topic Re: Arcgis Pro 1.4.1: Failed to load system tools. Please restart ArcGIS Pro in ArcGIS Pro Questions

Arcgis Pro 1.4.1: Failed to load system tools. Please restart ArcGIS Pro

EdAmrhein — Tue, 21 Mar 2017 23:53:30 GMT

Recently developed a problem where ArcGIS Pro 1.4.1 will not load the tools/tool boxes. Have completed several iterations of uninstall/install but problem persists. Anyone have any ideas how to solve this?

Re: Arcgis Pro 1.4.1: Failed to load system tools. Please restart ArcGIS Pro

DanPatterson_Retired — Wed, 22 Mar 2017 00:04:15 GMT

did it always do this? for all projects? do you remember installing anything between when it worked and when it didn't? how about for a new project?

This one is a new one

Re: Arcgis Pro 1.4.1: Failed to load system tools. Please restart ArcGIS Pro

EdAmrhein — Wed, 22 Mar 2017 00:19:03 GMT

Thanks for the reply Dan.

No, it has not always done this. It worked fine last week. Pro started

acting up on me yesterday when searching for a tool. I would search for a

tool and it would not find it thus forcing me to manually go through each

toolbox to look for the tool I wanted to use. So I did an

uninstall/reinstall. Now it doesn't give me any tools, just gives the

popup error message stating that it failed to load system tools and to

restart ArcGIS Pro. It does this for both previous and new projects.

-EA

Re: Arcgis Pro 1.4.1: Failed to load system tools. Please restart ArcGIS Pro

DanPatterson_Retired — Wed, 22 Mar 2017 01:10:43 GMT

normally I would say... reset your application profile... but I suspect this doesn't apply. There is a default toolbox history folder, but I would not fool with it and suggest you contact tech support given the lack of history on this issue. Post back if you do get resolution and not one else has any insight.

Re: Arcgis Pro 1.4.1: Failed to load system tools. Please restart ArcGIS Pro

MervynLotter — Mon, 27 Mar 2017 21:54:24 GMT

Dear Ed (and Dan)

Ed, I have the same problem after purchasing a new laptop and then upgrading windows 10 from home to pro version, and then experienced some GPU driver issues. This may be the cause but I cant figure out how to work around it. After uninstalling Pro 1.4 a couple of times, I then chose to install Pro 1.3 and this runs perfectly, but as soon as I update to Pro 1.4, I get the same error "Failed to load system tools. Please restart ArcGIS Pro".

Dan, I tried resetting my application profile as suggested but that did not work. But even though I had uninstalled Pro 1.4, my computer knew what colour scheme I last used and my recent projects. So uninstalling and changing profile did not remove all pro 1.4 system information. It is storing my setting somewhere else.

Any assistance will be most welcome. I am loath to run Pro 1.3 until the next release of Pro.

Thanks

Re: Arcgis Pro 1.4.1: Failed to load system tools. Please restart ArcGIS Pro

EdAmrhein — Mon, 27 Mar 2017 22:53:07 GMT

Greetings...sorry to hear you are experiencing the same issue that I

experienced. I was finally able to resolve my issue this past weekend.

After several iterations of installing and uninstalling ArcGIS Pro 1.4.1,

out of pure frustration, I decided to uninstall every piece of ESRI

software that I had running on my laptop. I also uninstalled all instances

of python as well as Anaconda3. I then ran Norton Utilities-16 several

times to repair/clean any stale entries in the registry. I then rebooted

my machine and then installed ArcGIS Pro. Pro (1.4.1) is finally working

on my laptop again! I then reinstalled Anaconda3 and so far Pro is still

working fine. Hopefully by the end of the week I'll have the rest of the

ESRI software suite up and running again. I'm sure my method was probably

a bit on the extreme side but at least Pro is working again. I suspect

there was some issue with python that prevented the tools from loading.

Hope this helps...

