topic Re: Network Error in ArcGIS Pro Questions

Network Error

SteveHall — Mon, 07 Jun 2021 21:30:08 GMT

Just an fyi more than a question.

I've been using Pro for almost 3 years now. I have always kept my projects on a network storage drive and worked off the NAS as well.

In the past, I have been able to add a folder connection to my project by right click on folders in the catalog tab and navigate to the folder I want to add (\\networkdrive\projects\project\data). It's worked that way for 3 years. Today when I started a new project and went to add folders in the usual manner, I get a popup "network error cannot access \\networkdrive\projects\project\data". Same results if I use the windoes mapped drive location.

Checked all permissions. Nothing has changed. ArcMap 10.6.1 has no issues connecting to folders on the same drive. Did lots of searching. No answers.

When reviewing documentation on adding folder connections, one of the options is to drag and drop from file explorer to the catalog tab. I thought no way will this work. But it did and I am glad but it leaves me scratching my head! 🙄

Re: Network Error

SteveHall — Tue, 08 Jun 2021 19:38:13 GMT

Well, never mind. Edits done to shapefiles added this way corrupt the files. So no, this doesn't work! Contacting esri!

Re: Network Error

JohanHeins — Wed, 09 Jun 2021 13:00:12 GMT

We have the same problem with our users. Coming from 2.7.3 to version 2.8 gives error: Network Error cannot access R:\ArcGIS\MyGISData. Reset users to 2.7.3 and they can get back to their share. Reported to ESRI NL but they have not been able to reproduce it yet.

(R is also a NAS share, underlying path is \\lnv.intern\home\H\name)

Re: Network Error

SteveHall — Wed, 09 Jun 2021 14:49:26 GMT

Thanks for the input! I am downloading 2.7 right now! Just a thought, are you using a synology disk station NAS?

Re: Network Error

JohanHeins — Thu, 10 Jun 2021 08:52:03 GMT

I have asked our storage department, they indicate that the NAS is from Net App. But that couldn't be the difference. Curious if version 2.7(.3) works again for you.

Re: Network Error

SteveHall — Thu, 10 Jun 2021 20:23:56 GMT

Well, version 2.7 appeared to work in that it would connect to the folders on the network storage through the right click on folders. But, any edits that I do to a shape file corrupt the file. I can fix them using shape file checker but that isn't efficient!

Re: Network Error

JohanHeins — Fri, 11 Jun 2021 09:11:27 GMT

Steve,

Hi Steve,

I received a feedback from ESRI NL, the translation below from Dutch, seems that there may be a bug in 2.8. To be continued.

>>Dear Johan,

Thank you for your additional information.

You were the first to ask us the question, but you are no longer the only one.

I'm going to pass the case on to my American colleagues, as I can't reproduce it myself (we don't have a network drive available this way).

ESRI NL

Re: Network Error

MoritzSchilling — Tue, 26 Oct 2021 12:25:26 GMT

Same problem here with Version 2.8.3.

Re: Network Error

JohanHeins — Tue, 26 Oct 2021 12:52:29 GMT

Correct, i'm still waiting for the fix (#bug-000141160) but esri inc. hasn't released a fix or version date til now. I hope in version 2.8.4 somewhere in december?

Re: Network Error

MoritzSchilling — Wed, 26 Jan 2022 07:53:35 GMT

Still not fixed in ArcGIS Pro version 2.9.1!

Adding a folder on a mapped network drive (e.g. P:\) or a network path (UNC) does not work: "Network Error Cannot access DRIVENAME:\PATH\"

ESRI, are you serious? Why is this not fixed yet?

Re: Network Error

JohanHeins — Wed, 26 Jan 2022 08:49:41 GMT

We escaleted this bug, here is the reaction from esri nl (18-01-2022, translated)

Dear Johan,

It has taken some time to sort out the bug you escalated.
Unfortunately, there is no immediate solution in sight yet,
but they have indicated that they can reproduce the issue with various parties
and are working on implementing a solution.
It is not yet known when this will be resolved.

Sincerely,

Esri Netherlands

Re: Network Error

AndreasStula — Fri, 25 Feb 2022 18:23:51 GMT

According to the bug report, there is a workaround. Use file explorer, and drop the folder into catalog...works for me in 2.9.1

Re: Network Error

MoritzSchilling — Sat, 26 Feb 2022 09:34:08 GMT

Have you read SteveHall's post further up?

https://community.esri.com/t5/arcgis-pro-questions/network-error/m-p/1066135/highlight/true#M41764

Adding folders this way works for me too, but I haven't tried working with files because of him mentioning corrupted files.

Re: Network Error

Anonymous User — Tue, 29 Mar 2022 10:06:00 GMT

I am experiencing this same error on ArcGIS Pro 2.9.2. It was working fine on 2.9.2 on my old laptop, moved to a new laptop and it stopped working. For the moment drag and drop is doing the trick but will have to keep an eye out for corrupted files as mentioned above.

Re: Network Error

NigelTait — Mon, 04 Apr 2022 16:21:51 GMT

Why on earth has this still not been fixed??

Re: Network Error

Geobunga — Tue, 07 Jun 2022 18:49:39 GMT

Everyone in our company using Pro has had this issue for over a year now as well, and still isn't fixed as of 2.9.3. We have gotten by using the drag and drop option for folder connections. Today I am attempting to add dynamic photos to a map series using filepaths in the index layer and it is not working. I have a feeling it is related to this same network error where Pro cannot properly access network folders. How has Esri not fixed this after so long?! Has anyone encountered network related filepath issues in addition to not being able to add folder connections?

Re: Network Error

BillHegman — Tue, 12 Jul 2022 18:42:53 GMT

Thanks everyone. Some people in our organization have this problem but not everyone. Dragging and dropping a folder from Windows file explorer is the workaround. Why ESRI hasn't fixed this one yet is perplexing.

Re: Network Error

MoritzSchilling — Thu, 06 Oct 2022 13:45:36 GMT

Update using version 3.0.2: still the same error as noted above!

Re: Network Error

JohanHeins — Thu, 06 Oct 2022 14:12:10 GMT

Correct problem still exists in this latest version. Esri.nl also doesn't want to give us a fix date because they don't get it from esri.inc (at least that's what they say)

Re: Network Error

EsriTG — Wed, 26 Oct 2022 08:50:55 GMT

The issue persists with version 3.0.2 of ArcGIS Pro.