topic Re: Latest ArcPro update (2.3.1) broke Chart Frames in ArcGIS Pro Questions

Chart Frames Broken (possibly related to latest ArcPro update- 2.3.1)

JessiePechmann2 — Thu, 21 Mar 2019 16:33:55 GMT

Hi all,

After installing the latest patch, my ArcPro has lost the ability to load any Chart Frames in a Layout. This applies to adding a Chart Frame for the first time, and loading Chart Frames in existing projects layouts. It will load for over an hour, so I do not think more time would help. The Chart Frame will just never load or Pro will crash. I have tried this across new and old layouts, with multiple different table sources. No luck.

I believe I have it narrowed down to the latest update. My colleague on 2.3.1 has the same issue. My other colleague on 2.0 does not have this problem.

Note creating charts has no problem. It is only when adding the frame to the layout when it freezes/will not load.

Things I have tried to troubleshoot:

Uninstalled update patch 2.3.1 (now running 2.3). However, even projects made initially (before I updated) and recently (after uninstalling) at 2.3 still will not work.
I have slow internet, so I put my computer on airplane mode to disconnect from any wifi.
Uninstalled all Windows updates that had installed after my last successful Chart Frame (last week).

Any help is greatly appreciated.

Jessie

Re: Latest ArcPro update (2.3.1) broke Chart Frames

TomBole — Thu, 21 Mar 2019 23:30:08 GMT

Hi Jessie,

Currently, we are unaware of any specific issue with inserting Chart Frame into a page layout with 2.3.1. Have you contacted tech support? They are better equipped to handle troubleshooting steps and gather bug data. They can be contacted at https://support.esri.com/en/contact-tech-support.

In the meantime, try exporting the chart to an .svg file. You can do this in the Chart View. See the "Share your chart" section under the help topic Charts quick tour—Charts | ArcGIS Desktop for more information.

Then bring the file you created into the layout page as a Picture element. See the "Insert pictures" section in the following help topic - https://pro.arcgis.com/en/pro-app/help/layouts/add-and-modify-graphics-and-text.htm for more information

Hope this helps,

Tom

Re: Latest ArcPro update (2.3.1) broke Chart Frames

JessiePechmann2 — Wed, 27 Mar 2019 06:59:54 GMT

Hi Tom,

Thank you for the quick response, I appreciate it. I have confirmed that this is also an issue on 2 of my colleague's computer's who have also updated to 2.3.1, and not on my colleague's computer running an older version of Pro. I admit it could be unrelated, as that is not an extensive check. I also have confirmed this issue is limited to Chart Frames. Table Frames add to the layout okay.

Our current workaround is making the chart in Excel, which is similar to your workaround. Both require extra steps when the data is updated and do not look as good, so hoping to get this resolved soon. I have submitted a request to my organization for permission to open a case.

Kind regards,

Jessie

Re: Latest ArcPro update (2.3.1) broke Chart Frames

TomBole — Wed, 27 Mar 2019 15:00:15 GMT

Hi Jessie,

Thanks for the response. I'll keep my eye out for the case/bug number once it gets logged. Hopefully, this is something we can get to before the next release.

Tom

Re: Latest ArcPro update (2.3.1) broke Chart Frames

JessiePechmann2 — Wed, 27 Mar 2019 15:34:19 GMT

Great, thank you! We are having trouble getting me the permissions I need to start a case. Any advice would be appreciated.

Re: Latest ArcPro update (2.3.1) broke Chart Frames

TomBole — Wed, 27 Mar 2019 19:02:02 GMT

Hi Jessie,

You will need to either have an authorized caller create the case, or follow the instructions there to get Support permissions. Here is the information on he Common Questions page of My Esri.

Hope this help,

Tom

Re: Latest ArcPro update (2.3.1) broke Chart Frames

JosiahMoore — Wed, 08 May 2019 12:58:25 GMT

Just had the same issue. Came here looking for an answer only to have my fears confirmed.

Can't add a chart frame to a layout.

