topic Re: arcgis Pro crashes during editing in ArcGIS Pro Questions

arcgis Pro crashes during editing

SusanUSC — Sun, 11 Apr 2021 17:01:51 GMT

Hello there,

Since yesterday, I have always run into frequent crashing of ArcGIS Pro when editing a simple feature class (filling in values in a field). I have the up-to-date ArcGIS Pro on desktop (WIN10) with an organization license. The task should have been easy since I have a small dataset. The only "new" actions I had in the past few days were 1) updated to Pro 2.7.26828 following the automatic pop-up; and 2) labeled the annotation on the scene (and removed later).

I have tried all possible suggestions found online, e.g. updating video drivers; disable "spelling checking". The default language is English. I also followed a most recent post by MitchKrupp2 posted on 01-29-2021 to override high DPI scaling behavior: https://community.esri.com/t5/arcgis-pro-questions/problem-editing-annotation-attributes-pro-2-7/m-p/1015674. Some people fount it worked, unfortunately not me.

Are there any new solutions that I can learn? Thanks in advance!

Re: arcgis Pro crashes during editing

curtvprice — Sun, 11 Apr 2021 17:59:59 GMT

Have you tried updating your ESRI folder?

Re: arcgis Pro crashes during editing

JayantaPoddar — Sun, 11 Apr 2021 20:23:12 GMT

Further, a few steps to check

1. Does running this tool in the troubled system throws any issue on compatibility of System components for running ArcGIS Pro 2.7.2?

2. Is the issue connected to editing of a particular feature class or all features classes? How is the concerned data stored (Shapefile/File GDB/ Ent. GDB)? Data is stored locally or over a network?

3. Is the issue connected to one Map/Project file of ArcGIS Pro? Does the application crash when you open a new blank project, add the data from data source, and start editing (Close all ArcGIS Pro session before implementing this step).

4. Is the issue connected to one machine/user or other users as well?

5. Did you do a system reboot, and try again?

Re: arcgis Pro crashes during editing

SusanUSC — Sun, 11 Apr 2021 20:20:42 GMT

Thank for your reply. I renamed the "Esri" folder to "Esri-old" (in %APPDATA% folder). The first browse seemed working, but problem came back right away. This time I tested to delete a row in the attribute table of shapefile. The first deletion works, but the 2nd crashed.

Re: arcgis Pro crashes during editing

SusanUSC — Sun, 11 Apr 2021 20:31:16 GMT

Thanks, Jayanta_Poddar for your reply. I ran the tool without finding any problem (all green with a congratulation message). The problem seems to be related to common editing:

- This time I tested deleting rows in the attribute table. The first one worked then the 2nd always crashed. Same problem occurs no matter with shapefile or feature class (file GDB). I also tried to create a new project and added data, same problem when editing it. Rebooted my computer several times - no help neither.

ArcGIS Pro is installed in my home desktop (under the university license). I have used ArcGIS Pro since last year - never encountered any problem until yesterday. I have always used the up-to-date version.

Re: arcgis Pro crashes during editing

JayantaPoddar — Mon, 12 Apr 2021 03:48:30 GMT

You may try repair or reinstalling the software (Download available in My Esri).

Log a case with Esri support if the issue still persist.

Re: arcgis Pro crashes during editing

SusanUSC — Mon, 12 Apr 2021 14:26:50 GMT

No luck - I reinstalled the whole ArcGIS Pro package and reset the ArcGIS profile (in both Roaming and Local folders), but the problem remains. Interestingly it is only the editing problem. I can do other tasks (view data, run geoprocessing models, etc) without any issue. I will report to ESRI Support soon. Thanks for your time.

Re: arcgis Pro crashes during editing

Maja1 — Thu, 12 Aug 2021 17:39:55 GMT

Hi Susan, did you solve this problem? I've run into the exact same thing.

Re: arcgis Pro crashes during editing

SusanUSC — Thu, 12 Aug 2021 19:15:38 GMT

No I did not. Magically the problem was gone after a couple of weeks I did not use ArcGIS Pro. Maybe self-solved with the updated software? IDK. Sorry to hear it - Isn't it frustrating.

