topic Re: ArcGIS Pro freezes/crashes when adding a legend in ArcGIS Pro Questions

ArcGIS Pro freezes/crashes when adding a legend

Anonymous User — Fri, 04 Dec 2020 10:53:06 GMT

I'm using ArcGIS Pro version 2.4.0 and virtually every time I attempt to adda legend to my layout, it causes the program to crash. I draw a box with the tool but when I let go of the mouse, no legend appears, the drawing tool remains and I can't interact with ArcGIS Pro at all. I have to kill the program from Task Manager. At this point it's so frequent that I always save right before adding the legend so I can try adding the legend and then just open it up again once it has crashed. What I find especially strange is that it never crashes when I boot it back up again. Any thoughts on what might be causing it?

Re: ArcGIS Pro freezes/crashes when adding a legend

DanPatterson — Fri, 04 Dec 2020 11:38:14 GMT

It it is happening all projects and you have cleared your caches you might want to try an upgrade of Pro or try a repair of the software (Add/remove programs, remove, repair)

Re: ArcGIS Pro freezes/crashes when adding a legend

Robert_LeClair — Wed, 09 Dec 2020 18:00:52 GMT

One thing that I see in the internal reports is a GeoSoft Plug-in (ntdll.dll) will cause the issue. If you have this plug-in, uninstall it and try your workflow again. Another thing to try is perform a repair install. Open the Control Panel>Programs and Features, right-click on ArcGIS Pro and select "Uninstall/Change", and select Repair and run the installation. That might fix it too. Good luck!

Re: ArcGIS Pro freezes/crashes when adding a legend

Anonymous User — Thu, 21 Jan 2021 16:47:50 GMT

Thank you both for your responses. I cleared my cache to no effect but upgrading to the latest version of ArcGIS Pro seems to have solved the issue, thankfully.

Re: ArcGIS Pro freezes/crashes when adding a legend

Bio_GIS — Thu, 10 Aug 2023 17:30:00 GMT

I'm experiencing this same issue, although it appears to be specific to one hosted feature layer.

ArcGIS Pro is up-to-date, ran the repair option in Install/Uninstall, cache is cleared, and I do not see the GeoSoft Plug-in (ntdll.dll) or I would've removed that as well in regards to what was recommended above. I can replicate this issue on two separate PCs.

As a workaround, I isolated the data I needed, exported it to a geodatabase, reimported it and made my maps.

Any suggestions?

Re: ArcGIS Pro freezes/crashes when adding a legend

Robert_LeClair — Fri, 11 Aug 2023 20:52:36 GMT

If you're the owner of the hosted feature layer, I'd recommend deleting it and republishing it to the online portal in which it resides. What is the result?