topic Re: Pro 2.9.2 crashing when clicking on a symbol or opening the symbology window in ArcGIS Pro Questions

Pro 2.9.2 crashing when clicking on a symbol or opening the symbology window

PiperMcKinnon1 — Thu, 22 Sep 2022 20:45:19 GMT

Starting mid-day today all users in our organization are experiencing crashes of Pro 2.9.2 when we attempt any interaction with symbology, whether by clicking in the Contents pane or opening the Symbology pane. We have tried some fixes found in older posts and bug reports, including changing the rendering engine to OpenGL, clearing the display cache and running a repair, all to no avail. We will look into whether there have been OS or network changes next, but are wondering if anyone else is seeing this issue appear.

Re: Pro 2.9.2 crashing when clicking on a symbol or opening the symbology window

Christian_Sebaly — Fri, 23 Sep 2022 12:27:07 GMT

We are facing the same problem. All users have reported program crashes when using symbology functions (Pro version 2.9.x).

Re: Pro 2.9.2 crashing when clicking on a symbol or opening the symbology window

MarkJacobi1 — Fri, 23 Sep 2022 23:03:56 GMT

I began having that issue today. I just click on symbology and it crashes. I even moved to a different computer and tried it there and it crashes too. Even a new map with one layer in it is enough to crash it when I click on the symbology in the table of contents. I have tried in Layouts vs. Maps and it's consistently crashing.

Re: Pro 2.9.2 crashing when clicking on a symbol or opening the symbology window

fkashirtsev — Sun, 25 Sep 2022 19:44:34 GMT

I was having the same problem in 2.9.3. I just updated to version 3.0.2 and it no longer crashes when working with symbology. I had to download a new version of Windows .NET Desktop Runtime (x64) to update. Here is a link to the download: https://dotnet.microsoft.com/en-us/download/dotnet/6.0/runtime

Re: Pro 2.9.2 crashing when clicking on a symbol or opening the symbology window

hamed_Farzin — Mon, 26 Sep 2022 03:00:39 GMT

we had the same problem, It is result of windows new security patch. I uninstalled the patch for now and started to work. Perhaps ESRI will come with an other patch to resolve this issue.

Re: Pro 2.9.2 crashing when clicking on a symbol or opening the symbology window

Christian_Sebaly — Mon, 26 Sep 2022 15:23:24 GMT

We opened a support ticket on the Esri Technical support page - issue is being analysed. This may take a short while but upgrading to ArcGIS Pro 3 is no option for us right now. It's a major release and the new version comes up with various implications which might cause new, unforseen problems.

Re: Pro 2.9.2 crashing when clicking on a symbol or opening the symbology window

Anonymous User — Mon, 26 Sep 2022 12:14:15 GMT

We are having the same problem. Is Esri going to fix this soon?

Re: Pro 2.9.2 crashing when clicking on a symbol or opening the symbology window

WorcesterGTSS — Mon, 26 Sep 2022 12:24:33 GMT

I'm having the same problem in 2.9.1. It started last Friday (9/23).

Re: Pro 2.9.2 crashing when clicking on a symbol or opening the symbology window

Anonymous User — Mon, 26 Sep 2022 15:11:09 GMT

Having the same issue in 2.9.0. No matter how the symbology pane is opened, the project crashes. Tried creating new projects from scratch, adding new data, and updating the symbology on just one feature class, and it still caused Arc Pro to crash.

Re: Pro 2.9.2 crashing when clicking on a symbol or opening the symbology window

MarkJacobi1 — Mon, 26 Sep 2022 15:49:26 GMT

Thanks. I am on a government machine where updates in Windows and Arc aren't so easily/casually done. I'm relieved that it seems to be due to a Windows update (instead of just on my end). I'll stand by for the fix(es).

Re: Pro 2.9.2 crashing when clicking on a symbol or opening the symbology window

Daniel_Schmidt — Mon, 26 Sep 2022 17:17:27 GMT

We are working on isolating the cause of this issue. If some of you can provide more environment-specific details such as:

OS versions and KBs
Physical or VM
- If VM what type?

As of now, we are unable to reproduce this issue internally.

