topic Re: Symbology error after updates in ArcGIS Pro Questions

Symbology error after updates

SalahAjjur — Tue, 27 Sep 2022 06:41:08 GMT

Hello ESRI Community,

I changed my profile email address through the Esri Community. After the update, I receive errors every time I work on GIS Pro 2.9.1. The error is associated with changing symbology. The software stops working after the error. I sent several error messages to check. However, there is no reply!!

Can anyone help?

Best regards,

Salah

Re: Symbology error after updates

ChristianWells — Tue, 27 Sep 2022 14:31:54 GMT

Hi Salah,

Can you share a screenshot of error message, please? Also, what happens if you start a blank project (no data) in ArcGIS Pro? Do you experience the same error?

Re: Symbology error after updates

SalahAjjur — Tue, 27 Sep 2022 15:11:53 GMT

Attached is a screenshot and video recording of what I was doing.

(view in My Videos)

Re: Symbology error after updates

ChristianWells — Tue, 27 Sep 2022 15:17:39 GMT

Thanks, Salah - can you test the workflow without this dataset by using a blank project and a different layer? This test will help narrow down whether or not this is a data-specific issue.

Re: Symbology error after updates

SalahAjjur — Tue, 27 Sep 2022 15:28:35 GMT

This test uses a blank project and different layers. I got the same error.

(view in My Videos)

Re: Symbology error after updates

ChristianWells — Tue, 27 Sep 2022 15:40:36 GMT

Thanks, Salah - when you get the crash window, did you click, Send Report? I want to see if we can dig up any details on your crash and if its fixed in a later verion

Re: Symbology error after updates

SalahAjjur — Tue, 27 Sep 2022 16:42:29 GMT

Sure. I sent you 4 reports, at least.

Re: Symbology error after updates

AmeliaBradshaw — Wed, 28 Sep 2022 16:18:56 GMT

Hello @SalahAjjur I have been looking out for these reports, but could not find them. Could you attach your recently received error reports to an email and send them to the following alias: arcgiserrorreport@esri.com. You can find your error reports for ArcGIS Pro at this path on your machine: C:\Users\<User Name>\AppData\Local\ESRI\ErrorReports

Let me know if you have any questions!

Re: Symbology error after updates

SalahAjjur — Thu, 29 Sep 2022 04:48:02 GMT

Hi Amelia

I tried to send the reports to arcgiserrorreport@esri.com , however I received undeliverable errors

" Delivery has failed to these recipients or groups:
arcgiserrorreport@esri.com (arcgiserrorreport@esri.com)
Your message wasn't delivered because the recipient's email provider rejected it."

Also, I couldn't attach them here. I found 9 (.dmp) reprots

Re: Symbology error after updates

AmeliaBradshaw — Thu, 29 Sep 2022 16:59:23 GMT

Thank you for letting me know! When you sent the .dmp files to the above email alias, did you send just one, or multiple files?

Re: Symbology error after updates

SalahAjjur — Sat, 01 Oct 2022 09:40:45 GMT

When I received the undeliverable errors, I tried to send multiple files.

It has just worked with one file, and I received an automatic reply: "Thank you for your email. If you attached a .dmp file, we have received it and it will be analyzed..."

I will send other reports in separate emails as well.

Thanks,

Salah

Re: Symbology error after updates

AmeliaBradshaw — Mon, 03 Oct 2022 18:16:03 GMT

Thank you for doing so @SalahAjjur ! Yes, moving forward, just submit one crash dump file at a time through the email alias. Multiple files can be a bit too large to pass over email.

I also saw another Esri Community post discussing this issue. This is related to a .NET Framework update that Windows pushed out, but it only affects Pro 2.8 or 2.9. You can upgrade to 3.0 if you desire, or uninstalling the operating system patch in question. The latter is not ideal, and may not be possible unless you have administrator rights to your machine.

Let me know if you have further questions!