topic Re: ArcGIS Pro Hanging in ArcGIS Pro Questions

ArcGIS Pro Hanging

JadeFreeman — Tue, 11 Sep 2018 17:14:03 GMT

Trying to start using the latest version of ArcGIS Pro on windows 10. However, the application hangs constantly and must be killed from Task Manager. Event log shows this error:

Log Name: Application
Source: Application Hang
Date: 9/11/2018 1:05:44 PM
Event ID: 1002
Task Category: (101)
Level: Error
Keywords: Classic
User: N/A
Computer: ITS-BV81DP2.campusad.msu.edu
Description:
The program ArcGISPro.exe version 2.2.1.12813 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 4ea0
Start Time: 01d449ef5f1910ff
Termination Time: 4294967295
Application Path: C:\Program Files\ArcGIS\Pro\bin\ArcGISPro.exe
Report Id: 95b125f5-9697-49b7-b8e7-e351b257dd77
Faulting package full name:
Faulting package-relative application ID:

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Hang" />
<EventID Qualifiers="0">1002</EventID>
<Level>2</Level>
<Task>101</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2018-09-11T17:05:44.620293400Z" />
<EventRecordID>95415</EventRecordID>
<Channel>Application</Channel>
<Computer>ITS-BV81DP2.campusad.msu.edu</Computer>
<Security />
</System>
<EventData>
<Data>ArcGISPro.exe</Data>
<Data>2.2.1.12813</Data>
<Data>4ea0</Data>
<Data>01d449ef5f1910ff</Data>
<Data>4294967295</Data>
<Data>C:\Program Files\ArcGIS\Pro\bin\ArcGISPro.exe</Data>
<Data>95b125f5-9697-49b7-b8e7-e351b257dd77</Data>
<Data>
</Data>
<Data>
</Data>
<Binary>430072006F00730073002D00700072006F006300650073007300000054006F00700020006C006500760065006C002000770069006E0064006F0077002000690073002000690064006C00650000000000</Binary>
</EventData>
</Event>

Has anyone else experienced this issue and have a resolution? Pro is pretty much useless at this point.

Re: ArcGIS Pro Hanging

George_Thompson — Tue, 11 Sep 2018 17:21:16 GMT

Can anyone else log into the machine and launch Pro with no issues?

Has it worked in the past? If so, what has changed (if known)?

Can you run the tool here: Can You Run It? and post the results.

Re: ArcGIS Pro Hanging

TonyHowze — Wed, 12 Sep 2018 17:55:27 GMT

I'm having these issues constantly on random operations from opening/closing a layout or map, opening legend properties, etc. Frustrated!!!

Re: ArcGIS Pro Hanging

TonyHowze — Wed, 12 Sep 2018 17:56:29 GMT

PS. I've updated to 2.2.2. And before it is asked I have more than enough power to run the software, and I have updated my graphics card last week.

Re: ArcGIS Pro Hanging

MichaelVolz — Wed, 12 Sep 2018 18:01:10 GMT

Are you creating your aprx file brand new or are you importing an mxd into the aprx so as not to have to duplicate work that has already been done in ArcMap?

Re: ArcGIS Pro Hanging

TonyHowze — Wed, 12 Sep 2018 18:03:28 GMT

I have a template that has a series of layouts created. I believe it was started by importing mxds.

Re: ArcGIS Pro Hanging

MichaelVolz — Wed, 12 Sep 2018 18:08:34 GMT

Do you see this same hanging behavior if you do not import mxds into the aprx? This would just be a test to rule out the importation of data and features from ArcMap as the problem. Sometimes starting fresh without all the baggage from an old system prevents these types of issues.

Re: ArcGIS Pro Hanging

KoryKramer — Mon, 24 Sep 2018 20:45:55 GMT

Jade, is ArcGIS Pro still not working? Have you tried opening a case with technical support to troubleshoot the issue? It seems like that might be a more productive route to look into this.

Re: ArcGIS Pro Hanging

AllysonSchwulst — Wed, 21 Feb 2024 17:52:39 GMT

Did you ever find a solution to this? I have been having the same problem for the past 7 months. I have done multiple cases with an ESRI tech and no solution yet. This started happening ever since I started using a SQL database. I am on version 3.1.4.

Re: ArcGIS Pro Hanging

MaryMontemor — Fri, 11 Apr 2025 05:35:34 GMT

I am also having this problem 😞 How to solve this?