topic Re: ArcGIS Pro and Mobile Map Package : "the workspace is not connected" in ArcGIS Pro Questions

ArcGIS Pro and Mobile Map Package : "the workspace is not connected"

FredCoud — Tue, 14 Aug 2018 09:33:40 GMT

Hi.

I am currently trying to process mobile map packages with ArcGIS Pro (2.1.2) and the geoprocessing tool "createMobileMapPackage". The data source is a geodatabase (.gdb).

I made some tests on my computer (operating system Windows 10 professional) and it works well. But these were tests and I now need it to work with the operating system Windows Server 2008 R2 Entreprise, a remote desktop without internet connection.

Except this time, it does not work. The files and folder structure are the same, so I am making the exact same test as before but with the remote desktop this time. I get the error : "the workspace is not connected". At first, I thought it was due to internet connection. So I tried the tool Fiddler, to check that, and it seems that no internet connection is required. This was also confirmed by the ESRI support team, who had no explanation to this issue. Here is some shot of ArcGIS Pro result window:

I tried some other tools :

- createVectorTilePackage : the same error occurs.

- the Clip tool : works perfectly fine.

Could this problem come from the remote desktop environment or parameters ? I think it is strange that some tools work just fine and others not... I am inclined to think this may come from the internet connection after all.

Re: ArcGIS Pro and Mobile Map Package : "the workspace is not connected"

KoryKramer — Tue, 14 Aug 2018 15:32:50 GMT

Fred Couderette‌ you mention that you were working with Esri support. Do you still have a case open?

"This was also confirmed by the ESRI support team, who had no explanation to this issue."

As the issue is not resolved, I'm assuming support is still working on this with you. Do they reproduce the same error when working on Windows Server 2008 R2? Are you able to upgrade ArcGIS Pro to 2.2.1 and try the workflow?

Re: ArcGIS Pro and Mobile Map Package : "the workspace is not connected"

MarkBockenhauer — Tue, 14 Aug 2018 17:24:53 GMT

I remote desktop-ed to a Server 2008 machine and created a mobile map package with ArcGIS Pro 2.1 My map has one simply polygon feature class. Doesn't appear to be an easy repro case.

Fred - if you try a map with a single simple feature, does the error occur?

Re: ArcGIS Pro and Mobile Map Package : "the workspace is not connected"

FredCoud — Thu, 16 Aug 2018 07:31:12 GMT

First, thank you for your answers.

- Krory Kramer : the case with ESRI was closed, they said it was probably related to the remote desktop configuration... I wrote again after testing the internet connection with Fiddler, last week, but they have not replied yet. Not sure they will, since the first case is classified without an answer. I cannot upgrade my Pro version yet (should be done next week though).

But I did notice something about the version I work with : when on my computer, I use the 2.1.3 version, and on the remote desktop, I have the 2.1.2 version... could it be related ? Some error fixing between the two versions ? I consulted a web page on that subject (Notes de version d'ArcGIS Pro 2.1—ArcGIS Pro | ArcGIS Desktop) and I did not find anything about mobile map packages tool changes.

- Mark Bockenhauer : on my computer, the process works fine with my project. Since it did not work on the remote desktop, i did try to launch the process with only some polygon. That does not change anything, I still get the same error.

Re: ArcGIS Pro and Mobile Map Package : "the workspace is not connected"

ThomasColson — Thu, 16 Aug 2018 11:36:03 GMT

There is clearly something going on with your Win SVR 2008 config that is breaking this. Since it works on your local workstation...

The devil is in the details here, what is different between the two? How are you logging onto the remote machine? Same account? Admin account? If same account, does that account have full control access to the output folder? I'm pretty sure your issue is permissions related. What are the chances you can upgrade past SVR 2008?

Re: ArcGIS Pro and Mobile Map Package : "the workspace is not connected"

FredCoud — Thu, 16 Aug 2018 13:41:41 GMT

On my computer, I have an admin account, but not on the remote desktop (I don't even know who could be admin on that...for now).

So if I were to summarize the previous posts, the main leads are :

- the ArcGIS Pro version which sould be upgraded to 2.1.3;

- the Windows server version;

- my account permissions, for I may not have the rights to access/use the mandatory ArcPy files to create a MMPK file.

I won't be there next week, but one of my colleagues is supposed to upgrade ArcGIS Pro on every computer, so this wil be tested eventually.

Regarding upgrade past SVR 2008, honestly, I don't know. I would say there is very little chance... I'll check that with the right person when she comes back to office.

I will let you know when I have more information/failures

Thanks again for the help !

Re: ArcGIS Pro and Mobile Map Package : "the workspace is not connected"

ThomasColson — Thu, 16 Aug 2018 13:47:52 GMT

You shouldn't need admin rights on a remote machine to export a map package, so that's where investigation of permissions might be the solution here. Can someone else login to that machine and they get the same error?

Re: ArcGIS Pro and Mobile Map Package : "the workspace is not connected"

KoryKramer — Thu, 16 Aug 2018 13:51:43 GMT

For your first point about upgrading to 2.1.3, is there a reason you aren't upgrading to the current version which is 2.2.1? That would be recommended.

