topic Re: Add Data from Path stops drawing after zoom level 18 in 2.7.3 in ArcGIS Pro Questions

Add Data from Path stops drawing after zoom level 18 in 2.7.3

LancasterGIS — Fri, 30 Apr 2021 18:38:05 GMT

In the newest update 2.7.3 the add "Data from Path" feature stops drawing map tiles after level 18. Anyone else having this issue?

Also, is there an xml/json file we can put at the root of the url/path that ArcGIS Pro will read to fill the layer source information, particularly the available zoom levels and bounding box? Something like a tilejson file or xml file?

Pro is on the left and a Leaflet map is on the right. ArcGIS Pro is not trying to pull more tiles either. The layer draws fine in ArcGIS Online, and in ArcGIS Desktop when opening in ArcGIS Desktop from AGOL.

Re: Add Data from Path stops drawing after zoom level 18 in 2.7.3

jcarlson — Fri, 30 Apr 2021 18:35:26 GMT

That probably depends a lot on the data source added. I haven't encountered anything like this myself.

Is the data you've added to your map public? And if so, can you share the link?

Re: Add Data from Path stops drawing after zoom level 18 in 2.7.3

LancasterGIS — Tue, 06 Jul 2021 16:43:47 GMT

https://www2.ci.lancaster.oh.us/tileserver/services/2018_fairfield/tiles/{level}/{col}/{row}.png

But you can try it with a Carto tile layer as well, though it is harder to notice since it is just a basemap. This Carto layer is tiled until 21 but Pro is only pulling it looks like until level 18 as you will not see road names move after 1:3000.

https://a.basemaps.cartocdn.com/light_all/{level}/{col}/{row}.png

Re: Add Data from Path stops drawing after zoom level 18 in 2.7.3

TanuHoque — Fri, 30 Apr 2021 18:58:40 GMT

thanks @LancasterGIS .

It looks like we are hitting this bug: https://support.esri.com/en/bugs/nimbus/QlVHLTAwMDEzODQ0NQ==

what is the last version it work for you? 2.7.2?

Re: Add Data from Path stops drawing after zoom level 18 in 2.7.3

LancasterGIS — Fri, 30 Apr 2021 19:02:35 GMT

Yes, I believe 2.7.2 worked as expected, though I'm not 100% sure. I know it worked in a previous version. Besides the potential bug, is there no way to set the source and bounds information for a layer added using add data from path?

Re: Add Data from Path stops drawing after zoom level 18 in 2.7.3

jcarlson — Fri, 30 Apr 2021 19:09:09 GMT

I would imagine it could work if you added the WMTS server to your catalog or something similar.

Edit: Tested on a service I use. Adding from URL gives the level 18 issue, adding the WMTS server pulls the correct LODs from the service capabilities.

Re: Add Data from Path stops drawing after zoom level 18 in 2.7.3

LancasterGIS — Fri, 30 Apr 2021 19:11:36 GMT

Not sure why that bug is so vague, it's pretty clear that Pro is just not pulling in tiles at higher zoom levels, and with my imagery I can tell that it stops at or before 18.

"When compared with ArcGIS Online, the rendering of a WMTS (Web Map Tile Service) layer is not clear in ArcGIS Pro." - It's possible that a tile layer could only be tiled to say 16 and then it would look the same in both places.

Re: Add Data from Path stops drawing after zoom level 18 in 2.7.3

LancasterGIS — Fri, 23 Jul 2021 16:31:17 GMT

It looks like this bug is replicated in the latest version of the ArcGIS Online default print service and any print service deployed from ArcGIS Pro to ArcGIS Server 10.9.

Printed maps do not fetch tiles after around zoom 18 -

see https://fairfieldcounty.maps.arcgis.com/apps/webappviewer/index.html?id=6388de45527f4aba8272402ed8ed5db2 using the 2018 ortho basemap and zoomed in as far as the imagery will allow.

also https://lancastergis.maps.arcgis.com/apps/webappviewer/index.html?id=11af24ac4a604ce2b543ca10f5118dc9&showLayers=Parcel%20Boundaries;Parcel%20Info;Road%20Labels;City%20Limits;Addresses;City%20Owned%20Parcels&zoom=21

Re: Add Data from Path stops drawing after zoom level 18 in 2.7.3

LancasterGIS — Fri, 23 Jul 2021 16:32:56 GMT

Print Service

Original

Re: Add Data from Path stops drawing after zoom level 18 in 2.7.3

TanuHoque — Sat, 31 Jul 2021 01:39:03 GMT

This bug is fixed and should be released in ArcGIS Pro 2.9. At the same time, it will be resoled in ArcGIS Enterprise 10.9.1 print service.

Re: Add Data from Path stops drawing after zoom level 18 in 2.7.3

LancasterGIS — Thu, 19 Aug 2021 16:39:12 GMT

Sounds good. This will mean I will have to update Server of course, so in the meantime I am serving my imagery internally using a custom server with a WMTS endpoint. This seems to fix the issue.

Thanks

Re: Add Data from Path stops drawing after zoom level 18 in 2.7.3

LancasterGIS — Thu, 24 Feb 2022 17:55:46 GMT

It's six months later and this bug in AGOL still exists - no printing of high zoom levels for XYZ tile layers. If I add the imagery as a WMTS layer it prints fine - however due to another Esri bug of not being able to open a map in FieldMaps/Explorer that has WMTS layers, I now have to support two versions of my maps.

Any progress on this issue?

Re: Add Data from Path stops drawing after zoom level 18 in 2.7.3

TanuHoque — Fri, 25 Feb 2022 01:14:08 GMT

hi@LancasterGIS

are you referring to ArcGIS Online's default print service? Or print off an enterprise print service. As I noted earlier, this bug is fix in 10.9.1 server. Therefore if you upgrade your enterprise setup to 10.9.1, you should not run into this problem.

But if you are trying AGOL's default print service, you will still run into this issue since AGOL default print service has not upgraded to the latest release yet. It is schedule for later part of Q1 or early Q2 of 2022 (fingers crossed).