanks!

Re: ArcGIS Pro 3.1 Export Layout

ttencer — Sat, 18 Mar 2023 15:19:52 GMT

same issue here. Export takes ages.. progress bar seems to be stuck but PDF is being created.

Some rasters (mosaic) haven't been rendered properly, some are missing....

Another issue is that stretching (min-max) doesn't work properly as well. Has something to do with gamma.. I'm desperate.

Re: ArcGIS Pro 3.1 Export Layout

AmyFry — Mon, 20 Mar 2023 20:31:37 GMT

I have experienced the same issues with exporting to pdf and png, crashing the entire project when attempting to export. Most recently, Pro 3.1 crashed when I was clearing the cache. I am hoping the the ArcGIS Application "Send Report" are not ignored.

A patch to resolve this issue cannot come quick enough. Grant applications that rely on my maps are due next week.

Would a lack of a dedicated GPU have any contributing factor on this issue?

Re: ArcGIS Pro 3.1 Export Layout

wayfaringrob — Mon, 20 Mar 2023 20:51:35 GMT

I have a dedicated GPU and am facing the same things.

Re: ArcGIS Pro 3.1 Export Layout

GrantDickins_OX2 — Tue, 21 Mar 2023 00:58:02 GMT

Hi. Ok, I am still getting crashes with every other export to PDF or PNG - the entire app crashes. I have cleared the cache, tried various export settings (changed compression settings, resolutions, export to new files, not overwriting, changed map contents (with/without imagery, etc) but no change. So, last night I did a complete ArcGIS Pro uninstall - complete (from scratch), following the guidance of ESRI here (https://esriaustraliatechblog.wordpress.com/2023/01/18/performing-a-clean-uninstall-of-arcgis-pro/) and comments above in the forums (rename the system ESRI folders to old, etc). But, no change. After resetting everything (toolbars, styles, testing all projects are working again, etc) it again crashed when I exported a basic map to PDF - twice, and from two different projects. Surely, this is a bug, not a local issue. Thanks.

Re: ArcGIS Pro 3.1 Export Layout

ElyssaUrban1 — Wed, 22 Mar 2023 21:10:13 GMT

Same issues here! Can't export layout to anything without it taking up to 25 minutes! Seems to be with any projects that were created before updating to 3.1. Very frustrating!