topic Re: cursor stuck on rotate tool in ArcGIS Pro Questions

cursor stuck on rotate tool

JeffKrueger — Mon, 12 Oct 2020 23:24:33 GMT

Hello. I've had this same issue for a number of years. I recently have switched to ArcGIS Pro from 10.3 and have still having a similar issue.

My cursor often becomes stuck on the pan (10.3) or the rotate (Pro) tool. No matter what I try, I'm not able to use any other cursor functions. Sometimes a full computer restart fixes this issue, but not always. No key command or escape key command fixes this issue.

Any suggestion? Thanks.

Re: cursor stuck on rotate tool

KoryKramer — Tue, 13 Oct 2020 23:00:32 GMT

Hi Jeff.

See Stuck on pan tool

and Sticky Cursor

It looks like this is typically caused by antivirus software (mostly Webroot from the reports we've seen). It boils down to having to check and adjust the antivirus settings to make sure that it isn't interfering with ArcGIS.

One user posted this:

Hopefully that helps.

Re: cursor stuck on rotate tool

JeffKrueger — Wed, 14 Oct 2020 23:57:48 GMT

Yes! Shutting down WebLink while in ArcGIS Pro seems to have done the trick. Thank you.

Re: cursor stuck on rotate tool

EazyEC — Mon, 26 Apr 2021 19:33:32 GMT

That worked for me. Thanks.

Re: cursor stuck on rotate tool

WilliamLampert — Fri, 14 May 2021 19:11:40 GMT

Exactly shutting down which feature? Our org uses Webroot Endpoint Protection (SecureAnywhere) - The Solution post mentions to disable the "Identity Protection" option, which we did and it seems to work. @JeffKrueger mentions something about disabling WebLink, which I dont see any feature/option for that. Do we just have to whitelist the ArcGIS path? @KoryKramer do you have a more specific resolution for what to change in Webroot?

Re: cursor stuck on rotate tool

KoryKramer — Fri, 14 May 2021 19:41:41 GMT

We don't make specific recommendations on how users should set antivirus exceptions, but you could look at https://support.esri.com/en/Technical-Article/000025378

Re: cursor stuck on rotate tool

WilliamLampert — Thu, 20 May 2021 13:59:40 GMT

I've added an exception for the entire c:\program files\ArcGIS (including subfolders) & c:\program files(x86)\ArcGIS (including subfolders) paths and it's still doing it.

Re: cursor stuck on rotate tool

KoryKramer — Thu, 20 May 2021 15:16:44 GMT

Have you tried disabling your antivirus and testing?

Re: cursor stuck on rotate tool

RobertBlackwell — Tue, 21 Sep 2021 13:04:21 GMT

Your not alone in this. I added an exception and it worked for a week or so but now has reverted back to being stuck in the rotate tool.

Re: cursor stuck on rotate tool

DaynaWill — Tue, 05 Oct 2021 04:57:24 GMT

Hey William try pressing C + V at the same time. That seemed to fix it for me.

Re: cursor stuck on rotate tool

Toon — Mon, 15 Nov 2021 18:25:17 GMT

This used to work for me, but has stopped working within the past couple of days. Pressing those two actually makes it spin and zoom out until there is nothing.

Re: cursor stuck on rotate tool

AnastasiyaSotova — Wed, 02 Feb 2022 23:51:17 GMT

It worked for me, thank you!

Re: cursor stuck on rotate tool

DanielHoffman73 — Sun, 06 Mar 2022 01:18:46 GMT

Thank you Dayna. I've been using Pro for years and have never encountered this very frustrating issue until today. Your suggestion was the magic trick that worked, thank you!

Re: cursor stuck on rotate tool

FU_ESRI — Thu, 09 May 2024 06:10:05 GMT

This worked for me too. Amazing that it's still an issue 4 years later...