topic Re: Help pages flip out in ArcGIS Pro Questions

Help pages flip out

JoeBorgione — Fri, 23 Apr 2021 20:30:44 GMT

Sometimes I will google an ArcGIS help topic and when I try to view the page, it just flips out. Does this happen to anyone else. See my gif below.

There are time when I try to view a help page and goes through gyrations and says something like 'Successfully logged out' Huh? I am typically logged into this user account and sometimes logged into my organization AGOL account which is a separate user name. The help pages will throw a fit even if I'm not logged into either esri account. Most of the time it's just fine...

Re: Help pages flip out

JoeBorgione — Fri, 23 Apr 2021 20:33:12 GMT

And now moments later, and after clearing my browser cache for the last 7 days, it's behaving....

Happy Friday...

Re: Help pages flip out

jcarlson — Fri, 23 Apr 2021 20:56:38 GMT

I see this more often than I like. Something to do with auth tokens.

I see it more often if I'm logging into Survey123 or AGOL Assisstant using my Enterprise Portal credentials. But I've been seeing it today, too, and haven't been touching either of those tools.

Re: Help pages flip out

JoeBorgione — Fri, 23 Apr 2021 21:01:31 GMT

@jcarlson So glad I'm not the only one! So weird. Such a PITA...

Re: Help pages flip out

DanPatterson — Fri, 23 Apr 2021 21:41:27 GMT

This is an ongoing issue that @Anonymous User is aware of and was reported in the Community Feedback section. The pain-in-the-cache method is the only current solution for now

Re: Help pages flip out

JoeBorgione — Fri, 23 Apr 2021 21:46:36 GMT

pain-in-the-cache That would be PITC... 🙄

Re: Help pages flip out

TimOrmsby — Fri, 23 Apr 2021 21:59:11 GMT

I have messaged the Pro documentation team and the web help developers. Joe, I believe Dan Patterson has already proved that retirement is a mirage.

Re: Help pages flip out

JoeBorgione — Fri, 23 Apr 2021 22:03:35 GMT

My boss is already talking about me coming back part time, and I haven't even pulled the trigger yet: I told her I need to rack up a few more miles on our rv and catch way more fish before I consider that. I'm trying to get Patterson out to Utah so he and I can do some flyfishing together and forget about python and arcade....

Re: Help pages flip out

DanPatterson — Fri, 23 Apr 2021 23:19:00 GMT

Community service 😉 .... Just between gardening and snow shovelling

Re: Help pages flip out

DanPatterson — Fri, 23 Apr 2021 23:20:36 GMT

Right now I can't even get out of my village 😉

Re: Help pages flip out

RobertGarrity — Thu, 29 Apr 2021 20:12:33 GMT

Our web developers have honed in on a fix for the continual refreshing and signing-in issues. It should be resolved later today. Sorry for the pain. We want to the documentation to be easily accessed by anyone on the web regardless of whether they are signed in or not.

Re: Help pages flip out

RobertGarrity — Fri, 30 Apr 2021 04:52:44 GMT

The fix was implemented today. If you continue to see the problem, clearing the cache once should fix it permanently at this point.

Re: Help pages flip out

JoeBorgione — Fri, 30 Apr 2021 14:10:26 GMT

@RobertGarrity - just tested and it looks good! Thanks! (And I didn't have to clear my cache either...)

Re: Help pages flip out

MichelleMathias — Mon, 03 May 2021 14:54:37 GMT

@JoeBorgione Can you try this again, there was a fix deployed that should help. Let me know if you are still seeing issues. Thanks!

Re: Help pages flip out

JoeBorgione — Mon, 03 May 2021 14:58:22 GMT

@MichelleMathias - Seems to working like a champ.

Re: Help pages flip out

MichelleMathias — Mon, 03 May 2021 15:05:11 GMT

Thanks @JoeBorgione for the re-test and confirmation!