topic Re: Model Builder Will Not Open ArcGIS Pro3.0.2 in ArcGIS Pro Questions

Model Builder Will Not Open ArcGIS Pro3.0.2

the4thworld — Tue, 20 Dec 2022 20:36:10 GMT

I recently updated to ArcGIS Pro 3.0.2 and have encountered an odd bug. If I create a new project on our company's main shared data drive I cannot create a new model (either through the analysis tab or using the "new" function on a toolbox in the catalog) or a new script. If I try to create a model I receive the error "Failed to create new model." with no error code or other text. If I try to create a new script I receive "Error HRESULT E_FAIL has been returned from a call to a COM component.". The odd part of this is that I do not have any issues if I am in a Pro Project that has been upgraded from an earlier version of Pro or if I create the Pro Project on a different network or local drive.

My testing indicates that the issue is with the toolbox (default or other) being on the shared drive. I have shortened the file path as much as possible and that did not fix it. I also tried creating additional new toolboxes but none of them work so long as they're on the shared drive (they do work on local or other network drives).

Since I have to use the shared drive in order to collaborate with other team members (all of whom have the same error) I can't use the other network location as a solution and we cannot downgrade to earlier version of Pro. I have been successful at saving the toolbox as a previous version, bringing it back into the catalog, and then creating a model that way, but this is the only solution I've been able to find. I'm also unsure if all the 3.0 geoprocesses will work with this back-versioned toolbox. Any thoughts or other workarounds would be greatly appreciated.

Re: Model Builder Will Not Open ArcGIS Pro3.0.2

Robert_LeClair — Thu, 22 Dec 2022 18:07:17 GMT

The only item I see in the internals about this particular issue has to do with the model properties "Store tool with relative path" item. Is this checked or not checked? According to the property description - "If you move the toolbox containing the model or the data used within the model, this option changes the paths of data variables in the model according to the path, relative to the toolbox." Not sure if this is causing the issue or not.

Re: Model Builder Will Not Open ArcGIS Pro3.0.2

the4thworld — Wed, 28 Dec 2022 15:11:18 GMT

Thanks for the response. I tried to check for that property/option but that is only an option on an existing model. My issue is that you cannot even create an empty model with a 3.0.2 toolbox on a shared drive without getting the errors I listed in my original post.

Re: Model Builder Will Not Open ArcGIS Pro3.0.2

Robert_LeClair — Fri, 06 Jan 2023 22:03:52 GMT

Interesting. And apologies for the tardy response...just getting back from my holiday break. This might be worth a call/chat with Esri Technical Support to see if they're better to address this issue.

Re: Model Builder Will Not Open ArcGIS Pro3.0.2

JakeNeedle — Mon, 23 Jan 2023 16:42:52 GMT

I am experiencing the same issue but with ArcGIS Pro 3.0.3. Was this ever resolved?

Re: Model Builder Will Not Open ArcGIS Pro3.0.2

the4thworld — Wed, 25 Jan 2023 15:06:39 GMT

Sadly no, I've been using the method of saving the toolbox backwards to 2.9 version and setting it as the default toolbox for the projects as a workaround.

Re: Model Builder Will Not Open ArcGIS Pro3.0.2

ShitijMehta — Thu, 11 May 2023 20:57:57 GMT

Hi the4thworld,

I apologies for this issue. I have not been able to reproduce this issue with 3.0.3. Possible to share some repro steps/video and details on the remote drive?

Thanks!

Re: Model Builder Will Not Open ArcGIS Pro3.0.2

NLI_Wendy — Tue, 20 Jun 2023 21:12:04 GMT

I am experiencing this issue in 3.1.2. I did not have a problem with it in 3.1.1.

Re: Model Builder Will Not Open ArcGIS Pro3.0.2

ShitijMehta — Fri, 30 Jun 2023 02:56:55 GMT

Please could one of you share any repro steps?
Did you create a toolset and renamed or copied to it?
Is your model toolbox on network drive?

Re: Model Builder Will Not Open ArcGIS Pro3.0.2

ZachSvoboda — Tue, 08 Aug 2023 13:21:50 GMT

I am also having this issue in 3.1.2.

Getting the error either by attempting to create model through analysis tab or by creating new model from the toolbox. Toolbox is on network drive.

Re: Model Builder Will Not Open ArcGIS Pro3.0.2

ShitijMehta — Tue, 08 Aug 2023 15:45:45 GMT

Please can you share any addition details about the drive (type) or repro steps?
Open new project?
Save the project to \\???\??
New model from analysis such that the model is created in the default toolbox- Fail?