Re: Latest ArcPro update (2.3.1) broke Chart Frames

KoryKramer — Wed, 08 May 2019 13:06:33 GMT

In the other report of this behavior on this thread, it looks like the behavior was only occurring with a specific user profile, even on the same machine. Are you in an office setting where you could have a colleague log in to your machine, work in Pro to see if the behavior still occurs? Or you try logging into a different machine with Pro to see if it occurs? It would be good to further narrow down whether what you're seeing is machine-specific or potentially related to user profile.

Re: Latest ArcPro update (2.3.1) broke Chart Frames

JessicaWaddell — Mon, 13 May 2019 19:04:07 GMT

I am having the same issue in version 2.3.0. I try to add a chart to layout and everything freezes. There is no way out, except to force close Pro and re-open. I tried a different layout, and even deleted the entire chart and re-made it, with the same problem.

Unfortunately, finding out during a time crunch on a big project that I was unable to deliver was pretty bad timing.

Re: Chart Frames Broken (possibly related to latest ArcPro update- 2.3.1)

JessiePechmann2 — Tue, 14 May 2019 07:44:23 GMT

Hi all,

It was unique to my profile. After significant testing, no solution was found. It is not possible for me to re-create my profile at this time. I'm bummed, I liked using Chart Frames! Have to go back to using copy and paste in from Excel.

Hope this helps,

Jessie

Re: Chart Frames Broken (possibly related to latest ArcPro update- 2.3.1)

JohnBrand — Wed, 06 May 2020 16:02:58 GMT

I'm having the same probelm using 2.5

Re: Chart Frames Broken (possibly related to latest ArcPro update- 2.3.1)

TomBole — Wed, 06 May 2020 17:42:59 GMT

Hi John,

Currently, we are unaware of any specific issue with inserting Chart Frame into a page layout with 2.5. Have you contacted tech support? They are better equipped to handle troubleshooting steps and gather bug data. They can be contacted at https://support.esri.com/en/contact-tech-support.

Hope this helps,

Tom

Re: Chart Frames Broken (possibly related to latest ArcPro update- 2.3.1)

skyhook — Fri, 04 Mar 2022 19:42:39 GMT

Same problem in 2.6 & 2.8 on two different machines that don't utilize network connections.... Furthermore, I cannot export charts to svg, png, or jpg. Basically, all charting functionality seems broken.

Re: Chart Frames Broken (possibly related to latest ArcPro update- 2.3.1)

JamesSerendip1 — Wed, 25 May 2022 15:23:12 GMT

Currently Using 2.9.3 and have a similar issue: I CAN add chart frames to a layout, BUT the charts that show up in the layout are missing about half of their categories, so they are unusable. I was able to use the previously provided workaround of exporting the chart as an image file and inserting that in the layout, but it seems like there is still a bug in use of chart frames in a layout in ArcGIS Pro 2.9.3. Hopefully that is fixed in 3.0

Re: Chart Frames Broken (possibly related to latest ArcPro update- 2.3.1)

JamesSerendip1 — Wed, 13 Jul 2022 13:37:02 GMT

I have also had no end of problems with chart frames, to the point they are basically unusable because they so often leave out random parts of the data for no reason I can find, and can't find documentation about this issue other than here, which is surprising.

I am currently using 3.0, and again noticed a chart I placed in a layout was missing a set of values. But WORSE, when I tried to SELECT one of those values in the layer's attribute table to see what that would do to the chart, the chart frame DID place a single point for that data, and everything else disappeared, showing only the selected point. However after I cleared the selection, still any and every chart frame I make from that data shows ONLY the one point I previously selected. If I look at the actual charts, the data all shows. I have done every possible unselect, clear selection. NOTHING is selected. Even closed and reopened Pro (which solves way too many of my Pro problems if you ask me... but that's part of the SaaS world I guess), but now no matter what I do I cannot get a cart frame to show anything except that one point that it did not show previously. Unless I can get some real concrete solutions, and not a bunch of run-around, I am officially done with trying to use charts in Pro. I can't believe such a key function can remain so broken for so long. Very very disappointing.

Re: Chart Frames Broken (possibly related to latest ArcPro update- 2.3.1)

DevinRoth — Fri, 17 Oct 2025 20:15:00 GMT

Having this problem in 3.4.3. I'm updating to 3.5.