topic Re: Unknown Database Error in ArcGIS Pro Questions

Unknown Database Error

WilliamShoop — Thu, 24 Feb 2022 20:11:13 GMT

Hello all,

Our organization is seeing an error for some not all users working with feature services/branch versions. When an affected user tries to switch to a branch version, they get an error occur saying "Unknown Database Error has Occurred." This results in the version not switching to the desired branch versions. The workaround currently is to close and reopen ArcGIS Pro after the error occurs. When they reopen their Pro project it does open to the desired branch version with having to switch from DEFAULT.

Has anyone seen this before and have a solution?

Thanks,

Bill

Re: Unknown Database Error

KimberlyGarbade — Thu, 24 Feb 2022 23:03:35 GMT

What version of Pro are you using and what version is your enterprise?

We had some "issues" (problems) recently with our Enterprise being at 10.8.1 and the Pro version we were using to edit our branch versioned data being at 2.9.1.... workflow manager was acting odd, the error inspector wasn't working correctly... turns out that it was a compatibility issue between our Pro and Enterprise versions.

Re: Unknown Database Error

DanPatterson — Fri, 25 Feb 2022 04:49:34 GMT

strangely similar too, but for older versions

BUG-000129085: In ArcGIS Pro, changing the branch version for a fea.. (esri.com)

Re: Unknown Database Error

WilliamShoop — Fri, 25 Feb 2022 11:40:36 GMT

We are at Pro 2.6.7 and Enterprise 10.8.1. We also have workflow manager, but don't really use it.

Re: Unknown Database Error

WilliamShoop — Fri, 25 Feb 2022 11:41:30 GMT

Interesting. Thanks for the letting me know! We are at Pro 2.6.7 and Enterprise 10.8.1 so the bug "should" be resolved.

Re: Unknown Database Error

DanPatterson — Fri, 25 Feb 2022 13:00:34 GMT

well it also says "not in current production plan" and your versions suggest it shouldn't be an issue. I would contact Tech Support in case your situation is different