topic User Cannot Return Offline License or Start ArcGIS Pro in ArcGIS Pro Questions

User Cannot Return Offline License or Start ArcGIS Pro

Anonymous User — Thu, 22 Apr 2021 18:12:30 GMT

I have a user with a Named User License account that is unable to check in an offline license. This user only has access to one workstation and when he attempts to activate ArcGIS Pro, receives the message "The account cannot be used to authorize ArcGIS Pro as it has already been configured to use in offline mode on some other device".

Is there a way, as an administrator, I can return the offline license? Or is there something else the user can do to check in an offline license?

Thanks for your help in advance,

Jon

Re: User Cannot Return Offline License or Start ArcGIS Pro

DrVSSKiran — Thu, 22 Apr 2021 19:30:37 GMT

Hi,

The only solution is to drop a mail to esri customer care (service@esri.com) and ask them to reset the ArcGIS Pro license as you are not able to access the ArcGIS Pro.

Share the following information.

1. Screenshot of the error.

2. User ID

3. End User Number/ID

Regards,

Kiran