topic Re: Layout Guidelines Bug 2.8.2 and Earlier Version in ArcGIS Pro Questions

Layout Guidelines Bug 2.8.2 and Earlier Version

PeteJordan — Fri, 13 Aug 2021 13:12:55 GMT

I can't seem to find the Pro bug section, so will post it in here instead.

Recently (not sure how long it's been actually happening as I haven't dealt with layouts for a few months), I've encountered an issue that I'm now seeing on every single Pro project I have layouts for.

I always have been updating to the newest versions, but back in March at least, this was not an issue (can't recall the current version back then) and I've only discovered it this week, so it's hard to pinpoint exactly when this issue occured otherthan between March of 2021 and Aug 2021.

The issue is I can open up any Pro Project that has layouts for the maps and all the guidelines are completely fine and in the correct spots on the ruler. However if I close that layout and open a new layout or even the same layout, a strange buffer happens at the top and all the guidelines no longer match to the correct rular points. If I close out of Pro and reopen, everything is good again until I open another layout, etc.

Any idea why this is happening to every project I have now and/or how to fix this issue?

Here are the image examples:

Here's how it looks when first opened and is correct

Here's how it looks when the layout is either closed and reopened or a new layout is opened showing the weird guidelines no longer matching to the ruler positions:

Finally, here's the buffer that shows up only at the top, despite both the X & Y axis guidelines no longer matching up to the correct ruler values:

Re: Layout Guidelines Bug 2.8.2 and Earlier Version

TomBole — Fri, 13 Aug 2021 20:07:58 GMT

Hi Pete,

I'm not aware of any outstanding issue like the one you've described above. I have not run into anything similar in my own testing. Could be something specific. Can you contact Esri Support? They are better equipped to handle troubleshooting steps and gather bug data. They can be contacted at https://support.esri.com/en/contact-tech-support.

Thanks,

Tom

Re: Layout Guidelines Bug 2.8.2 and Earlier Version

PeteJordan — Fri, 13 Aug 2021 20:21:55 GMT

Thanks Tom, I'll have to try and do that next week then. I did figure a work around and does seem that if I have one of the layouts open when I start Pro, it works fine. It's only when I close all layouts and reopen one or another one is when the issue happens. Strange, but at least for now it's a temporary solution. I also need to see if anyone else in the office is also experiencing this as well.

Thanks for the link...

Re: Layout Guidelines Bug 2.8.2 and Earlier Version

PeteJordan — Wed, 18 Aug 2021 15:20:21 GMT

UPDATE: I figured out the problem after re-visiting it today. It turns out the issue was caused by me switching over from DirectX to OpenGL in the Diplays under Options. Reverting back to DirectX solved the issue. I originally did this switch recently in order to see if that would improve editing performance in Pro.

Issue resolved...

Re: Layout Guidelines Bug 2.8.2 and Earlier Version

TomBole — Wed, 18 Aug 2021 16:46:55 GMT

Thanks for the follow up Pete!