topic Re: Imagery Layer Not Loading to Map in ArcGIS Pro Questions

Imagery Layer Not Loading to Map

TylerTownes — Mon, 18 Oct 2021 18:29:24 GMT

Hello,

ArcGIS Pro is showing I have both Imagery and Imagery Hybrid basemaps.

However, when I click to load, nothing loads into my map.

Similarly with the the Imagery Hybrid, except the hybrid reference layer loads, but not the imagery.

Any ideas?

Thank you,

Tyler

ArcGIS Pro 2.8.0

Re: Imagery Layer Not Loading to Map

JayantaPoddar — Mon, 18 Oct 2021 19:40:08 GMT

Have you tried the following options.

1. Reboot your machine. Open a new ArcGIS Pro instance. Try adding the imagery basemap again.

2. Reset ArcGIS Pro Application Profile. Resetting your ArcGIS Desktop (ArcMap) application... - Esri Community

3. Download a fresh installation setup of ArcGIS Pro (from My Esri) > Repair/Upgrade ArcGIS Pro using the setup.

Re: Imagery Layer Not Loading to Map

TylerTownes — Tue, 26 Oct 2021 20:01:23 GMT

@JayantaPoddar, now that you've mentioned it I've completed your suggestions 1 and 2 with no luck. IT will be helping me with #3 soon. Have you (or anybody) heard of this issue before?

Thank you,

Tyler

ArcGIS Pro 2.8.3

Re: Imagery Layer Not Loading to Map

TylerTownes — Wed, 27 Oct 2021 14:35:58 GMT

@JayantaPoddar; Ok, tried all three suggestions...no dice. Additionally, I tested all basemaps and found four are not working:

Imagery,

Imagery Hybrid,

Oceans,

USA Topo Maps

If the basemap has a text reference layer, the reference layer will display, but the imagery will not, as seen in the following image:

Here is a shot of the Streets basemap which is working correctly (same project file).

Any further suggestions would be much appreciated.

Thank you,

Tyler

ArcGIS Pro 2.8.3

Re: Imagery Layer Not Loading to Map

JayantaPoddar — Wed, 27 Oct 2021 20:03:03 GMT

Hope you have already raised a case with Esri Support.

Under C:\Program Files\ArcGIS\Pro\bin\Python\envs\arcgispro-py3\Lib\site-packages\arcgis\mapping , I see a file _basemap_definitions.py

I have zipped and attached the file from my folder. Please verify if the file in your system is exactly same (Open in IDLE). If not, you may try replacing the file.

Re: Imagery Layer Not Loading to Map

JacobLyons — Wed, 10 Jul 2024 18:47:35 GMT

Did you ever get this resolved? I'm running into this exact issue on ArcGIS Pro 3.3.1.

Re: Imagery Layer Not Loading to Map

LarissaY — Wed, 09 Oct 2024 15:46:12 GMT

I am also having the same problem.

Re: Imagery Layer Not Loading to Map

JeffGardner_Safelite — Thu, 06 Mar 2025 18:31:51 GMT

I'm also running into this issue. I'm on Pro 3.4.2.

Re: Imagery Layer Not Loading to Map

TravesCollie — Thu, 22 Jan 2026 17:54:17 GMT

So I had this issue as well the solution i found was if you go to portals you will see two portals the one that says www. arcgis.com may or may not be signed out. If it is signed out just sign back in with you arcgis profile and then reload the basemap and it should work otherwise you have another problem