topic Re: Pro maps won't load when using docking station in ArcGIS Pro Questions

Pro maps won't load when using docking station

BenBaker1 — Tue, 16 Jul 2019 19:40:42 GMT

Has anyone else had an issue with map tabs in ArcGIS Pro not loading when running a laptop through a docking station? Pro works fine when using the laptop alone, or running a monitor directly from the display port, but when I try to run two external monitors through the docking station, I never get past "Loading Map..."

I'm using a DisplayLink plugable USB 3.0 Docking Station and have verified the latest driver is installed.

Re: Pro maps won't load when using docking station

ThomasColson — Wed, 17 Jul 2019 11:43:39 GMT

Let me guess, you're using a Dell Laptop.......

Re: Pro maps won't load when using docking station

BenBaker1 — Wed, 17 Jul 2019 12:04:04 GMT

That is correct.

Re: Pro maps won't load when using docking station

ThomasColson — Wed, 17 Jul 2019 12:40:25 GMT

Unfortunately, Dell laptops (recently, last 2 years) switched the docking station hardware on their laptops and docks, which effectively rendered them non-working (Thunderbolt).

Re: Pro maps won't load when using docking station

BenBaker1 — Wed, 17 Jul 2019 13:10:33 GMT

Interesting. It worked until a few weeks ago, though.Have you found that to be true with other docking stations as well? I'm not using a Dell (Thunderbolt) dock.

Re: Pro maps won't load when using docking station

MichaelVolz — Wed, 17 Jul 2019 13:17:56 GMT

Did you upgrade Pro between the time Pro was working through your laptop docking station and now that Pro no longer works properly? If so, what version did you upgrade from and what is your current version now?

Re: Pro maps won't load when using docking station

BenBaker1 — Wed, 17 Jul 2019 13:30:19 GMT

I have upgraded to Pro 2.4. Before 2.4 came out, I was running 2.3.3. With 2.3.3 running, Pro would crash. I submitted an error report but was never contacted. Now that I have 2.4 installed, I get this:

Models or the Contents tab load fine, but anything with a map never loads. I tried some things with Tech Support, including opening a new map without a basemap in it, but that didn't work either. I am wondering if it was a Windows update and not an ESRI update.

Re: Pro maps won't load when using docking station

MichaelVolz — Wed, 17 Jul 2019 13:34:28 GMT

Do you have the ability to revert a Windows update to determine if that is the cause of your issue? Do you have any idea when the last Windows update occurred? Also do you have any control over whether a Windows update gets deployed to your computer?

Re: Pro maps won't load when using docking station

ThomasColson — Wed, 17 Jul 2019 13:40:01 GMT

We're only allowed to use Dell/Thunderbolt.

Re: Pro maps won't load when using docking station

BenBaker1 — Fri, 19 Jul 2019 14:53:25 GMT

I was going to try this, but found that my computer (I've only had 2 months) had only created 1 restore point, which was after the suspected update was installed. For now, the solution that appears to be working, is running one monitor through the computer itself, and one through the docking station. It's not ideal, but it allows me to run Pro and 2 screens without any issues.

Re: Pro maps won't load when using docking station

LifeAndLatitude — Mon, 19 Aug 2019 19:14:49 GMT

Did you find a solution to the docking station issue? I did a Windows update this morning and now my ArcGIS Pro documents won't open if my Dell laptop is plugged into the DisplayLink USB docking station. It was working before this update.

Re: Pro maps won't load when using docking station

BenBaker1 — Thu, 22 Aug 2019 12:56:20 GMT

See post above. I had to plug one screen directly into the computer. It's been working ever since. I'll try to go back to both plugged into the docking station after the next round of updates.

Re: Pro maps won't load when using docking station

AlisonGallensky — Mon, 09 Sep 2019 17:18:12 GMT

I am having the same problem since I upgraded to Windows 10 Home 1903. I have am running an Dell XPS 15 9570 with a DisplayLink plugable USB 3.0 Docking Station. The workaround I am using is to disable one of the Display Adapters after I start up the computer and before I start ArcGIS Pro. Then I re-enable it after shutting down ArcGIS Pro. Otherwise my dual screen setup works weird after I restart the computer.