topic Pro 2.9 Grey Box Object in Layout in ArcGIS Pro Questions

Pro 2.9 Grey Box Object in Layout

AmyFry — Fri, 25 Feb 2022 18:54:17 GMT

Hi, I have experienced unknown light grey boxes appearing in my layout tab of ArcGIS Pro 2.9. I thought the patch release resolved the issue, but it is appearing once again. Zooming out can make them disappear, but they will inevitably reappear.

Re: Pro 2.9 Grey Box Object in Layout

JeremyWright — Fri, 25 Feb 2022 19:43:21 GMT

Amy,

Never seen anything like this before, but here are some ideas to try to troubleshoot before you call support:

1. Update your GPU (Graphics card) driver from the manufacturer. You can find out what kind of GPU you have by running the "Can You Run It?" tool at https://links.esri.com/run-arcgis-pro-29x, it will give you a report that will mention your graphics card name/model. You can post a screenshot here as a reply if you need more guidance.

2. Switch from DirectX to OpenGL in the Options->Display menu - if the problem goes away, then it's likely a GPU driver problem, see item 1.

If you can determine what steps cause the boxes to occur (e.g. it only happens when I click and drag a box using selection tool, only occurs when another window is on top of Pro window and then moved, etc.) that would also help troubleshoot.

Re: Pro 2.9 Grey Box Object in Layout

AmyFry — Tue, 01 Mar 2022 14:12:02 GMT

Thank you Jeremy,

This is likely the issue.

I do know that I am not equipped with a dedicated GPU, it is just emulated.

I will be testing out 2.9 on my personal laptop, which does meet full specs to run the software (GeForce GTX 1060) to see if I run into the same display issues. If not, than it is safe to say your diagnosis is correct.

I appreciate your assistance!