topic Re: ArcGIS Pro asking for certificate in ArcGIS Pro Questions

ArcGIS Pro asking for certificate

JoshuaJohnson5 — Wed, 17 Mar 2021 16:32:05 GMT

Pro: 2.7.2

Starting Pro, a screen pops up:

This a new thing, and I have never seen it before. I do not know if I hit a setting in server manager (10.6.1), or somewhere else, that turned this pop up on. If I click "cancel", Pro works fine. If I disconnect our portal from Pro, the pop up does not appear on start. But then I have to reconnect, and get the same pop up.

Also, my organization is looking to use ArcGIS Field maps on iOS, and, after registering the app with the server, the app does the same thing, but will not allow a simple "skip".

How do I turn this off? Or generate a certificate? Or some other work around?

Re: ArcGIS Pro asking for certificate

CraigRussell — Wed, 17 Mar 2021 23:05:24 GMT

Hi Joshua

Are you using HTTPS for your ArcGIS Enterprise implementation? If so, do you get any certificate errors when you access Portal Administrator in your web browser, either via web adaptor (e.g. https://server.domain.com/portal/portaladmin) or direct access via port 7443 (e.g. https://server.domain.com:7443/arcgis/portaladmin)?

Re: ArcGIS Pro asking for certificate

JoshuaJohnson5 — Thu, 18 Mar 2021 13:57:13 GMT

Yes. IT has gone through every certificate on the web adaptor. I do not get any errors or warnings on firefox or chrome when accessing portaladmin via web adaptor or directly.

I get errors when accessing portal through Pro, as shown in the first post. I also get similar errors on iOS when accessing ArcGIS Field Maps, which does not let me continue through.

I also get the errors on Android (8), however, like Pro, I can "skip", get to a portal log in screen, and the app works. But, our field workers use iPads, so we need iOS to work.

Re: ArcGIS Pro asking for certificate

CraigRussell — Fri, 19 Mar 2021 01:03:49 GMT

A few questions:

Where you have blacked something out in your screenshot, is that your portal URL or server name or something else?
Are you using SAML for authentication?
Are you using a licensing portal (either AGOL or your ArcGIS Enterprise)?

Re: ArcGIS Pro asking for certificate

JoshuaJohnson5 — Fri, 19 Mar 2021 13:15:52 GMT

Where you have blacked something out in your screenshot, is that your portal URL or server name or something else?
- That is the server name. I just went to that address, and I get a windows server IIS splash screen. In Pro, Projects tab > Portals, I am signed into two portals, one is arcgis.com, and the other is to the blacked out address, with "/portal/" appended to the end.
Are you using SAML for authentication?
- IT tells me we are not using SAML, we are using LDAP
Are you using a licensing portal (either AGOL or your ArcGIS Enterprise)?
- We are using ArcGIS Enterprise.

Re: ArcGIS Pro asking for certificate

CraigRussell — Mon, 22 Mar 2021 00:04:48 GMT

This might be easier for your local support to work through, but a couple of things...

That is the server name. I just went to that address, and I get a windows server IIS splash screen.

Do you get any HTTPS errors? Are you using Chrome?

In Pro, Projects tab > Portals, I am signed into two portals, one is arcgis.com, and the other is to the blacked out address, with "/portal/" appended to the end.

So just to confirm, when you use your ArcGIS Portal in a browser, you go to an address like https://portal.domain.com/portal - is this different to the blacked out address? e.g. it is something like https://servername01.domain.com/portal instead? If so, you should try deleting that portal from Pro and adding the other one.

Re: ArcGIS Pro asking for certificate

JoshuaJohnson5 — Mon, 22 Mar 2021 18:47:57 GMT

I used both chrome and firefox, neither gave an error. I checked the web adaptor for the proper URL, and it is in the format of https://portal.domain.com/portal.

I have a call with ESRI tech support later today about this issue, and I will keep this thread updated.

UPDATE: Had a call with ESRI tech support. I showed the the issue with Pro and Field Maps (for both Android and iOS). We looked at the server and portal settings and he will be getting back with me on Wednesday. Fingers crossed.

Re: ArcGIS Pro asking for certificate

ShamarkAdgerson — Thu, 22 Apr 2021 13:35:42 GMT

Hello Joshua,

Did you ever get the ArcGIS Pro certificate prompt issue resolved? I am experiencing the same issue when trying to add a portal connection within ArcGIS Pro.

Re: ArcGIS Pro asking for certificate

JoshuaJohnson5 — Thu, 22 Apr 2021 13:42:29 GMT

No. I have been going back and forth with ESRI, checking settings for practically everything, and we have not come to a resolution. In fact, I am expecting a call later today.

One of our IT guys found a work around, however. Collector Classic works, so we are using Collector Classic until the issue is resolved, or we finally upgrade to ArcGIS Enterprise 10.8.1.

Re: ArcGIS Pro asking for certificate

ShamarkAdgerson — Thu, 22 Apr 2021 13:50:01 GMT

Thanks Joshua,

I'll keep following you thread and if I am able to get a solution before you post one here I will share.

Mark

Re: ArcGIS Pro asking for certificate

JoshuaJohnson5 — Fri, 04 Jun 2021 14:47:58 GMT

A solution has been found, thanks to our IT! It's a simple radio button that needs to be changed in IIS. Once open, drill down to:

<SERVER> > Sites > Default Web Site > click on portal

Scroll to 'SSL Settings' and double click.

You will have a checked box ('Require SSL') and three radio buttons for 'Client certificates'

Select Ignore.

Now portal should work, and you will have to do this same process for the server.

Simply click server (mine was on the same machine, right under 'portal')

This solved all the issues we were having. Duplicates of published maps/collected features/etc., collector and field maps not working, weird certificate errors for pro, and probably a bunch of other issues I never ran across.