ArcGIS Pro Unable to get database list

ZJKosel — Fri, 15 Apr 2022 16:35:03 GMT

Our organization recently installed and updated ArcGISPro on 4 different desktops. For three of them, we can create a database connections and access the feature datasets within. However, the 4th one brings up a Connection Error message when we enter in the identical connection and authentication information. It says

"Connection Error
Unable to get database list
A database connection exception has occurred.

Unable to connect to database server to retrieve database list; please verify your server name, user name and password info and try again.

Connection was attempted with an older version of SQL Server client communications software that is not supported.[]"

The suggested verification troubleshooting for server name/user/password hasn't worked. Are there any other likely factors that I should be checking?

Thanks,

ZJK

Re: ArcGIS Pro Unable to get database list

ABishop — Fri, 15 Apr 2022 16:51:03 GMT

Hello,

Make sure you have the compatible SQL native client and/or ODBC drivers installed for your version of ArcGIS Pro.

Re: ArcGIS Pro Unable to get database list

ZJKosel — Mon, 18 Apr 2022 18:40:10 GMT

Hi,

For this issue, we added in an older ODBC Driver 17 to allow the geodatabase to connect.

Thanks,

ZJK

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ArcGIS Pro Unable to get database list

Re: ArcGIS Pro Unable to get database list

Re: ArcGIS Pro Unable to get database list