topic Re: ArcGIS Pro 2.9 Map Series Export Crash in ArcGIS Pro Questions

ArcGIS Pro 2.9 Map Series Export Crash

GarretGiordanoTOLE — Tue, 16 Nov 2021 17:52:37 GMT

I had made a Layout with Map series pages in version 2.8.2 and now the project will no longer export the Map Series after updating to 2.9. Clicking Export on this layout with the map series causes ArcGIS Pro 2.9 to crash to the desktop. A different layout in this project exports just fine and doesn't contain a Map Series. I have played with the compression settings and tried exporting as something that isn't a PDF.

Is anybody else having this issue?

I would report it to ESRI Tech Support but the error reporting tool that pops up when Pro crashes is refusing to send the error report too.

Re: ArcGIS Pro 2.9 Map Series Export Crash

TomBole — Tue, 16 Nov 2021 18:15:43 GMT

Hi Garret,

You may be running into the same issue as reported at https://community.esri.com/t5/arcgis-pro-questions/arcgis-pro-2-9-0-crushes-when-i-try-to-import-a/m-p/1117290#M47882. In this case the crash occurs if you try to export/print a layout containing a "null" or empty text element. Does your layout contain an "null/empty" text element?

If not, there may be another issue causing the crash. If this is the case can you contact Esri Support? They are better equipped to handle troubleshooting steps and gather bug data. They can be contacted at https://support.esri.com/en/contact-tech-support.

Thanks,

Tom

Re: ArcGIS Pro 2.9 Map Series Export Crash

GarretGiordanoTOLE — Tue, 16 Nov 2021 19:12:35 GMT

Thank you sir! That did it. It appears to be the same bug in a different context.

Re: ArcGIS Pro 2.9 Map Series Export Crash

AndrejFilanda — Wed, 17 Nov 2021 11:57:20 GMT

What exactly is meant by "null/empty" text element? I am experiencing the same issue and just want to be on the same side I am getting it correctly.

Re: ArcGIS Pro 2.9 Map Series Export Crash

TomBole — Wed, 17 Nov 2021 13:07:03 GMT

Hi Andrej,

An "empty" text element is considered to have a space but no characters - " ". A "null" element will have no spaces or characters.

If you have no such elements in your layout and are still experiencing a crash please contact Esri support. They are better equipped to handle troubleshooting steps and gather bug data. They can be contacted at https://support.esri.com/en/contact-tech-support.

Hope this helps,

Tom

Re: ArcGIS Pro 2.9 Map Series Export Crash

Anonymous User — Thu, 18 Nov 2021 16:35:07 GMT

Thank you for your solution Andrej; I was having the same issue and it seems to be resolved now after deleting an empty text element.

Re: ArcGIS Pro 2.9 Map Series Export Crash

TomBole — Mon, 22 Nov 2021 13:33:06 GMT

All,

The bug number for this issue is BUG-000144582.

Tom

Re: ArcGIS Pro 2.9 Map Series Export Crash

DevonJones — Wed, 22 Dec 2021 15:52:09 GMT

Hi Tom,

Could there be another reason ArcGIS Pro 2.9 is crashing when trying to export a layout? I'm having this same issue in multiple projects, and none have empty/null text elements to remove. Thanks.

Devon

Re: ArcGIS Pro 2.9 Map Series Export Crash

TomBole — Wed, 22 Dec 2021 16:14:34 GMT

Hi Devon,

Yes, there could be other reasons for the crash than having empty/null text elements. Unfortunately, I'm not aware of any specific case other than the issue with text. Can you contact Esri Support? They are better equipped to handle troubleshooting steps and gather bug data. They can be contacted at https://support.esri.com/en/contact-tech-support.

As a work around you might try to export through python (ArPy.mp). Here is a link to a help topic with more info on exporting with ArcPy.mp. https://pro.arcgis.com/en/pro-app/latest/arcpy/mapping/layout-class.htm#C_GUID-6DFB661B-D50A-4E3A-AE75-6884442AD100

Hope this helps,

Tom

Re: ArcGIS Pro 2.9 Map Series Export Crash

Narasimhapavanappalla — Mon, 27 Dec 2021 17:57:30 GMT

Thanks a tonn Tom! I was struggling with it for almost a day. And it took not more than a minute after looking at your input to do the required. Empty text caused an issue. Eliminating it resolved.

Re: ArcGIS Pro 2.9 Map Series Export Crash

Boyang_Wang — Wed, 25 May 2022 17:29:21 GMT

Hi Tom,

I would like to subscribe to this bug but not sure how to do it, so I'm adding a comment to bookmark this thread as I am experiencing the same issue when exporting a layout that has a text box with no text. My workaround is putting a Korean placeholder "ㅤ" which is considered a text but does not appear to be one.

Boyang

Re: ArcGIS Pro 2.9 Map Series Export Crash

TomBole — Wed, 25 May 2022 17:44:58 GMT

Hi Boyang_Wang,

A fix for this issue (BUG-000144582) was included in the 2.9.1 service patch. If you are currently working with 2.9.1 and are still experiencing the crash you may be running into a different bug. If this is the case please contact Esri Support. They can be contacted at https://support.esri.com/en/contact-tech-support.

Tom