topic ArcGIS Pro (Software Update - Unable to connect to update server) & Basemaps won't load in ArcGIS Pro Questions

ArcGIS Pro (Software Update - Unable to connect to update server) & Basemaps won't load

BrianDudek — Thu, 08 Sep 2016 19:53:33 GMT

On Windows 10, ArcGIS Pro 1.2. It attempts to check for software update for like 15 minutes and then says unable to connect to update server. I am logged into organizational account.

Also none of the Basemap layers load at all.

It used to work. Only thing I can think of is that maybe Windows 10 and some security stuff is screwing it up?

Thanks for the assistance.

Re: ArcGIS Pro (Software Update - Unable to connect to update server) & Basemaps won't load

Robert_LeClair — Fri, 09 Sep 2016 15:53:20 GMT

Interesting. I'm seeing this too within my Esri Ed Services Org login as well. If I go to add a basemap, Pro returns with the line "No Basemaps Available." I can access the Basemaps through the Project Pane Portal (i.e. cloud) but not from the tabs. I've contacted the Pro Team internally to make them aware of this.

Re: ArcGIS Pro (Software Update - Unable to connect to update server) & Basemaps won't load

BrianDudek — Mon, 12 Sep 2016 21:44:30 GMT

The cloud doesn't even work either for me though in terms of the basemap layers.

Edit: Actually it appears to have been due to Kaspersky. I got 1.3 and it is now functional.