topic Published Map Layer of Satellite Imagery Does Not Display in Pro and Web Map in Portal in ArcGIS Pro Questions

Published Map Layer of Satellite Imagery Does Not Display in Pro and Web Map in Portal

jantolihao — Wed, 04 Jan 2023 07:02:27 GMT

Hi, everyone!

We have an ongoing activity with one of our clients. We are using ArcGIS Enterprise 10.9.1 and ArcGIS Pro 2.9. We published a map image of a satellite imagery in the Portal and generated new cache with Level 12 to 20 Level of Details.

The map image was successfully published in the Portal and cache was successfully generated. However, the published map image does not appear in the Map Viewer as seen in the screenshot below.

We tried viewing the published map image in Pro. However, it also does not appear. (Please see screenshot below)

We did the workaround found in the link below. Unfortunately, the solutions presented in the link did not address our issue.

Problem: Layers and labels do not display in an ArcGIS Pro project (esri.com)

Another observation is that when we clicked inside the Area of Interest, RGB values of that location in the satellite imagery appears. No pop-up appears when outside the Area of Interest. Our hypothesis is that it is possible that the image is there but did not just render.

If you have any idea on how to resolve this issue, we appreciate any hints or suggestions. Thank you very much in advance.

Re: Published Map Layer of Satellite Imagery Does Not Display in Pro and Web Map in Portal

AhmedFathy74 — Wed, 04 Jan 2023 08:16:13 GMT

Hi Dear,

i think the reason may in the publishing configurations, you can check the extent where the server cached the tiles and the tile schema if it's match the ArcGIS Online schema

Hope this helps
Ahmed Fathy

Re: Published Map Layer of Satellite Imagery Does Not Display in Pro and Web Map in Portal

jantolihao — Thu, 05 Jan 2023 05:15:27 GMT

Hello AhmedFathy74,

Thank you for your response. We checked the cache extent and the tile schema and found out that they are the same. We also double checked the individual folders of the cache and validated that all were successfully generated. Right now, we have no idea how to resolve the issue.

Re: Published Map Layer of Satellite Imagery Does Not Display in Pro and Web Map in Portal

SBM — Wed, 24 Jan 2024 07:49:19 GMT

Hi there,

Currently struggling with the same issue. Any luck yet?