topic Re: Arcgis Pro browser issues. in ArcGIS Pro Questions

Arcgis Pro browser issues.

PlaninforAdmin — Thu, 11 Feb 2021 11:57:23 GMT

I've been dragging a problem with the arcgis pro navigator for a long time, when I want to add data to the map.
I open Arcgis Pro, I create a new map, I press the button to insert elements to the map, it opens to the browser window and I cannot access my data until it finishes loading the folders, this takes about 10-15 minutes to refresh, I try to paste the path in the browser and it takes me directly to the folder but I can't select any item inside. I have to wait an "eternity" for the rest of the units to load, and to be able to work ..

15 minutes later ...

Reinstall, and nothing. Then install Drone to Map, and it happens to me exactly the same ... so my problem is with the browser that Arcgis pro uses. Why not just use the windows explorer?

Please, if anyone knows about this problem or what I can do to solve it, tell me.

thank you very much community.

Re: Arcgis Pro browser issues.

DanPatterson — Thu, 11 Feb 2021 12:02:56 GMT

For performance issues, please review this recent document

Troubleshooting Performance Issues in ArcGIS Pro - GeoNet, The Esri Community

Re: Arcgis Pro browser issues.

PlaninforAdmin — Thu, 11 Feb 2021 12:10:32 GMT

thanks for answering.
although I don't think it's exactly a performance problem.
I have a good machine.
Anyway I will review what you share with me.

Re: Arcgis Pro browser issues.

Robert_LeClair — Thu, 11 Feb 2021 15:49:58 GMT

One thing to try is go to the Project tab->Options->Display and change the rendering engine to OpenGL. What is the result?

Something else to try is renaming the Esri folder in your C:/Users/<user profile>/appdata/local and C:/Users/<user profile>/appdata/roaming to ESRI_OLD for a "soft reboot." What is the result?

Question - are you using a Citrix network?

Re: Arcgis Pro browser issues.

BranislavBlagojevic — Thu, 11 Feb 2021 23:55:58 GMT

Dan and Robert,

Have you tested Cory's recommendations? If so, on which machines and, please, show the exact results of the differences in performance, e.g. between OpenGL and DirectX mode, antialiasing and non-antialiasing mode, rendering quality, rendering engine, etc.

Thank you!

Re: Arcgis Pro browser issues.

DanPatterson — Fri, 12 Feb 2021 01:38:34 GMT

Surface Book 3 (fully loaded). My Pro settings and the can you run it test results.

I don't have issues at all, so I haven't played with other settings. No point for me.

Re: Arcgis Pro browser issues.

PlaninforAdmin — Fri, 12 Feb 2021 11:48:44 GMT

1: I changed it to OpenGL and it remains the same.

2: change both folders to ESRI_OLD, clean recent files, etc. and it remains the same. 😞

I also tried changing the language to English (I speak Spanish), and nothing.

This is the configuration of my display

Re: Arcgis Pro browser issues.

PlaninforAdmin — Fri, 12 Feb 2021 11:50:26 GMT

where do you run the performance test?

Re: Arcgis Pro browser issues.

PlaninforAdmin — Fri, 12 Feb 2021 11:54:35 GMT

I don't know how to measure the differences between the two, yesterday I changed to OpenGL and I don't see anything special.

Re: Arcgis Pro browser issues.

PlaninforAdmin — Fri, 12 Feb 2021 12:05:16 GMT

It is not only that it happens to me with Arcgis Pro. It also happens the same with another product of the ESRI family called Drone2Map, it uses the same browser and I have the same problem.

Re: Arcgis Pro browser issues.

DanPatterson — Fri, 12 Feb 2021 12:06:52 GMT

ArcGIS Pro 2.7 system requirements—ArcGIS Pro | Documentation the link for the application is on this page, it just to check your spec.

There is Perftools

PerfTools (Build 122) for ArcGIS Pro 2.x is now available for download (esri.com)

but I haven't used it and if you have enterprise there are other tools.

as for "... yesterday I changed to OpenGL and I don't see anything special...." don't expect anything special. Switching is when you are having display issues.

If you have gone through the document that @KoryKramer posted and found no resolution, then you missed the section recommending that contacting Tech Support would be the best option when the obvious solutions have all failed.

I will make the same recommendation that Kory did... contact Tech Support... that is your best option

Re: Arcgis Pro browser issues.

DanPatterson — Fri, 12 Feb 2021 12:25:43 GMT

Sorry, I can't help and no one else seems to be leaping in so all I can do is give the same recommendation... contact Tech Support. They have more resources

Re: Arcgis Pro browser issues.

PlaninforAdmin — Fri, 12 Feb 2021 12:33:09 GMT

overdo it with the 15 minutes, actually and timed it's 2:14 seconds to wait, every time I start a new project. As long as the project is not closed, it is going well, but I close it and open it again, we have to wait.

Re: Arcgis Pro browser issues.

DanPatterson — Fri, 12 Feb 2021 13:04:34 GMT

All I see is "Portal" in your first images. That raises the Data location check in Kory's link in my mind. ( @KoryKramer related? )
I keep all my projects and data local on my machine. All projects are created in a project folder and shared data is within that path so it can be accessed relative to the project location.

Re: Arcgis Pro browser issues.

KoryKramer — Fri, 12 Feb 2021 14:06:06 GMT

Hi @PlaninforAdmin. Sorry to hear about the browsing lag...

I didn't see anywhere mentioned what version of ArcGIS Pro you are using. Could you please confirm?

Since you you mention that this has been happening for a long time, my first question would be whether there was a time when populating the Add Data dialog performed well. When was that and what might have changed between the time it worked well and when it slowed down?

Dan brought up the Data location check. Despite all of the comments on this thread, we still don't have details about what data you're trying to access. From the second screenshot, it looks like you are trying to add data from your ArcGIS Online organization > My Content (Mi Contenido). Is that correct? Or is the issue populating the Add Data dialog from local folders?

What troubleshooting might happen will depend on answers to these questions. If there are issues populating the dialog from local data, have you looked into antivirus scanning that may be running on the machine? FAQ: How do I troubleshoot ArcGIS Desktop performance issues related to antivirus software (exceptions)?

Re: Arcgis Pro browser issues.

PlaninforAdmin — Mon, 15 Feb 2021 12:49:08 GMT

Hello, thank you for everything and everyone.

The version I am using is 2.7.1.
In the beginning it worked well, but in some version change this problem started. Sometimes I think it takes because I have many network drives disconnected and it takes time to read, but I don't have these network drives associated with my "Arcgis Pro" either,
I also think that it is a problem of the browser you use, because as I mentioned in another post, the same thing happens with Drone2Map, which uses the same browser.

It only happens when I open the project the first time, as long as I have it open I can continue using it without problem, if I close and open it again I have to wait.
If I want to access Arcgis online or if I want to upload a file, I have to wait.

I have tried all the recommendations, removing cache, renaming the cache folders, doing a clean install and on and on.