topic Re: 10.7.1 WebTool publishing error in ArcGIS Pro Questions

10.7.1 WebTool publishing error

MinShin — Thu, 25 Jul 2019 05:43:38 GMT

Hi,

Our clients server has been upgraded to 10.7.1 and since then, WebTools are not functioning properly.

When I tried to publish new tools, it failed. After doing some research, we found this thread, https://community.esri.com/thread/236649-map-service-fails-to-publish-in-pro-24 and get PublishingToolsEx working and managed to publish tools.

However, those WebTools cannot be started. If I try to run it from Server Manger, it will get com.esri.arcgis.discovery.servicelib.AGSException.

Even bare minimum sample code from Esri documentation fails.

Is there anyone who can help us?

Regards,

Min

Re: 10.7.1 WebTool publishing error

AyyazMahmood-Paracha — Fri, 12 Jun 2020 22:26:09 GMT

Hello Min,

Were you able to resolve this issue.

Thanks and have a great weekend

Ayyaz

Re: 10.7.1 WebTool publishing error

MinShin — Mon, 15 Jun 2020 04:09:03 GMT

Hi Ayyaz,

We weren't able to resolve the issue and ended up downgrading the server to 10.7.

Regards,
Min

Re: 10.7.1 WebTool publishing error

mdonnelly — Mon, 15 Jun 2020 04:36:24 GMT

Hi Min,

Have you tried using something like procmon on the WebTools SOC process?

You might be able to learn something about what it is trying to do when it fails. I recently had an issue where the SpatialAnalysisTools service did not start on a Linux deployment. By using a Linux equivalent of procmon we looked at the SOC process and found that it was trying to connect to ArcGIS Online but was failing because, while the connection could be made to ArcGIS Online, network configuration prevented getting a response, hence the service start up timed out.

Re: 10.7.1 WebTool publishing error

MinShin — Mon, 15 Jun 2020 04:42:04 GMT

Hi Mark,

No, I haven't try that. We shall try this on our next attampt to upgrade when that happens.

Thanks!

Re: 10.7.1 WebTool publishing error

AyyazMahmood-Paracha — Mon, 15 Jun 2020 07:17:33 GMT

Hi Min and Mark,

Thanks for your replies and help. I appreciate your help. I am also stuck in the same problem on Centos 7.

Mark Donnelly‌, I have one question, which tool / command you exactly used to analyse your SOC process in Linux.

Thanks again and I really appreciate your help,

Have a great day,

Thanks!

Re: 10.7.1 WebTool publishing error

mdonnelly — Mon, 15 Jun 2020 07:23:58 GMT

Hello Ayyaz,

I wrote a blog about this just because it was an interesting case:

https://community.esri.com/people/MDonnellyesriaustralia-com-au-esridist/blog/2020/05/28/spatialanalysistools-not-starting

Look through the SOC processes for the service you are interested and grab its process id then feed it into lsof -p <process id>.

Mark

Re: 10.7.1 WebTool publishing error

AyyazMahmood-Paracha — Mon, 15 Jun 2020 07:26:42 GMT

Thanks Mark Donnelly‌ for your help.

I really appreciate your help.

I shall keep you guys posted

Ayyaz

Re: 10.7.1 WebTool publishing error

AyyazMahmood-Paracha — Wed, 17 Jun 2020 06:47:41 GMT

Hi Mark Donnelly‌ and Min Shin‌,

As promised, I am coming back to you.

I did some testing, finally the problem is resolved "temporarily". Our deployment was 10.7.1 on CentOS 7.4.

While using the method mentioned by Mark, I verifed and effectively there is one query which goes to arcgisonline while using alias amazon.

Our deployment is disconnected environment. So that HTTP query is not authorized.

Well I check my resolv.conf, I check that local DNS was configured

nameserver XXX.XXX.XXX.XX

I commented the line and gave a fake value

nameserver 127.0.0.1 (knowngly that there is no DNS service on the localhost).

By modifying this value, the HTTP query towards Amazon disappaered and services (PubslishingToolsEx, CachingToolsEx, etc. ) started correctly.

For the time being, we decided to not to use DNS but hosts file to resolve addresses.

Hope this might can help. Thanks Mark again for your help.

Have a great day guys

Ayyaz

Re: 10.7.1 WebTool publishing error

farzad2004 — Wed, 26 Jan 2022 15:29:01 GMT

Many thanks dear Ayyaz and Mark. We had this issue and spend 1 week on it with checking almost everything with no success. Finally I came across this post and the root cause of our issue was the same. Words cannot convey my gratitude for finally resolving this annoying issue 🙂

Re: 10.7.1 WebTool publishing error

SianDoherty1 — Mon, 29 Aug 2022 04:44:46 GMT

Hi Everyone,

I realise this is an old thread and I do apologise for that but is there a new link for the blog post. We too are running 10.7.1 and i can't get the WebTool I just published to start successfully. I tried from the Administrator directory and it starts, but stops straight away. Starting from server manager results in the same message as the OP. I tried accessing the blog post that @mdonnelly mentioned but it looks like it has been archived or hidden.

The ironic thing is I managed to publish a web tool to the same server (our test server) last week without issues. It didn't startup straight away but once I realised that was the issue and I started it, it worked the way it was supposed to. This one does not for some reason.

Thanks in advance for any assistance.