topic Re: Bought arcpro for individual use but error says number of users exceeds number of licenses?! in ArcGIS Pro Questions

Bought arcpro for individual use but error says number of users exceeds number of licenses?!

MarkRoberts — Sat, 10 Dec 2022 12:31:23 GMT

I recently bought arcpro for individual use. I created an organization in which I’m the only member. I downloaded arcpro from myesri, but when I try to run arcpro, it gives me an error about the number of users exceeds the number of licenses. How can this be if I’m the only member in the organization and logging in through my organization login?

I’ve reviewed other articles with the license issue but nothing has worked so far. Kind of lost after just buying this program. Any help would be appreciated.

using Windows 11 and got the laptop last month, and already got the .NET update.

Re: Bought arcpro for individual use but error says number of users exceeds number of licenses?!

DanPatterson — Sat, 10 Dec 2022 13:38:53 GMT

Did you see this?

Error: The number of licenses assigned to users exceeds the number of licenses available in your organization. Please contact your administrator to reconfigure your organization's licenses (esri.com)

Re: Bought arcpro for individual use but error says number of users exceeds number of licenses?!

MarkRoberts — Sat, 10 Dec 2022 15:05:07 GMT

Yeah that's the error I get. I am already Professional Advanced and my configuration settings are what it says to change it to.

Another support page said to rename some registry keys, but now the error I get is:

A core license could not be found. Select another licensing option or contact your administrator to update your licenses.

I think I'm making the situation worse...

Re: Bought arcpro for individual use but error says number of users exceeds number of licenses?!

DanPatterson — Sat, 10 Dec 2022 18:32:48 GMT

And another one from the support page

Error: A core license could not be found (esri.com)

Re: Bought arcpro for individual use but error says number of users exceeds number of licenses?!

MarkRoberts — Sat, 10 Dec 2022 18:51:39 GMT

Thanks for linking to that.

I went through the solutions they have in the article but it still is giving me the first error (number of licenses assigned to users exceeds the number of licenses).

Re: Bought arcpro for individual use but error says number of users exceeds number of licenses?!

DanPatterson — Sat, 10 Dec 2022 20:56:42 GMT

Tech Support is your best option then

Re: Bought arcpro for individual use but error says number of users exceeds number of licenses?!

MarkRoberts — Mon, 12 Dec 2022 17:32:34 GMT

For what it's worth, I just got off the phone with tech support and they fixed the issue.

Here's what fixed it for me:
Close ArcPro
Delete/rename: C:\Users\<username>\AppData\Local\ESRI\ArcGISPro (need to show hidden files)
Delete/rename: C:\Users\<username>\AppData\Roaming\Esri\ArcGISPro
Delete/rename: C:\Users\<username>\AppData\Roaming\Esri\ArcGISPro_StrongName_......... file
Delete: C:\Users\<username>\AppData\Local\ESRI_Licensing\Iss.dat
Reopen ArcPro