Re: Pro 2.9.2 crashing when clicking on a symbol or opening the symbology window

EmilyHildebrand — Mon, 26 Sep 2022 17:31:57 GMT

I have received this same issue this morning. We are in 2.9.3 operating on a cloud server.

Re: Pro 2.9.2 crashing when clicking on a symbol or opening the symbology window

EmilyHildebrand — Mon, 26 Sep 2022 17:34:07 GMT

Hey Daniel,

I am running 2.9.3 in Pro on a Virtual machine called citrix hosted by Rok Technologies, they see nothing on their end causing this issue and pointed me to contact ESRI. my OS version is 64 bit

Re: Pro 2.9.2 crashing when clicking on a symbol or opening the symbology window

WorcesterGTSS — Mon, 26 Sep 2022 17:36:16 GMT

Our team has been investigating the issue and believe it is tied to Windows updates that were installed last week: KB5017308 and KB5017499. At this point we don't know which one though.

Re: Pro 2.9.2 crashing when clicking on a symbol or opening the symbology window

GregorySchifrin — Mon, 26 Sep 2022 17:38:11 GMT

Thanks, I did that and it is fixed for now.

Re: Pro 2.9.2 crashing when clicking on a symbol or opening the symbology window

Daniel_Schmidt — Mon, 26 Sep 2022 17:41:55 GMT

Thanks Emily. What anti-virus are you using?

Re: Pro 2.9.2 crashing when clicking on a symbol or opening the symbology window

Daniel_Schmidt — Mon, 26 Sep 2022 17:52:44 GMT

Thanks - what anti-virus are we using? Are all display drivers up-to-date? Do we see the issue reproducing if we disable any anti-virus software?

Re: Pro 2.9.2 crashing when clicking on a symbol or opening the symbology window

PiperMcKinnon1 — Mon, 17 Oct 2022 18:31:11 GMT

* SEE POST https://community.esri.com/t5/arcgis-pro-documents/recent-microsoft-net-update-resulting-in-arcgis/ta-p/1221829 from ESRI community moderator KoryKramer for clearer guidance as of October 13, 2022. Thanks to Kory for the post.

We have resolved the issue at our organization by uninstalling Windows update KB5017262 (2022-09 Cumulative Update Preview for .NET Framework 3.5 and 4.8 for Windows 10 Version 21H2 for x64). Uninstalling an OS patch isn't ideal, but allows us to continue working in Pro 2.9x. Here's hoping ESRI releases a fix in short order!

UPDATE - Further to this issue, we tested on a machine running 2.9.3. We left KB5017262 in place and installed the latest .NET Framework (4.8.1) and the issue resolved. Thanks Daniel_Schmidt for bringing up .NET versions as an avenue to investigate.

UPDATE (September 29, 2022) - Yesterday we tested turning windows updates back on. .NET 4.8.1. KB5017266 has recreated the problem in our environment at Pro 2.9.2 and 2.9.3. (September 20, 2022-KB5017266 Cumulative Update Preview for .NET Framework 3.5 and 4.8.1 for Windows 10, version 20H2, Windows 10 Version 21H1, and Windows 10 Version 21H2).

UPDATE (October 3, 2022) - Our case supporter has found this report from Windows. KB5017266 and KB5017262 both have known issues. The report indicated these Windows Server Update Services (WSUS) updates are listing errors (should not have been released): https://support.microsoft.com/en-gb/topic/september-20-2022-kb5017266-cumulative-update-preview-for-net-framework-3-5-and-4-8-1-for-windows-10-version-20h2-windows-10-version-21h1-and-windows-10-version-21h2-3fd754da-a2ba-4389-ad0e-e01175346926#:~:text=Known%20issues%20in%20this%20update
This would affect users working in organizations where Windows updates are managed by WSUS and likely other types of update manager software.

Re: Pro 2.9.2 crashing when clicking on a symbol or opening the symbology window

MatthewDriscoll — Mon, 26 Sep 2022 18:16:23 GMT

Same thing is happening to my organization. I cannot find any updates from ESRI on this issue.

Re: Pro 2.9.2 crashing when clicking on a symbol or opening the symbology window

WorcesterGTSS — Mon, 26 Sep 2022 18:20:19 GMT

We are using Symantec. We have not yet tried disabling it as of yet. To my knowledge, the display drivers are up to date.