topic Re: ArcGIS Pro 2.9- Unable to share layout to JPEG/PDF in ArcGIS Pro Questions

ArcGIS Pro 2.9- Unable to share layout to JPEG/PDF

VMitch — Mon, 22 Nov 2021 12:02:25 GMT

I recently upgraded to ArcGIS Pro 2.9 and have since been unable to share the layout to a jpg or pdf. When I select the file location and select 'export', it just shuts Pro down.

Anyone else had similar happen? Or any ideas as why it keeps happening?

Thanks

Re: ArcGIS Pro 2.9- Unable to share layout to JPEG/PDF

TomBole — Mon, 22 Nov 2021 13:29:17 GMT

Hi VMitch,

Youi may be running into the issue described here - https://community.esri.com/t5/arcgis-pro-questions/arcgis-pro-2-9-0-crushes-when-i-try-to-import-a/m-p/1119088#M48103

We are aware of a software crash when exporting of a layout that contains "null" text elements. The bug number for this issue is BUG-000144582.

Do you have any empty text elements in your layout? If so, I would recommend removing these elements from the layout, or entering an empty space into the element.

Hope this helps,

Tom

Re: ArcGIS Pro 2.9- Unable to share layout to JPEG/PDF

VMitch — Tue, 23 Nov 2021 03:08:43 GMT

Thank you for that TomBole, appreciate the response.

I don't have any empty text elements in my layout and seems to be happening with all of my projects unfortunately.

Re: ArcGIS Pro 2.9- Unable to share layout to JPEG/PDF

TomBole — Tue, 23 Nov 2021 13:23:12 GMT

Sorry to hear that. Unfortunately, there is not enough information for me to help troubleshoot your issue.

Can you contact Esri Support? They are better equipped to handle troubleshooting steps and gather bug data. They can be contacted at https://support.esri.com/en/contact-tech-support.

Re: ArcGIS Pro 2.9- Unable to share layout to JPEG/PDF

VMitch — Wed, 24 Nov 2021 12:08:12 GMT

Yes, thank you.

Have contacted them today.