topic Re: ArcGIS Pro Help Installation error in ArcGIS Pro Questions

ArcGIS Pro Help Installation error

PAULSCHUTZ — Thu, 09 Dec 2021 00:35:39 GMT

Whilst installing update to ArcGIS Pro Help 2.9.0 I received the following message:

Update failed.

Microsoft Installer failed to run. Fatal error during installation

ArcGIS Pro and ArcGIS Pro Help must be installed in the same installation context (both as per user, or both as per machine).

Appreciate any insights on solution

DanPatterson — Thu, 09 Dec 2021 01:04:55 GMT

both as per user, or both as per machine

Is pro a per user or per machine? In short, does anyone else use your machine and did you install it so that you are the only one that uses it?

PAULSCHUTZ — Thu, 09 Dec 2021 06:46:04 GMT

Its installed on one machine and I'm the only user

DanPatterson — Thu, 09 Dec 2021 11:29:49 GMT

Then is the help installed the same way?

Did you use conda to do the install?

In the interim, if you can't get it going use the online help