-EA

Re: Arcgis Pro 1.4.1: Failed to load system tools. Please restart ArcGIS Pro

MervynLotter — Tue, 28 Mar 2017 11:13:01 GMT

Hi Ed

This worked! I uninstalled all Esri software, ran a registry cleaner, and then re-installed software and now ArcMap and Pro 1.4 work perfectly.

Thanks so much.

Re: Arcgis Pro 1.4.1: Failed to load system tools. Please restart ArcGIS Pro

EdAmrhein — Tue, 28 Mar 2017 19:27:58 GMT

Awesome...glad to hear it's all working again. Like I said before, I'm

sure this was an extreme way to resolve the issue but I really didn't have

the time to completely investigate the issue. Wish I knew why we had to

completely uninstall all of the ESRI software when the issue was only

with Pro.

Take care,

-EA

Re: Arcgis Pro 1.4.1: Failed to load system tools. Please restart ArcGIS Pro

DrewFlater — Thu, 30 Mar 2017 22:22:38 GMT

Hello all,

You should absolutely not need to uninstall all Esri or Python-related software on your machine - this is not by design and I'm sorry to hear you're experiencing it. One thing that can cause problems with the geoprocessing cache is if you have a PYTHONPATH system environment variable set to a non-Pro Python installation. This was the cause of the crashes described here. ArcGIS Desktop and Server since 10.2 hasn't required the use of the PYTHONPATH system variable, so if you are still using it I suggest to clean it up.

Drew

Re: Arcgis Pro 1.4.1: Failed to load system tools. Please restart ArcGIS Pro

MervynLotter — Fri, 31 Mar 2017 06:31:58 GMT

Thanks Drew but in my situation this was a relatively fresh install of Esri

software on a new laptop using Pro 1.4 and Desktop 10.5 only (together with

ArcGIS Earth and Add Studio). No custom installations or changes made to

python. Server not running on laptop.

Pro was initially installed on a laptop where the graphics card had a

faulty driver. Every time Pro need to work hard and access the GPU, I woudl

get a Windows error message saying that Pro was being blocked from

accessing my GPU. Googling this error resulted in a fresh install of the

NVIDIA driver (after even cleaning it from registry) and then error message

disappeared, but then I experiences the new failure to load system tools

error that is now under discussion.

I was therefore under the impression that Pro and ArcMap are somehow tied

to the GPU installation and any substantial changes to the GPU or

configurations could compromise the installation of the Esri software.

Re: Arcgis Pro 1.4.1: Failed to load system tools. Please restart ArcGIS Pro

DrewFlater — Fri, 31 Mar 2017 20:30:27 GMT

I haven't seen issues with the GPU cause geoprocessing to fail to load before, that is an interesting theory. If anyone is still having the problem, can they try to delete any files from the folder C:\Users\{yourusername}\AppData\Local\ESRI\Local Caches then restart Pro to see if it is able to load the system tools? Restarting Pro should generate two files that start with g* in the above directory, one ~50kb and one ~400kb. If it is still failing to load the system tools, please try to execute a simple arcpy command from the Python window in Pro, and see if the method fails - something simple like arcpy.GetInstallInfo(). If this fails, there is a serious problem with the Python environment, and this knowledge will help with further troubleshooting.

Re: Arcgis Pro 1.4.1: Failed to load system tools. Please restart ArcGIS Pro

ScottStopyak — Mon, 15 May 2017 14:34:33 GMT

So this just happened to me, I'm thinking that it is because of adding Python packages. Maybe arcgis api? Could've been Jupyter. Anyway, to fix it you have to rename or delete the Python folder (C:\Program Files\ArcGIS\Pro\bin\Python) in the ArcGIS Pro install, then repair Pro. This will give you a fresh python install without whatever the bad package is. I'm hoping it isn't arcgis api, because I need to use it to automate some tasks, but all indications are that it might be the culprit.

