topic Re: ArcGIS Pro 2.8 UI Glitch in ArcGIS Pro Questions

ArcGIS Pro 2.8 UI Glitch

IanHuerta — Mon, 25 Oct 2021 06:47:20 GMT

Hello Y'all.

I booted up my ArcGIS Pro tonight and saw bizarre UI glitches in my ArcGIS Pro panes.

I shut down my computer, and Started it up again only to find that this issue still persisted.

The wonky screenshots are below.

Has anyone encountered this?

Thanks!

-Ian Huerta

Re: ArcGIS Pro 2.8 UI Glitch

JayantaPoddar — Mon, 25 Oct 2021 10:07:42 GMT

I can confirm that I am also facing the same issue from yesterday.

A couple of drivers (recommended by DELL Update) got updated yesterday, after which I am facing the challenge. It might have caused the issue, I feel.

Edit: These are the drivers updated yesterday

- Alienware Command Center Application - A00 - 894.23 MB - Recommended

- Alienware OC Controls Application - A00 - 86.48 MB - Recommended

Re: ArcGIS Pro 2.8 UI Glitch

IanHuerta — Mon, 25 Oct 2021 07:52:19 GMT

Thank You SO Much!

Glad I'm not the only one. I also had some NVIDIA update but I worried my copy of ArcGIS Pro was corrupt,

and thus I uninstalled it.

I hope my professor will know about this.

Thanks for replying!

-Ian Huerta

Re: ArcGIS Pro 2.8 UI Glitch

KoryKramer — Mon, 25 Oct 2021 12:16:11 GMT

One of the first things to check if you're experiencing display issues are the graphics card drivers. For other troubleshooting tips see

Re: ArcGIS Pro 2.8 UI Glitch

IanHuerta — Mon, 25 Oct 2021 17:38:10 GMT

Strange thing is, I think the menu to check for hardware was corrupted as well. (Visually at least.)

Re: ArcGIS Pro 2.8 UI Glitch

JessWyatt — Wed, 27 Oct 2021 12:58:38 GMT

I am having the same issues. I thought something was wrong with my computer and I uninstalled and reinstalled, ran a full virus scan, checked all updates on drivers, etc. I tried searching for a dozen different descriptions of the error before I found this, so THANK YOU for describing it in a way that agreed with one of my searches! We are not alone! I started having this issue yesterday as well.

Re: ArcGIS Pro 2.8 UI Glitch

NickolausHillman — Wed, 27 Oct 2021 13:32:38 GMT

Yeah mine is still down as of 5 min ago.

Re: ArcGIS Pro 2.8 UI Glitch

KoryKramer — Wed, 27 Oct 2021 14:54:30 GMT

Please work through specifically the Hardware Check section and if still experiencing issues you will need to contact technical support.

Thank you.

Re: ArcGIS Pro 2.8 UI Glitch

jmendes — Wed, 27 Oct 2021 18:45:18 GMT

Hello. I'm also having this Issue, and it started this week too. All my drivers are updated and my system meet all the requirements to run ArcGIS Pro.

Re: ArcGIS Pro 2.8 UI Glitch

NickolausHillman — Wed, 27 Oct 2021 19:14:28 GMT

Hey everyone I was able to fix the issue on my end today.

I had to factory reset my Alienware Laptop (M15) and start from scratch, I don't recommend this if you are using a organization's computer unless you get permission. I re-installed windows 10 and ArcGIS Pro 2.6 then updated it to 2.8 and it seems to be fine now.

@KoryKramer thanks for the suggestion on the hardware check that's something I may use in the future.

Re: ArcGIS Pro 2.8 UI Glitch

RandyMorris — Wed, 27 Oct 2021 21:59:50 GMT

After trying everything else (including a clean Win10 re-install), what finally fixed this for me was simply uninstalling Alienware Command Center.

Re: ArcGIS Pro 2.8 UI Glitch

JayantaPoddar — Wed, 27 Oct 2021 22:19:36 GMT

That did the trick. Cheers!

I also feel so bad. I had mentioned the drivers that I had updated after which the issue started popping up, not realizing I just had to uninstall it from the Control Panel.

Re: ArcGIS Pro 2.8 UI Glitch

IanHuerta — Wed, 27 Oct 2021 22:35:42 GMT

So it WAS Alianware Command Center.

I'm gonna have to write an e-mail to them in the future about this issue.

A technician at my school found a workaround by creating a new clean user account.

Thank you Randy M.!

Re: ArcGIS Pro 2.8 UI Glitch

RandyMorris — Wed, 27 Oct 2021 22:59:09 GMT

Honestly, many thanks go to @JayantaPoddar for making the original report on the two Alienware programs. Well sleuthed!

Re: ArcGIS Pro 2.8 UI Glitch

NickolausHillman — Thu, 28 Oct 2021 00:31:04 GMT

That is way easier than mine!!!

Re: ArcGIS Pro 2.8 UI Glitch

RyanShields — Tue, 02 Nov 2021 20:09:32 GMT

Ditto to @RandyMorris. Just uninstalled Alienware Command Center and the issue is fixed now. Just started late last week.

Re: ArcGIS Pro 2.8 UI Glitch

MeganWheat — Mon, 08 Nov 2021 17:08:33 GMT

Thank you guys! That did the trick for me! It was driving me crazy have this glitch!

Re: ArcGIS Pro 2.8 UI Glitch

LeePenney — Tue, 23 Nov 2021 17:56:11 GMT

I had the same issue after updating to 2.8. After making sure my hardware and drivers were fine @RandyMorris' solution worked for me. I followed the instructions on the Dell support page: https://www.dell.com/support/kbdoc/en-ca/000178439/how-to-remove-and-reinstall-the-alienware-command-center

Re: ArcGIS Pro 2.8 UI Glitch

YamileDelaGarza — Wed, 05 Jan 2022 15:53:46 GMT

Thanks for sharing! Almost two months without using ArcGIS Pro because of the Glitch... until someone else helped me find this post 🙏🏼🙌🏼

Re: ArcGIS Pro 2.8 UI Glitch

DanielGarcés — Wed, 12 Jan 2022 20:33:49 GMT

Thanks, it really helps. I was having this problems for 5 months after the win11 update and i thought it was a win problem. Uninstalling Alienware Command Center was the solution.