Any information will help. We have tried many combinations and have not been able to reproduce it.

Re: Model Builder Will Not Open ArcGIS Pro3.0.2

ShitijMehta — Wed, 30 Aug 2023 05:43:22 GMT

Hi Zach,
Please could you share a recording of the error and repro steps leading up to the error? Thanks!

Re: Model Builder Will Not Open ArcGIS Pro3.0.2

NguyetLe — Thu, 07 Sep 2023 21:55:59 GMT

Failed to ModelArcgis Pro shuts downHi, is there any solution?

Today I got the same issue. It keeps notify me Failed to create new model. And then there is another popup asking me if I want to save the new model. After clicking at Yes, it shuts me down.

Re: Model Builder Will Not Open ArcGIS Pro3.0.2

ShitijMehta — Fri, 08 Sep 2023 04:55:04 GMT

Hello NguyetLe,
I am so sorry about this issue. Would you be willing to connect with us over a call and show this to us? This will help us find some information we are missing. It would really help repro this issue that we are chasing, but unable to reproduce.
Thanks!

Re: Model Builder Will Not Open ArcGIS Pro3.0.2

NguyetLe — Fri, 08 Sep 2023 15:13:11 GMT

Hi ShitijMehta,

Thank you for your quick response. Yes, I would like to be on call with your team and reproduce the steps. Today I tried again with a hope that either the Arcgis Pro or the remote connection will be ok overnight. However, the error is still there.By the way, I am using Arcgis Pro 3.0.1 version and remote connection. Can you please let me know how to contact and make a virtual schedule with you or your team members.

Thank you so much.

Re: Model Builder Will Not Open ArcGIS Pro3.0.2

TylerJones — Wed, 04 Oct 2023 19:28:18 GMT

Thank you for the suggestion. I had copied a project folder from one machine to another, and, for whatever reson, the default toolbox was no longer accessible, nor was any new toolbox created in said folder. I created a new default toolbox outside the projects home folder, and it worked.... for now

Thanks!

Re: Model Builder Will Not Open ArcGIS Pro3.0.2

JoelPerkins — Wed, 27 Dec 2023 23:55:23 GMT

Same thing happened to me today. I'm on Pro 3.1.3. It won't open a blank model unless my toolbox is on a local drive. Same as the OP.

Re: Model Builder Will Not Open ArcGIS Pro3.0.2

DataOfficer — Thu, 04 Jan 2024 11:05:23 GMT

Having the same issue today in Pro 3.1.3. also. Getting the "Failed to create new model." error pop up. Project is saved on a shared server drive. Creating a new toolbox on the local drive and setting as default also working as a workaround as others have posted.

Re: Model Builder Will Not Open ArcGIS Pro3.0.2

peterwjacko-gc — Mon, 15 Jan 2024 00:46:48 GMT

I am also having the same issue.

Steps to reproduce:

Options > Application > General > Create projects > Toolbox
- "Same default toolbox for all projects" set to custom Python Toolbox (i.e. pyt).
Active Environment = custom (gist with yaml)
Create a new project (stored locally on workstation)
Analysis tab > ModelBuilder

Alternative steps to reproduce:

New project (default toolbox set to "New default toolbox for each project")
Navigate to desired custom Python Toolbox in Catalog pane (e.g. custom_toolbox.pyt).
- Note that `custom_toolbox.pyt` is located in my user home folder and set to "Add to New Projects" so it appears under project's "toolbox" section.
Set `custom_toolbox.pyt` as default toolbox.
Analysis tab > ModelBuilder > new model.
"Failed to create new model."

Working environment

ArcGIS Pro: 3.2.1
Edition: Windows 10 Pro
Version: 22H2
Installed on: ‎2/‎02/‎2023
OS build: 19045.3803
Experience: Windows Feature Experience Pack 1000.19053.1000.0

Happy to provide further info if needed.

Cheers

Re: Model Builder Will Not Open ArcGIS Pro3.0.2

ShitijMehta — Wed, 31 Jan 2024 04:26:38 GMT

Hello all,

We got on a call with two awesome members who reported this issue and installed a fix in 3.2.1 and 3.1.4. Please could you upgrade to 3.1.4 and check if possible?

In the case mentioned above - we cannot create models in pyt so that failure is correct. Although we could improve the error message or disable creation of a new model. We will work to disable creation of a new model when the default toolbox is a pyt.

Thanks for reporting!