topic Re: ArcGIS Pro webpages all return a black screen in ArcGIS Pro Questions

ArcGIS Pro webpages all return a black screen

AdrianWelsh — Wed, 19 May 2021 13:12:32 GMT

It seems that Esri's ArcGIS Pro webpages for help and other resources are all broken. I see a black screen where there should be words. One example:

https://pro.arcgis.com/en/pro-app/latest/get-started/get-started.htm

This is what I see:

This happens for every page with the prefix of pro.arcgis.com.

Please fix this!

Thanks,

Adrian

Re: ArcGIS Pro webpages all return a black screen

George_Thompson — Wed, 19 May 2021 13:29:51 GMT

I tested this out and it seems to work for me.

Is it all browsers? Wonder if it is a cache issue since there was an update yesterday

Re: ArcGIS Pro webpages all return a black screen

AdrianWelsh — Wed, 19 May 2021 13:33:18 GMT

Yesterday I checked it in Chrome, Firefox, and Brave browsers and all returned the same results. Today I just tested it in Brave and it was black. I suppose refreshing my cache could help.

Ah, a hard refresh (Ctrl+F5) solved that problem. Thanks for looking into this!

Re: ArcGIS Pro webpages all return a black screen

KoryKramer — Wed, 19 May 2021 15:45:11 GMT

This was a known issue yesterday that has since been addressed. As you have already noted, however, users may need to do a hard refresh (Ctrl+Shift+R in Chrome, or the equivalent in other browsers) for the page to load without using the cache.

Re: ArcGIS Pro webpages all return a black screen

AdrianWelsh — Wed, 19 May 2021 15:55:18 GMT

Thanks Kory. I did not see it reported in GeoNet from my search but maybe I missed it. I am glad it is fixed! (I was frustrated with it yesterday, haha).

Re: ArcGIS Pro webpages all return a black screen

DanPatterson — Wed, 19 May 2021 19:43:05 GMT

You missed the "dark theme" link in the MVP place 😉

Re: ArcGIS Pro webpages all return a black screen

AdrianWelsh — Wed, 19 May 2021 19:57:14 GMT

I had to go dig for that. I see it now! #latetotheparty