topic Re: 2.7 Stuck on Initializing After Update in ArcGIS Pro Questions

2.7 Stuck on Initializing After Update

RonaldHuettner — Tue, 22 Dec 2020 19:50:02 GMT

Updated from 2.6 to 2.7 and now Pro won't start. It goes to the splash screen and says Initializing but goes no further.

Also did a uninstall/install outside of the program and it made no difference.

Re-installed 2.6 and 2.6 works fine. Don't think I have any addins.

Re: 2.7 Stuck on Initializing After Update

DanPatterson — Tue, 22 Dec 2020 20:40:32 GMT

Did you try

Problem: ArcGIS Pro freezes on the initializing screen before the Sign In dialog box displays (esri.com)

it has more steps

Re: 2.7 Stuck on Initializing After Update

RonaldHuettner — Tue, 22 Dec 2020 22:22:57 GMT

No luck. Still stuck.

I could not find the directories in Steps 6 & 7. Or the second key mentioned in Step 11.

Re: 2.7 Stuck on Initializing After Update

DanPatterson — Wed, 23 Dec 2020 01:47:44 GMT

C:\Program Files\ArcGIS

assumes that it is installed in the c:\Program Files folder.

If you don't have admin rights to your computer, be aware that folders some folders (like c:\users....\Apps ) can be hidden

Re: 2.7 Stuck on Initializing After Update

ThomasL — Wed, 23 Dec 2020 11:28:45 GMT

I had the same install error on a Windows Server 2016, but it was fixed by using the above mentioned guide.

I have admin rights on the system and had to enabled "show-hidden-files" in Windows to delete all the leftovers from previous Pro installations.

It is a common issue, why not create a uninstall tool esri?

Re: 2.7 Stuck on Initializing After Update

Ryan_Norton_Foxborough — Wed, 23 Dec 2020 15:06:09 GMT

I'm having the same problem, and I couldn't find the directories in Step 6 and 7 or the second key in Step 11 either, though I appear to have the hidden files showing.

FWIW, I wasn't sure what to do with step 1, and the processes in step 3 weren't running either.

Re: 2.7 Stuck on Initializing After Update

ThomasL — Wed, 23 Dec 2020 15:19:02 GMT

Step 1 seems to be verified again in step 11. If you never use offline mode, don't worry about it.

Make sure you are running Windows 10 (ArcGIS Pro 2.7 requirement).

Try this tip using %ProgramData% and %ProgramFiles% :

Re: 2.7 Stuck on Initializing After Update

RonaldHuettner — Wed, 23 Dec 2020 15:44:03 GMT

I think you're right about the OS.

We're still on Win 7.😣

Edit: Now I'm not so sure. Looked back at the OS specs for 2.5, 2.6 and 2.7. They haven't changed.

Re: 2.7 Stuck on Initializing After Update

Ryan_Norton_Foxborough — Wed, 23 Dec 2020 15:31:55 GMT

Oh, OK, I have figured it out now, I don't have Windows 10! I'll get that straightened out...

Re: 2.7 Stuck on Initializing After Update

BennyWhite — Sat, 26 Dec 2020 15:41:07 GMT

Would have been real helpful to list Windows 10 up near the top of System Requirements. Spent a full day trying to get 2.7 to install and initialize. Uninstalled and reinstalled 2.6.

Re: 2.7 Stuck on Initializing After Update

DanPatterson — Sat, 26 Dec 2020 20:42:43 GMT

I guess people missed this announcement

Windows 7 support ended on January 14, 2020 (microsoft.com)

Re: 2.7 Stuck on Initializing After Update

BennyWhite — Sun, 27 Dec 2020 14:42:39 GMT

I think a lot of people, including myself, are acutely aware that Microsoft no longer supports Windows 7.

In my case, the graphics chip on my server's motherboard will not support DirectX 9 so I am unable to upgrade to Windows 10.

It would have been helpful if ESRI had included Windows 10 as an item in the System Requirements list so that those of us, like me, who are locked in with Windows 7 machines but tried to update ArcGIS Pro to 2.7 could have avoided wasting our time.

