topic Unable to "Open Web Map" in ArcGIS Pro Questions

Unable to "Open Web Map"

繪云駱 — Sat, 29 Oct 2022 22:44:22 GMT

Hi Talents,

I went to ArcGIS Pro->Catalog ->Portal->ArcGIS Online,

and found some Web Scene items.

I right clicked them and chose "Add and Open",

But the error message below kept popping out as below

"Open Web Map

Unable to open web map. External component has thrown an exception."

Did anyone know how to fix this?

Many thx in advance.

Re: Unable to "Open Web Map"

ChristopherCounsell — Sun, 30 Oct 2022 21:46:01 GMT

Would suggest signing out of ArcGIS Online in ArcGIS Pro, restarting ArcGIS Pro and then signing in again.

If that doesn't work, what version of ArcGIS Pro? Can you open other web scenes? Try creating a new, blank scene in ArcGIS Online and then opening it in ArcGIS Pro.

Re: Unable to "Open Web Map"

MariaRosana_Báez — Tue, 06 Dec 2022 15:13:28 GMT

I am having the same issue. I have tried your solution, but the problem persists.

ArcGIS Pro, allow me to open a blank scene, but when I open the web scene from ArcGIS Online it fails.

Any other idea?

Re: Unable to "Open Web Map"

ChristopherCounsell — Thu, 08 Dec 2022 23:27:45 GMT

what version of ArcGIS Pro? Can you open other web scenes? Try creating a new, blank scene in ArcGIS Online and then opening it in ArcGIS Pro?

Re: Unable to "Open Web Map"

FedericoFossatti86 — Thu, 15 Dec 2022 07:43:18 GMT

Same issue here. Running Pro 3.0.3. Can't open any Scenes from AGOL, from neither my org nor the Atlas.

Tried restarting and it didn't work. Webmaps do work.

Re: Unable to "Open Web Map"

Stefan_Thorn — Fri, 27 Jan 2023 09:55:32 GMT

I also have the same issue. using Pro 3.03

---------------------------
Open Web Map ..> Web Scene
---------------------------
Unable to open web map.External component has thrown an exception.
---------------------------
_OK
---------------------------

Webmaps no issue

But a Web Scene share from Pro 3.03 can be added from the portal into Pro again.

Re: Unable to "Open Web Map"

Stefan_Thorn — Fri, 27 Jan 2023 10:24:38 GMT

I have opened a ticket with Esri Support #03250986 @ESRISupport

Re: Unable to "Open Web Map"

MariaRosana_Báez — Thu, 02 Feb 2023 13:54:15 GMT

I'm running ArcGIS Pro 3.0.3. Yes, I can open scenes but not from AGOL or scenes from Portal.

Re: Unable to "Open Web Map"

XintongGuan111 — Mon, 10 Jul 2023 02:55:55 GMT

Have you solved this issue, I am having the same issue! I was able to open for one second, then suddenly raise th error.... Is this a bug or local env issue did you figure it out?

Re: Unable to "Open Web Map"

DeniseVachon — Mon, 18 Sep 2023 21:20:45 GMT

Same issue for me in ArcGIS Pro 2.9.10. Can't open web scenes in Living Atlas without getting the error mentioned in this issue's description.