topic Re: Features disappear when panning and zooming - display bug? in ArcGIS Pro Questions

Features disappear when panning and zooming - display bug?

AaronManuel — Wed, 06 Jul 2016 18:40:17 GMT

I'm trying to setup an arcgis pro project for water infrastructure and I'm running into some kind of display issue that is making the map unusable for me at this point. The issue is that when I am panning and/or zooming on the map, features will randomly disappear. It happens to points as well as line features though its most noticeable on line features where it will look something like this:

here all my water lines are not actually drawing even though the labels are correct.

So I scroll in slightly with the mouse wheel, and the lines pop in:

I have adjusted the settings on every display option possible, turned all scale range settings off, I updated my video card drivers, and tried having only a single layer in the map when I'm testing- still the problem remains. The only thing that seems to "work" is changing the symbology from unique values to single symbol, but this isn't really a viable solution as I need to be able to symbolize by field values.

Has anyone else encountered this issue and found a solution? Thanks.

Re: Features disappear when panning and zooming - display bug?

JeremyWright — Thu, 07 Jul 2016 19:15:12 GMT

clear your display cache to see if it's a caching error. You can do this by pressing CTRL-F5 with the map view focused, OR from the option in PROJECT->options->Display Options.

Re: Features disappear when panning and zooming - display bug?

AaronManuel — Fri, 08 Jul 2016 14:17:56 GMT

Jeremy, thanks for the tip. Clearing the cache does seem to solve the display issue temporarily, but as soon as I pan away it comes back.

Here you can see that a main just cuts off and a meter does not display:

Re: Features disappear when panning and zooming - display bug?

JeremyWright — Fri, 08 Jul 2016 23:38:22 GMT

Aaron,

Please package up your map (Share tab ->Map package) and send it in to tech support so we can take a look.

Regards,

JEremy W.

Re: Features disappear when panning and zooming - display bug?

JeremyWright — Fri, 08 Jul 2016 23:38:59 GMT

also - are you using the latest release? ArcGIS Pro 1.3 was just released.

Re: Features disappear when panning and zooming - display bug?

AaronManuel — Mon, 11 Jul 2016 14:32:44 GMT

yeah I'm using 1.3

Re: Features disappear when panning and zooming - display bug?

CattyannCampbell — Tue, 12 Jul 2016 19:02:23 GMT

What do you have interns of graphics card and driver? Are you using integrated of dedicated graphics?

Re: Features disappear when panning and zooming - display bug?

JeremyWright — Thu, 14 Jul 2016 19:48:02 GMT

OK please package up your map and send it in to Tech Support so we can take a look.

Re: Features disappear when panning and zooming - display bug?

AaronManuel — Mon, 18 Jul 2016 14:56:51 GMT

I'm using an amd w5000 firepro card. I updated my drivers to the latest one.

Re: Features disappear when panning and zooming - display bug?

CattyannCampbell — Mon, 18 Jul 2016 19:58:47 GMT

Odd

I've seen this type of behavior on ArcGIS Server before while using ArcSDE as source.

You have tried all of these?

http://pro.arcgis.com/en/pro-app/help/mapping/map-authoring/display-options.htm#LI_4E39F7BF08EC43BBB696E49279642807

Also it's probably having a hard time with those fancy text you got there try simpler ones and see what happens.

Cattyann Campbell

GIS Administrator

Tompkins County ITS

128 E. Buffalo Street

Ithaca, NY 14850-4207

607-274-5418

http://www.tompkinscountyny.gov/gis

<http://www.tompkinscountyny.gov/gis>"The application of GIS is limited only by the imagination of those who use it."-Jack Dangermond, ESRI

Re: Features disappear when panning and zooming - display bug?

MichelleDuncan2 — Tue, 04 Apr 2017 19:01:35 GMT

I'm having a similar problem using 1.4.1. I first tried to import an .mxd and thought it was bringing over some display limits that were in the old map but when I bring in a new layer in a completely new map the gas service lines disappear when zoomed in beyond a certain extent. I have them drawn as a single symbol and I've turned every display that I know of to display at all levels. I'm not sure what to do. Any updates to this?

Thanks,

Michelle

Re: Features disappear when panning and zooming - display bug?

JeremyWright — Tue, 04 Apr 2017 19:04:42 GMT

please package up your repro and send it in to Esri Support

Re: Features disappear when panning and zooming - display bug?

MichelleDuncan2 — Tue, 04 Apr 2017 23:10:13 GMT

I packaged it and tested out the .mpkx by importing it into a new Arc Pro map and it draws at all extents. When I try to add the layer again straight from our geodatabase it still won't draw beyond a certain extent. Just a heads up before I send it.

Michelle

Re: Features disappear when panning and zooming - display bug?

JeremyWright — Tue, 04 Apr 2017 23:13:45 GMT

OK. Packaging it puts it into another GDB.

So...sounds like you'll need to call support directly to try and figure out why it's not drawing direct from your GDB.

Re: Features disappear when panning and zooming - display bug?

MichelleDuncan2 — Wed, 05 Apr 2017 16:07:18 GMT

The layers in this dataset have m/z values. Wondering if this could be the problem? I'll contact support but just wanted to give that bit of info.