Re: 2.7 Stuck on Initializing After Update

DanPatterson — Sun, 27 Dec 2020 15:53:32 GMT

ArcGIS Pro 2.7 system requirements—ArcGIS Pro | Documentation

Supported operating systems

No 7 Limitations on server versions as well

Check your computers ability to run it

The only information missing is when you update from within Pro.

Something I don't recommend for a minor release.

You should notify the help documentation people indicating that this information is in error for the 2.6 to 2.7 minor release (there is a Feedback on this topic link on the bottom right of that page.

Releases and patches—ArcGIS Pro | Documentation

I will also flag @KoryKramer to see if he can look into it further

Re: 2.7 Stuck on Initializing After Update

KoryKramer — Mon, 28 Dec 2020 14:51:02 GMT

Hi Dan,

What information do you think is in error for the 2.6/2.7 documentation? Let me know and if something is wrong or missing, we can look into it!

The last time I see Windows 7 mentioned in the system requirements documentation is for ArcGIS Pro 2.4 and it has an asterisk: https://pro.arcgis.com/en/pro-app/2.6/get-started/arcgis-pro-system-requirements-2-4-0.htm

* ArcGIS products will not be supported on Windows 7 or Windows Server 2008 R2 after January 2020 due to Microsoft’s extended support for Windows 7 and Windows Server 2008 R2 ending on January 14, 2020. Esri highly recommends you plan to move to a later version of Windows well before the January 14, 2020 date.

As such, Windows 7 is not mentioned at all in the 2.5, 2.6, and 2.7 system requirements.

Re: 2.7 Stuck on Initializing After Update

DanPatterson — Mon, 28 Dec 2020 15:12:32 GMT

I don't think it is in error.. but I suspect other people may feel it is.

they have also missed the notice that python 2.7 is no more and arcmap is end of the line at 10.8

Re: 2.7 Stuck on Initializing After Update

RonaldHuettner — Mon, 28 Dec 2020 15:30:48 GMT

I think the gripe is that Win 7 had been working fine through Pro 2.6 but stopped in 2.7. But we would have no way of knowing that. Likely more than a few of us have spent a lot of time uninstalling, re-installing and troubleshooting to no avail.

Re: 2.7 Stuck on Initializing After Update

TerryIffland — Wed, 06 Jan 2021 15:23:15 GMT

I'd suggest the installer be updated to check for Windows 10 and stop the install before proceeding. Some of us don't have the option to be able to update to Windows 10 yet.

I used the in-app update from Pro 2.6. There was no indication of the prerequisite. Based on what I'm seeing here, this is impacting lots of users.

Re: 2.7 Stuck on Initializing After Update

JimMcKinney — Thu, 07 Jan 2021 01:14:44 GMT

Good comments in this thread, and sorry for the inconvenience it has caused you. We were not actively warning or blocking any version of ArcGIS Pro on Windows 7, as Pro generally continued to work well on Win 7. With Pro 2.7 this is no longer the case. We have messaged beginning with Pro 2.4 that Win 7 is no longer supported, but it was missed by folks and that is of course understandable. As such, we are planning to actively warn and block install of Pro 2.8 on Win 7. And we are looking at the feasibility of incorporating this warn / block into an update of Pro 2.7. Again, sorry for the inconvenience it has caused you, our team is working on making this a better user experience

Re: 2.7 Stuck on Initializing After Update

PhilipMcPherson — Mon, 25 Jan 2021 15:15:56 GMT

Agreed. Burned a couple of days trying to get 2.7 working on Win 7.

Re: 2.7 Stuck on Initializing After Update

ingarchsf — Sat, 22 Apr 2023 16:15:34 GMT

I have the same problem with AGP 3, or maybe a really similar one: the splash show "initializing" and then nothing.. It quits and nothing starts..

The solution doesn't work for me.. Checking Windows 10 Task Manager, the Green Leaf is always appearing besides AGP process..

Checking Event Monitor, something crashes and the error is 0x3c58