topic Re: ArcGIS Pro FMV in ArcGIS Pro Questions

ArcGIS Pro FMV

asanjose_satellogic — Thu, 25 Mar 2021 10:12:29 GMT

Hi there,

I am trying to load a video into ArcGIS Pro 2.7 and I have received the following error:

An error occurred which prevented the video from loading. Ensures the video's file path and permissions are correct.

I have all the permissions and I have accessed as administrator. I don't find help for this error or similar.

Best regards,

Tony

Re: ArcGIS Pro FMV

KoryKramer — Thu, 25 Mar 2021 12:40:25 GMT

Are there any special characters in the file path? Can you show what the file path is that is failing? Have you tried putting the video in a different location and trying to see if it works from there - just to isolate what the issue may be with the failing path? Do other videos from the same location work - to rule out that it isn't actually the path, but potentially an issue with the video?

Re: ArcGIS Pro FMV

asanjose_satellogic — Thu, 25 Mar 2021 13:29:25 GMT

Hi Kory,

Let me answer your questions one by one:

Are there any special characters in the file path? No, I have tried in several paths

Can you show what the file path is that is failing? Sure, I test it in C:\

Have you tried putting the video in a different location and trying to see if it works from there - just to isolate what the issue may be with the failing path? Yes, I have tried in several paths

Do other videos from the same location work - to rule out that it isn't actually the path, but potentially an issue with the video? No, it seems to be something related to video metadata. I would like to know if you have solution or workaround to this message.

BR,

Tony

Re: ArcGIS Pro FMV

NickWallingford — Thu, 25 Mar 2021 20:19:41 GMT

Hi Tony,

Are you able to share the video with us?

Unfortunately, due to limitations beyond our control, we're unable to give more helpful error messages when a video fails to open.

Re: ArcGIS Pro FMV

asanjose_satellogic — Fri, 26 Mar 2021 08:11:32 GMT

Hi Nick,

Unfortunately I cannot provide you the video. I will investigate a little more about this problem and I will let you know.

Many thanks and best regards,

Tony