topic ArcGIS Pro: Can't Share > Export Map from any Layout in ArcGIS Pro Questions

ArcGIS Pro: Can't Share > Export Map from any Layout

MikeGregotski — Tue, 25 Nov 2014 16:37:47 GMT

Hi,

I am not able to use the Share > Export Map function on any Layout that I have in any project in Pro.

I’ve tried exporting to different formats (BMP, JPG, TIF, PDF), used different projects (with just a map in the layout) and also tried two different computers but Pro always crashes during the export. See the attached screen capture.

I can export from a map without error.

Is there something that I need to do before I export the layout?

I’m using 1.0 Prerelease Update, Build 1566.

Thanks,
Mike

Re: ArcGIS Pro: Can't Share > Export Map from any Layout

JeremyWright — Wed, 26 Nov 2014 18:11:36 GMT

Mike,

As I replied on the beta forums dupe of this post - I am unable to repro this problem locally on the PR2 build OR even on current builds. can you try a blank layout (no map frame) and see if that works?

Re: ArcGIS Pro: Can't Share > Export Map from any Layout

MikeGregotski — Thu, 27 Nov 2014 13:19:46 GMT

Thanks for your response Jeremy.

I tried a new layout with nothing in it. Then did the export and I got the same results, a crash.

So I tried creating a new project with just a default map and a blank layout. I got the same results when exporting the layout, a crash.

I've noticed now that I am unable to save my projects anymore as well. Whenever a new project is created or I try to save it I get this error (also below):

ArcGIS Project

Failed to save the current project.

Error:

Project Service::SaveProjectAsync Failed

I was going to uninstall and reinstall but thought that you might have another suggestion. Do you have a suggestion?

Thanks,

Mike

PS. Thanks for your retweets!

Re: ArcGIS Pro: Can't Share > Export Map from any Layout

JeremyWright — Wed, 03 Dec 2014 00:58:36 GMT

I've seen this error message when you try to save and can't acquire exclusive lock on the aprx (for instance when more than one person has the APRX open). That is a known issue that content management is working on. Let me ping them about this.

Re: ArcGIS Pro: Can't Share > Export Map from any Layout

MikeGregotski — Thu, 04 Dec 2014 18:03:04 GMT

Hi Jeremy,

Thanks for your response. An uninstall and reinstall fixed the save error.

I'm now tackling the export layout problem again.

I can export layouts from new projects that just have a map in the layout. This works fine and is good.

So I've tried adding some more elements to the layouts and exporting. This will either:

-make the exported file on disk and then crash Pro

-crash Pro without creating the file on disk

Do you have any further suggestions or is there any kind of log file that Pro writes to disk? I've looked for one but haven't been able to find it.

Mike

Re: ArcGIS Pro: Can't Share > Export Map from any Layout

JeremyWright — Thu, 11 Dec 2014 18:42:35 GMT

Mike,

I think we may have encountered this problem and fixed it in the current release (prerelease update 2).

can you try updating to PU2 and see if you can still reproduce the crash?

Re: ArcGIS Pro: Can't Share > Export Map from any Layout

MikeGregotski — Tue, 16 Dec 2014 13:50:16 GMT

Thanks Jeremy,

I updated to Prerelease Update 2 this morning but the problem still persists. My newly created projects work but older ones crash on the layout export.

In troubleshooting I renamed the C:\Users\mgregotski\AppData\Local\ESRI\ArcGISPro1.0 folder and then open Pro and tried the export again but it still failed. Do you have any other suggestions or old folders that I could rename that might be holding onto old settings?

Thanks,

Mike

Re: ArcGIS Pro: Can't Share > Export Map from any Layout

JeremyWright — Thu, 18 Dec 2014 00:38:50 GMT

Mike,

Can you package up one of these old projects (SHARE tab, Project)? We'd like to take a look at why this is occurring.

Also, do you have any peers who can try opening the package as well?

Re: ArcGIS Pro: Can't Share > Export Map from any Layout

MikeGregotski — Fri, 16 Jan 2015 16:23:17 GMT

Hey Jeremy,

It took me some time to revisit this issue and for some reason now I can't replicate it anymore. I can export to all formats from the existing aprx files without error or crash. I've even loaded more elements into the Layout and the export continues to work. I'm not sure what changed but everything seems fine now.

Thanks for your input.

Mike

Re: ArcGIS Pro: Can't Share > Export Map from any Layout

JeremyWright — Fri, 16 Jan 2015 18:16:58 GMT

OK Mike - keep us posted if you run into the issue again.

Re: ArcGIS Pro: Can't Share > Export Map from any Layout

Anonymous User — Tue, 23 Jan 2018 20:26:31 GMT

This is an old thread, but I also just had this crashing issue when exporting. In my case I am using the latest Pro version (2.1) and was attempting to export a 24x36 pdf map at 300 dpi. It continued to fail until I adjusted the Image Quality setting from "Best" to "Better". It seemed like tweaking the other settings had no effect on the crashing issue. Maybe this is a bug on this latest version. Until this point I have only exported smaller map layouts in Pro so I am unsure if that has to do with it as well.

Re: ArcGIS Pro: Can't Share > Export Map from any Layout

MichaelVolz — Tue, 23 Jan 2018 20:40:06 GMT

How large was the 24x36 pdf file that was generated using "Better" Quality?

Re: ArcGIS Pro: Can't Share > Export Map from any Layout

Anonymous User — Tue, 23 Jan 2018 21:24:35 GMT

It is around 8MB. The image quality seems good, however I would normally keep the setting on "Best" by default unless I had specific reason to drop the quality down.

Re: ArcGIS Pro: Can't Share > Export Map from any Layout

MarcoBoeringa — Tue, 23 Jan 2018 22:52:51 GMT

8MB is nothing, I have successfully created up to 350 MB A0 sized PDFs from within Pro and ArcMap, both as 100% vector data, and with mixed vector / raster. In the latter case, I also used 300 dpi output setting, and the raster layer was the ESRI "Terrain: Multi-Directional Hillshade" from the Living Atlas. Quality setting Best.

I have never had the issue that you describe, needing to reduce the quality setting to "Better" to be able to export.

And yes, maybe surprisingly, Adobe Reader XI can open these monstrous PDFs, albeit with a mild waiting time before display. It only runs out of memory when I open multiple.

This in on a Core i7 HQ quad core laptop with 16GB RAM with dedicated video card.

Re: ArcGIS Pro: Can't Share > Export Map from any Layout

Anonymous User — Tue, 23 Jan 2018 23:02:48 GMT

I agree. When I get a chance I will try exporting, as a test, some smaller layout maps I had recently exported in Pro prior to the most recent update. I was initially thinking maybe it was an issue with the latest 2.1 version. The map I am exporting includes pretty standard items such as ESRI imagery basemap, some parcel and street data (nothing fancy). Only difference, for me anyways, is this particular map layout was larger--again, shouldn't cause issues as the resulting file size is still relatively small. I had also tried exporting the same map from multiple machines (separate Pro installs) all running the latest version, although the result was the same.

Re: ArcGIS Pro: Can't Share > Export Map from any Layout

MarcoBoeringa — Tue, 23 Jan 2018 23:07:52 GMT

FWIW: I am running Pro 2.1 as well (on Windows 10)

And the Map document I am using for export, has close to 400 individual topographic layers in the TOC. Again, no problem exporting to PDF. So a few layers should definitely work.

Re: ArcGIS Pro: Can't Share > Export Map from any Layout

MarcoBoeringa — Tue, 23 Jan 2018 23:14:10 GMT

Any chance you can share a Map Package?