Re: arcgis Pro crashes during editing

Maja1 — Thu, 12 Aug 2021 21:24:53 GMT

Very frustrating! It's such a basic task. Thank you for the suggestion and update on your problem. My software is up to date, but I'll see what happens and contact support if it continues.

Re: arcgis Pro crashes during editing

MichaelAugust — Fri, 03 Sep 2021 16:34:01 GMT

Anyone have any solution to this? My ArcGIS Pro 2.8.2 is current and I am experiencing "freezing" with basic editing tasks repeatedly.

Re: arcgis Pro crashes during editing

Scott_Harris — Fri, 03 Sep 2021 19:29:37 GMT

@MichaelAugust

What are the steps? Have you contacted Esri Technical Support yet?

Re: arcgis Pro crashes during editing

MichaelAugust — Fri, 03 Sep 2021 19:32:43 GMT

Steps are simply drawing a new line/point/polygon, occurring intermittently it totally freezes, then in task manager I can see memory/processor fluctuating with Pro, but it never recovers. I then have to force quit from task manager and reopen my project.

Re: arcgis Pro crashes during editing

Scott_Harris — Fri, 03 Sep 2021 19:46:12 GMT

Thanks @MichaelAugust. That is not something I've encountered or has been reported. If your system meets the system requirements and passes the test linked to on this page: https://pro.arcgis.com/en/pro-app/latest/get-started/arcgis-pro-system-requirements.htm ...

...the next step would be to reach out to Support: https://support.esri.com/en/contact-tech-support

This blog also has lots of great tips for troubleshooting: https://community.esri.com/t5/arcgis-pro-documents/troubleshooting-performance-issues-in-arcgis-pro/ta-p/1025516

Maybe it will be something as simple as clearing the cache (https://pro.arcgis.com/en/pro-app/help/mapping/layer-properties/how-caching-works.htm)

...if not, that's when Support can help.

-Scott

Re: arcgis Pro crashes during editing

MichaelAugust — Fri, 03 Sep 2021 19:49:39 GMT

Thanks Scott - turns out there was something going on with our network that was causing Pro to freeze every ten minutes, I finally noticed that pattern and contacted our IT department. Apparently bandwidth out of one of our offices had been maxed out for hours. Hopefully this info might help others in same situation. Thanks for getting back to me!

Re: arcgis Pro crashes during editing

Scott_Harris — Fri, 03 Sep 2021 19:52:33 GMT

Oh wow, I'm glad you got it resolved! Thanks for closing the loop.

Re: arcgis Pro crashes during editing

curtvprice — Fri, 03 Sep 2021 20:04:47 GMT

Scott these are such great links I included them in a new document in the Desktop installation support space. Thanks for these, worth sharing!

Re: arcgis Pro crashes during editing

curtvprice — Fri, 03 Sep 2021 20:16:43 GMT

Were you editing a file gdb on a network drive? Just curious. In my experience, any latency over the network can really kill you with ArcGIS desktop app because a lot of small files are written and read during editing and processing. You can have great transfer rates but if there is a wait (even a short one) to read or write to a drive... things can go very bad.

Re: arcgis Pro crashes during editing

MichaelAugust — Fri, 03 Sep 2021 20:45:11 GMT

Yes, we actually use a cloud solution called Panzura, there are hardware devices in each office connected to the cloud and it's supposed to be a seamless multi-office solution. We're familiar with the latency issues, used to be a lot worse a few years ago.

Re: arcgis Pro crashes during editing

curtvprice — Fri, 03 Sep 2021 20:50:06 GMT

Although it sounds like the files maybe are local, your cloud synch latency may be causing issues. I was recommending OneDrive to my students using Pro until I saw this kb article and now we are only using OneDrive for backup, not interactive access with Pro.

Esri KB 25605 - Problem: ArcGIS Pro and Cloud Storage Services