topic Re: Map Frames Not Loading in ArcGIS Pro Questions

Map Frames Not Loading

GrantCountyGISSup — Tue, 09 Aug 2022 16:16:10 GMT

I am currently using ArcPro 3.0.0 to create multiple map layouts in the same project using the same layers for a few of the layouts. I am trying to create my third layout which is a custom size of 42.5" x 44". I didn't have this problem before but now when I try to add my map frame it is stuck on this continuous loading wheel.

I have closed out of Pro and reopened the project and even tried creating a copy of it with no success. Is there anything else I can try or should I make a brand new project (something I am trying to avoid).

Re: Map Frames Not Loading

TomBole — Tue, 09 Aug 2022 21:34:38 GMT

Hi GrantCountyGISSup,

You could be running to an issue where the insert map frame control is unable to populate the bitmaps for the preview. I unaware of any known issue like this. This may be specific to the maps and scenes you have in your project.

Without more information it would be difficult to adequately troubleshoot this. Can you contact Esri Support? They are better equipped to handle troubleshooting steps and gather bug data. They can be contacted at https://support.esri.com/en/contact-tech-support.

Thanks,

Tom

Re: Map Frames Not Loading

g_mcgowan — Thu, 26 Jan 2023 23:08:38 GMT

Hi, I've been experiencing the same issue. Did you ever find a fix?

Re: Map Frames Not Loading

TomBole — Thu, 26 Jan 2023 23:30:48 GMT

Hi g_mcgowan,

I don't believe a bug was ever submitted. I have not run across this issue as a bug (with reproducible steps provided by someone like yourself) or though my own testing. I cannot verify whether it is still an issue or not.

Please, can you contact Esri Support? They are better equipped to handle troubleshooting steps and gather bug data. They can be contacted at https://support.esri.com/en/contact-tech-support.

Thanks,

Tom

Re: Map Frames Not Loading

SimonAllard2 — Mon, 08 May 2023 00:59:39 GMT

https://community.esri.com/t5/arcgis-pro-questions/arcgis-pro-3-0-stuck-on-loading-map/td-p/1192971

The solution was updating the MS access database - at least for one user. Not sure if these will resolve everyone's issue though.