topic Re: ArcGIS Pro Licensing issue in ArcGIS Pro Questions

ArcGIS Pro Licensing issue

BenjaminOrpilla — Tue, 18 Sep 2018 23:08:42 GMT

Hi,

I tried opening ArcGIS Pro and came up with this error when I tried logging using my ArcGIS account. This is the first time I came across this. How am I able to open Pro?

Re: ArcGIS Pro Licensing issue

DanPatterson_Retired — Tue, 18 Sep 2018 23:38:22 GMT

did you set it to work offline on another computer?

Re: ArcGIS Pro Licensing issue

TimOrmsby — Tue, 18 Sep 2018 23:46:49 GMT

Benjamin, see this thread for some background information that may be useful: Check in ArcGIS Pro license-named user.

Re: ArcGIS Pro Licensing issue

BenjaminOrpilla — Tue, 18 Sep 2018 23:58:04 GMT

Hi Dan,

I set it offline on the same machine I am using (I only have one )

Cheers

Re: ArcGIS Pro Licensing issue

BenjaminOrpilla — Wed, 19 Sep 2018 00:13:35 GMT

Thanks Tim! Looks like I need to ask our Admin to reset my license.

Cheers!

Re: ArcGIS Pro Licensing issue

DanPatterson_Retired — Wed, 19 Sep 2018 00:15:39 GMT

Benjamin, check out Tim's thread, it is protracted, but I have reset my license by ensuring I was logged into the same account as when I signed it out and I didn't need to contact tech support. As long as you are on the same computer, it suggests that you are either to use your My Esri or you AGOL account... can't remember, but you probably only have 2 that you would use