topic Re: Losing my ground elevation when sharing as a 3D Web Scene. in ArcGIS Pro Questions

Losing my ground elevation when sharing as a 3D Web Scene.

MillionMap — Thu, 06 Oct 2022 02:22:00 GMT

When I share a Scene created in ArcPro as a Web Scene, my ground goes flat. My ground displays correctly in ArcPro and there aren't any warnings when I share. I've tried several things and I can't get this 'custom' ground to display properly in the shared Web Scene. The default 'WorldElevation3D/Terrain3D' does just fine, its elevations display correct when shared. But this new ground won't. What could my problem be?

Re: Losing my ground elevation when sharing as a 3D Web Scene.

DanPatterson — Thu, 06 Oct 2022 08:32:59 GMT

24110: Custom elevation surfaces are not supported in a web scene. Custom surfaces will be dropped from the web scene.—ArcGIS Pro | Documentation

perhaps this is the issue

Re: Losing my ground elevation when sharing as a 3D Web Scene.

MillionMap — Thu, 06 Oct 2022 14:25:38 GMT

That would be it then. Thanks.

Re: Losing my ground elevation when sharing as a 3D Web Scene.

Andrew--Johnson — Tue, 11 Oct 2022 19:55:20 GMT

From your screenshot it appears you only have the Ground elevation surface not a custom elevation surface so in this case it should work. Are you able to share a map package of this data so I can take a look?

thanks,

Andrew

Re: Losing my ground elevation when sharing as a 3D Web Scene.

VineetMenon — Thu, 25 Apr 2024 05:31:20 GMT

@MillionMap , how did you solve this? I'm facing exactly the same problem. As @Andrew--Johnson said, your elevation seems to be ground elevation, and not custom elevation.

Re: Losing my ground elevation when sharing as a 3D Web Scene.

MillionMap — Thu, 25 Apr 2024 13:07:31 GMT

My problem was admin privileges at the time. I wasn't allowed to host a tile package on AGOL. Once that was changed, the steps at the following links allowed me to publish my custom surface. You've probably seen these links before but it was the steps I took.

Steps to create a map tile package: https://pro.arcgis.com/en/pro-app/latest/help/sharing/overview/tile-package.htm#GUID-853C5B89-8C83-4C0B-A7F1-03300218E6C2]

Steps to publish a tile package: https://doc.arcgis.com/en/arcgis-online/manage-data/publish-elevation-layers.htm

Re: Losing my ground elevation when sharing as a 3D Web Scene.

VineetMenon — Fri, 26 Apr 2024 04:33:58 GMT

@MillionMap, I see.. What do you think I might be doing wrong? I have an enterprise server where I'm publishing the map, and I'm the administrator.