topic PDF export crashing ArcPro in ArcGIS Pro Questions

PDF export crashing ArcPro

TimSolomonson — Thu, 02 Dec 2021 18:54:27 GMT

When exporting to PDF by 'sharing' the program 'unexpectedly closes' everytime I export, no transparency on any of the layers. I'm on version 2.9.0. I'm sure this has been answered elsewhere but I haven't found a fix in the forums.

Re: PDF export crashing ArcPro

AubriOtis — Thu, 02 Dec 2021 19:07:09 GMT

You may be running into the same issue as reported at https://community.esri.com/t5/arcgis-pro-questions/arcgis-pro-2-9-0-crushes-when-i-try-to-import-a/m.... In this case the crash occurs if you try to export/print a layout containing a "null" or empty text element. Does your layout contain an "null/empty" text element?

We are aware of this issue and working on a fix.

If not, there may be another issue causing the crash. If this is the case can you contact Esri Support? They are better equipped to handle troubleshooting steps and gather bug data. They can be contacted at https://support.esri.com/en/contact-tech-support.

Re: PDF export crashing ArcPro

AndrzejWieczorek — Tue, 26 Jul 2022 17:22:02 GMT

I just like to report that it has been almost 1.5years later and the issue is still there.

As mentioned before, if you got an empty element then it causes Arcgis Pro to crash while exporting.

Re: PDF export crashing ArcPro

AubriOtis — Tue, 26 Jul 2022 19:48:02 GMT

@AndrzejWieczorek I'm sorry you are still running into this crash. It was addressed in the 2.9.1 patch. Are you using the latest version of 2.9? Upgrading should address your issue.