topic Re: ArcGIS Pro Licensing in ArcGIS Pro Questions

ArcGIS Pro Licensing

OmolaraKareem — Wed, 10 Mar 2021 16:10:06 GMT

I will appreciate help in understanding where i have gone wrong. I am Updating from 10.7.1 to 10.8.1. While licensing Portal for ArcGIS 10.8.1 something seems to be very wrong, I only see licenses for my ArcGIS Pro extensions, not the core licenses for my ArcGIS Pro Advance and Basic (I am definitely under maintenance).

Re: ArcGIS Pro Licensing

jcarlson — Wed, 10 Mar 2021 16:23:43 GMT

My Esri is showing you the licenses you have available, so the licenses you'd previously assigned won't show up there.

To get the right counts of licenses, go to the License Files section, select the current license file, then choose Edit Licensing File. This lets you update the counts, portal version, etc., and will overwrite the current license file once you're done.

Re: ArcGIS Pro Licensing

OmolaraKareem — Thu, 11 Mar 2021 08:59:51 GMT

Thank you for your response Josh. I did as you said, however the result was the same as before, the core licenses were not available.

Re: ArcGIS Pro Licensing

jcarlson — Thu, 11 Mar 2021 14:20:46 GMT

Strange... What does you current license file look like? Are your core licenses perhaps available through ArcGIS Online, rather than Portal? We had to request ours to be switched to Portal availability.

Re: ArcGIS Pro Licensing

OmolaraKareem — Thu, 11 Mar 2021 15:47:08 GMT

Thanks Josh. You are right. I found the core licenses in ArcGIS Online. I didn't think that would be the case because I had requested a switch a few years ago which was successful, I was therefore surprised to find that they were attributed to ArcGIS Online again after yours of successfully using them in Portal. I will reach out to tech support. Thanks again.