topic Re: ArcGIS Pro Crashes Constantly in ArcGIS Pro Questions

ArcGIS Pro Crashes Constantly

MattEvans1 — Fri, 01 Jun 2018 15:48:33 GMT

Hello,

I've been working on digitizing a paper plat book, and then georeferencing and clipping the pages together before creating a mosaic dataset. ArcGIS Pro has crashed around 10 times in the last work day, and I'm confused as to what I'm doing is causing it. Has anybody else had similar issues with the program constantly crashing? At first I had issues when snapping my control points to parcel boundaries, and it stopped crashing as much when I turned snapping off. I am now in the stage of clipping each page, but almost every time after the clip process is complete the program ends up crashing and creating the error report window. Thanks in advance for any insight or tips you may have. I can provide more of my system information, etc if anybody is curious.

Re: ArcGIS Pro Crashes Constantly

AstridBos — Wed, 13 Jun 2018 13:59:58 GMT

Have you tried changing the rendering engine to OpenGL? (options>Display>Rendering Engine) For what it is worth, in my case, it reduced ArcGIS Pro from crashing >20 times a day to <5 times....

Re: ArcGIS Pro Crashes Constantly

Robert_LeClair — Tue, 24 Jul 2018 22:52:59 GMT

Another thing to consider is updating your video card driver. Sometimes outdated drivers may cause AGP to crash. Search for Device Manager on your PC, expand Display Adapters and determine the make/model of your video card. Then, go to the manufacturer's website, search for, download and install the latest driver. Try your workflow again, are the AGP crashes lessened?

Re: ArcGIS Pro Crashes Constantly

ThomasColson — Wed, 25 Jul 2018 12:16:55 GMT

In addition to checking your video card driver (which I have a problem with, Arc Map didn't need IT to take time out of their overworked schedule to update video card drivers with each version), are you sending the crash reports in? They do get attention. Ultimately though, this is going to be resolved by tech support.

Re: ArcGIS Pro Crashes Constantly

JimMcKinney — Thu, 06 Dec 2018 01:03:30 GMT

Hi Matt,

Some suggestions.

1. Run the can you run it utility, pic below, on the Pro system requirements page.

2. Get the latest video driver from the driver web page, (e.g. NVidia) don't run the generic industry driver that Microsoft installs, and re-installs with updates.

3. Please submit your crash dmps to us, with your real contact info. We have an automatic analysis system look at them, and then we have a team review the finding and assign them to our development staff to ship in a software update or the next release. if we can't get a clear repro case, we may reach out to you for your workflow to help us find the crash.

-Jim

Re: ArcGIS Pro Crashes Constantly

FaithWebster — Thu, 10 Jan 2019 01:04:14 GMT

Pro is crashing while i'm editing. Its getting really frustrating. i've updated my video card, checked my computers requirements (it passed with flying colors), and I've been sending the crash reports. I am editing a line feature class. Nothing that should be causing several crashes a day. I would love any other suggestions on how to fix this. I'm trying to use pro for these updates because the layers are going to go up on portal.

Re: ArcGIS Pro Crashes Constantly

JonathanFarmer_oldaccount — Thu, 10 Jan 2019 15:24:38 GMT

Hi Faith,

I know I'm not the person you replied to but I wanted to ask if you have created a case with Technical Support yet for this crashing issue? This is something they want to know about and gather information on so please do so if you haven't already.

I'd also be curious to know some things like:

Is it specific to this one line feature class?
Does the crashing also happen in ArcMap with this same line feature class?
Does the crashing happen for anyone else with Pro and this line feature class?

Those are some of the questions Support will ask. It helps to narrow things down. But you shouldn't be seeing several crashes a day, something's not right there.

Jonathan

Re: ArcGIS Pro Crashes Constantly

FaithWebster — Thu, 10 Jan 2019 22:08:53 GMT

thank you Jonathan, I have not made a support case. I will do that. I haven't tried editing other layers (I'm working on a specific project). it does not crash while editing in arcmap, and my other users have not mentioned crashing, but they don't typically edit layers, and I don't think anyone has moved over to pro... yet. I will be encouraging more pro use later this year (provided I can get it to work).