Re: ArcGIS Pro and Mobile Map Package : "the workspace is not connected"

FredCoud — Thu, 16 Aug 2018 14:16:45 GMT

I'll check that

Re: ArcGIS Pro and Mobile Map Package : "the workspace is not connected"

FredCoud — Thu, 16 Aug 2018 14:18:34 GMT

No, there's not.

It is supposed to be done on every computer next week, so indeed, it would be better to upgrade the remote desktop directly to 2.1.3 at the same time.

Re: ArcGIS Pro and Mobile Map Package : "the workspace is not connected"

KoryKramer — Thu, 16 Aug 2018 14:21:11 GMT

2.2.1

What's new in ArcGIS Pro 2.2—ArcGIS Pro | ArcGIS Desktop

Release notes for ArcGIS Pro 2.2—ArcGIS Pro | ArcGIS Desktop

Re: ArcGIS Pro and Mobile Map Package : "the workspace is not connected"

FredCoud — Thu, 16 Aug 2018 14:38:48 GMT

About the release notes, there is issue that is fixed "Release notes for ArcGIS Pro 2.2—ArcGIS Pro | ArcGIS Desktop" : "Error 999999 occurs with feature class input to the Create Scene Layer Package tool" and which is also an "Error 999999".

The name of the geoprocessing is very similar to the "Create Mobile Map Package" processing.

I tried to launch it just out of curiosity, and it works fine with both environments.Just to let you know.

Re: ArcGIS Pro and Mobile Map Package : "the workspace is not connected"

FredCoud — Mon, 27 Aug 2018 08:52:54 GMT

Hi everyone,

Here are the news : ArcGIS Pro was upgraded successfully to 2.1.3, on the remote desktop. The error is still the same, "The workspace is not connected". My colleague logged in to the same machine and he gets the exact same error when running the exact same process with ArcGIS Pro.

I have not received any news from the ESRI support team yet (I wrote to them two weeks ago)...

Re: ArcGIS Pro and Mobile Map Package : "the workspace is not connected"

KoryKramer — Mon, 27 Aug 2018 12:54:15 GMT

Hi Fred,

Do you have a case number from technical support? Was the case logged with Esri in the United States or with a distributor?

Earlier in the thread you said that you had a case that was closed, but now you're waiting to hear back. It would be really important for us to have a case number.

When you look in the output location for the mmpk, is anything created in there? How does the output compare to the computer that worked? What if you try to just create a new file gdb in that output location? Are you able to (write permissions?)

Thank you.

Re: ArcGIS Pro and Mobile Map Package : "the workspace is not connected"

FredCoud — Tue, 28 Aug 2018 10:22:30 GMT

At the end, we installed ArcGIS Pro again, but on the C: drive this time (and not the 😧 drive, as it was before).

Now everything works just fine...

Thanks for your help !

Re: ArcGIS Pro and Mobile Map Package : "the workspace is not connected"

ThomasColson — Tue, 28 Aug 2018 11:49:07 GMT

That is fascinating! Is there a known and documented limitation that Pro can only be installed on "C:"? Not that we do that as a practice, but I can see where someone in our shop is going to try D, F, or even Z drive for install directory.

Re: ArcGIS Pro and Mobile Map Package : "the workspace is not connected"

DanPatterson_Retired — Tue, 28 Aug 2018 12:05:15 GMT

In a multiuser environment that is true because the 'Users...' folder is on C. A single user can be installed anywhere on the C (as I have done), but I don't know about other drives

Re: ArcGIS Pro and Mobile Map Package : "the workspace is not connected"

KoryKramer — Tue, 28 Aug 2018 12:54:22 GMT

I'm glad you've got things running, Fred. Did you have Pro installed directly on 😧 or was there a folder/path in which it was installed?

Download and install—ArcGIS Pro | ArcGIS Desktop

Please let me know so that we can take a look at this behavior and determine if there is something that might be improved.

Cheers

Re: ArcGIS Pro and Mobile Map Package : "the workspace is not connected"

DanPatterson_Retired — Tue, 28 Aug 2018 13:43:04 GMT

good point... I installed mine in C:\ArcGISPro

so my path to the conda environment is

C:\ArcGISPro\bin\Python\envs\arcgispro-py3

instead of

C:\Program Files\ArcGIS\Pro\bin\Python\envs\arcgispro-py3

Re: ArcGIS Pro and Mobile Map Package : "the workspace is not connected"

AmarDjaouti — Tue, 28 Aug 2018 14:54:30 GMT

Hi everybody,

I'm working with Fred on the production of mmpk file.

If I remember correctly (We've deleted Pro on D:\ in order to install it again on C:\), ArcGIS Pro was installed directly on D:\.

So our path to the conda environment was :

D:\ArcGISPro\bin\Python\envs\arcgispro-py3

instead of :

C:\Program Files\ArcGIS\Pro\bin\Python\envs\arcgispro-py3

as it is now.

To asnswer the others questions ("When you look in the output location for the mmpk, is anything created in there? How does the output compare to the computer that worked? What if you try to just create a new file gdb in that output location? Are you able to (write permissions?") :

- The output folder was empty. Nothing was created.

- We were able to create a file gdb or anything else in that folder so I guess it wasn't a matter of write permission. At least in this folder.

Cheers