Update:

After initially thinking this solution was working, it seems that it is not. Pro keeps crashing. I had to uninstall everything again and completely delete every directory involved in an Esri installation, delete every python installation and every environmental variable that has anything to do with python, then run a registry cleaner, then reinstall. It seems ok for the moment.

Re: Arcgis Pro 1.4.1: Failed to load system tools. Please restart ArcGIS Pro

NeilIrvine — Thu, 18 May 2017 09:54:07 GMT

Drew. I followed your suggested actions. Only one file is regenerated in the ....\Local Caches folder ~50kb. Running a python command crashes the application to the Serious Application Error Window. I upgraded Pro version 1.2 to version 1.4.1 about two days ago using the Project>About>Update route.

Re: Arcgis Pro 1.4.1: Failed to load system tools. Please restart ArcGIS Pro

PetrBlahník — Mon, 22 May 2017 07:52:54 GMT

I had the same issue. Probably this cause adding a python package arcgis. I uninstall ArcGIS Pro and manually delete rest of the folder "ArcGIS Pro" in Program Files. Then it's working normally.

Re: Arcgis Pro 1.4.1: Failed to load system tools. Please restart ArcGIS Pro

Anonymous User — Thu, 25 May 2017 16:03:25 GMT

I am also having this same issue. The problem is coming from python for sure. I created separate conda environment because I needed some specific package versions, and that is when this problem began. Overall updating/removing/installing packages in Pro seems to cause issues even when it is done in a separate conda environment from the Pro default environment. This occurs in 1.4 and 2.0 (beta). Any resolution to this would be great, thanks!

Re: Arcgis Pro 1.4.1: Failed to load system tools. Please restart ArcGIS Pro

DanPatterson_Retired — Thu, 25 May 2017 16:42:20 GMT

Ethan

The ArcGIS PRO conda package is 'special'. I only use it when it need to use pro. I created a totally different distribution to work with more recent versions of python etc. The PRO distribution is quite finicky about what is where and what versions of other packages are supported. Tread carefully or you will end up with a mess

Re: Arcgis Pro 1.4.1: Failed to load system tools. Please restart ArcGIS Pro

Anonymous User — Thu, 25 May 2017 16:56:02 GMT

Very true I noticed it is finicky immediately. But, correct me if I am wrong, creating a new anaconda environment shouldn't mess with the default Pro environment and therefore shouldn't cause any issues. I will check things again, but it seems like it is still affecting it. You have had no trouble doing this?

Re: Arcgis Pro 1.4.1: Failed to load system tools. Please restart ArcGIS Pro

DanPatterson_Retired — Thu, 25 May 2017 18:19:15 GMT

The Pro distribution's is totally separate from that I installed from Continuum.

This link shows a fairly recent blog post on the new Anaconda Navigator for accessing package installation, updating and some of the more common packages like R, Spyder, Orange etc etc. One nice feature is that you can work with MatPlotLib 2.0 which you won't likely see in the Arc Pro distribution for some time.

The top part of the post is recent... the latter section is left for legacy information

https://community.esri.com/blogs/dan_patterson/2016/07/17/anaconda-spyder-and-arcgis-pro

Re: Arcgis Pro 1.4.1: Failed to load system tools. Please restart ArcGIS Pro

DrewFlater — Thu, 01 Jun 2017 18:27:08 GMT

Please try the workaround described at https://community.esri.com/message/690550-workaround-installed-package-crashing-pro-141

Re: Arcgis Pro 1.4.1: Failed to load system tools. Please restart ArcGIS Pro

DrewFlater — Thu, 01 Jun 2017 18:28:59 GMT

If anyone continues to have problems with crashes in Pro, please try this workaround. Workaround: installed package crashing Pro 1.4.1

Note that the issue described in this workaround, and the original problem with the system toolboxes not loading, have been resolved in Pro 2.0 which is coming out soon.

Thanks,

Drew