Re: ArcGIS Pro Crashes Constantly

KoryKramer — Fri, 11 Jan 2019 03:53:14 GMT

Faith, firstly, I apologize that you're running into a crash. We want to help. Have you submitted the error reports with your email address? Here's a bit about why that is important: ArcGIS Desktop Error Reporter Learns Its Manners which might be more helpful in the future. But for NOW, could you go to C:\Users\<username>\AppData\Local\ESRI\ErrorReports and email me the latest handful of error reports.

You can use the filename to see the product and version along with date and time to ensure what you're sending us are related to the editing behavior.

Email to kkramer@esri.com and we'll analyze these specifically and follow up.

Thank you.

Re: ArcGIS Pro Crashes Constantly

MichaelVolz — Fri, 11 Jan 2019 14:20:36 GMT

What is the data source of the problematic data layer (SDE, file gdb, other)?

If it is SDE, can you export the data to a file gdb and see if that fixes the crashing problem in Pro?

Re: ArcGIS Pro Crashes Constantly

FaithWebster — Wed, 16 Jan 2019 00:27:55 GMT

thank you so much for your response. I am grateful that the geonet community is so consistently helpful. I am working with Lauren at Esri to figure out what's going on. She has looked at the .dmp files, and found references to null value issues. We are looking into further.

Re: ArcGIS Pro Crashes Constantly

FaithWebster — Wed, 16 Jan 2019 00:29:02 GMT

it's in a dedicated file geodatabase.

Re: ArcGIS Pro Crashes Constantly

KoryKramer — Wed, 16 Jan 2019 01:04:16 GMT

OK, glad we have somebody looking at it with you!

Re: ArcGIS Pro Crashes Constantly

ThomasColson — Thu, 17 Jan 2019 16:43:29 GMT

If you're working with Lauren in TS your problem will be solved. She's legit.

Re: ArcGIS Pro Crashes Constantly

JimMcKinney — Thu, 17 Jan 2019 16:54:36 GMT

Hi Faith,

Kory and Lauren are working with you directly, but others in Software Dev are tracking this too, like me. If we can find an actionable error in the crash dmps or a good repro case, we will fix this and include it in the next Pro update or find a workaround. Thanks for hanging in there w/us as we hunt this down.

Re: ArcGIS Pro Crashes Constantly

MichaelVolz — Thu, 28 Feb 2019 15:24:20 GMT

Kory:

For the 2.3.1 patch release, can you provide more specific crash scenarios that were fixed with this patch as the documentation is way too generic to determine if a specific Pro crash scenario has been fixed?

Re: ArcGIS Pro Crashes Constantly

KoryKramer — Thu, 28 Feb 2019 16:50:25 GMT

Hi Michael, I'd like to say yes, however, since these were intermittent crashes that aren’t associated with specific reproducible steps, we’re not able to provide specific scenarios. Typically, if a crash is caused be consistently reproducible steps it gets logged as a bug. Then, in the issues addressed list we would be able to cite that very specific thing.

Re: ArcGIS Pro Crashes Constantly

ThomasL — Fri, 01 Mar 2019 18:12:29 GMT

Issues addressed at ArcGIS Pro 2.3.1:

Fixes for crashes reported by users through the ArcGIS Desktop Error Reporter. These fixes address intermittent crashes related to application window docking, font engine support, the Map Contents pane, and the Layer Transparency slider control.

Is it more safe to test Pro 2.3 after this patch?

Re: ArcGIS Pro Crashes Constantly

KoryKramer — Fri, 01 Mar 2019 18:42:25 GMT

Hey Tom. What happened? I thought you guys weren't using Pro

Definitely better to apply Patch 1 on top of 2.3 for any testing as it did address a handful of crashes.

Patch 2 will be much larger, incorporating a number of bug and crash fixes - expect to see that in a few weeks.

Re: ArcGIS Pro Crashes Constantly

ThomasL — Sat, 02 Mar 2019 09:18:40 GMT

Kory Kramer‌ we sure are using Pro and ArcGIS Pro v2.2.4 has been very stable on our systems.

I hope to see 2.3 meet the same level soon, because we need all the new features in 2.3