topic Arc Pr0 2.0 Crashing on Surface Pro in ArcGIS Pro Questions

Arc Pr0 2.0 Crashing on Surface Pro

KateO_Loan1 — Tue, 24 Oct 2017 21:32:34 GMT

Arc Pro is regularly crashing on my machine - sometimes at random intervals but more when i am editing data.

i'm running it on a Surface Pro...

Has anyone had this experience or can suggest any fixes?

Thanks

Kate

#arcpro2.0 ##crash‌

Re: Arc Pr0 2.0 Crashing on Surface Pro

shan_sarkar — Wed, 25 Oct 2017 06:35:06 GMT

Kate,

Please check the ArcGIS Pro 2.0 system requirements—ArcGIS Pro | ArcGIS Desktop

Also check Can You Run It?

~Shan

Re: Arc Pr0 2.0 Crashing on Surface Pro

DanPatterson_Retired — Wed, 25 Oct 2017 08:01:59 GMT

The minimum surface pro meets the requirements. I run Pro and Map on a surface Book with no issues and have never experience these issues. It could be anything from conflicts with other software to something you are doing in your workflow. You have identified editing as a culprit, so perhaps it is the data or its type and where it is being stored that is a problem. You will need to keep record of the exact message, if any, and exactly what you were doing. when a crash happens.

Re: Arc Pr0 2.0 Crashing on Surface Pro

KateO_Loan1 — Wed, 25 Oct 2017 21:17:28 GMT

I uninstalled and reinstalled ArcPro 2.0 and downloaded the latest patch

Using the create feature tool I added a polygon to my feature class

IN the editing menu I clicked save to save the edits and the program crashed giving me this error message

Re: Arc Pr0 2.0 Crashing on Surface Pro

DanPatterson_Retired — Wed, 25 Oct 2017 23:46:44 GMT

error message image or text is missing

Re: Arc Pr0 2.0 Crashing on Surface Pro

FrancescaGonzalez — Thu, 26 Oct 2017 13:10:07 GMT

As a very interesting test switch to OPENGL since the one you use is DIRECTX by default, you can do this in ArcGIS PRO> Project> Options> Display

Re: Arc Pr0 2.0 Crashing on Surface Pro

KateO_Loan1 — Mon, 30 Oct 2017 06:07:05 GMT

Re: Arc Pr0 2.0 Crashing on Surface Pro

KateO_Loan1 — Mon, 30 Oct 2017 06:07:48 GMT

Hi Francesca - thanks for your reply- I tired this but no luck -still crashing every time I edit

Re: Arc Pr0 2.0 Crashing on Surface Pro

DanPatterson_Retired — Mon, 30 Oct 2017 09:10:04 GMT

That is a conflict crash for sure... tech support material

Re: Arc Pr0 2.0 Crashing on Surface Pro

FrancescaGonzalez — Mon, 30 Oct 2017 13:48:41 GMT

test with a clean uninstall
but first check the capabilities of your PC

Can You Run It?