topic ArcGIS Pro prerelease 1.0 doesn't start anymore. in ArcGIS Pro Questions

ArcGIS Pro prerelease 1.0 doesn't start anymore.

MarcLEMAIRE — Fri, 16 Jan 2015 14:47:39 GMT

Hello,

I can't launch ArcGIS Pro anymorre. It sends me this message "This version of ArcGIS Pro has expired. You must install a newer version in order to use the software. Thank you for participating in the ArcGIS Pro Beta Program".

I have one button OK. If I click, the message disappear and Pro isn't launched at all.

Unlike what's written in the message, I have no beta version , I have the Prerelease 1.0 version. This is the latest version provided on MyEsri.

I've checked on ArcGIS Online. i've still got a licence for advanced level, with 6 extensions.

I never received any message asking me to update my ArcGIS Pro.

Everything worked fine until yesterday.

Can you help me?

Thanks a lot,

Marc

Re: ArcGIS Pro prerelease 1.0 doesn't start anymore.

AsrujitSengupta — Fri, 16 Jan 2015 15:49:13 GMT

The latest is ArcGIS Pro Prerelease 1 Update 2. I guess you need that. I faced some problems as well while trying to use ArcGIS Pro Prerelease 1 some days back, but was not getting that same error. Upgrading to Update 2 resolved it for me.

Re: ArcGIS Pro prerelease 1.0 doesn't start anymore.

JoshuaBixby — Fri, 16 Jan 2015 15:56:58 GMT

If Esri is only posting ArcGIS Pro Prerelease (no updates) in MyEsri, and users need to update through ArcGIS Pro, how do you recommend he upgrades if he can't launch ArcGIS Pro?

Re: ArcGIS Pro prerelease 1.0 doesn't start anymore.

MarcLEMAIRE — Fri, 16 Jan 2015 16:04:19 GMT

I know Update 2 is the latest one. I would like to make an upgadre but I can't ask ArcGIS Pro to upgrade!

After the message window, ArcGIS Pro is automatically stopped. So I have no access the parameters/options.

I tried to uninstall and reinstall, but it's still the same. The downloaded version from MyEsri is the Prerelease 1.0.

I'm stuck with this version. And therefore I can't launch the application. and therefore, I can't make an upgadre.

Re: ArcGIS Pro prerelease 1.0 doesn't start anymore.

Department_of_Communications__ — Fri, 16 Jan 2015 16:11:59 GMT

Marc,

I'm in the same boat and cannot progress either.. I did find a way to get at least to enter username password and ser the portal address. Go to C:\Users\<your user>\AppData\Local and delete the ESRI_Licensing folder then restart the app, you hould get the login screen ... but once you authenticate it still says ....Thanks for particiating in the ArcGIS Pro Beta Program.

There must be a registry setting left over from the beta install... I have logged a support call so if I hear anything I'll pass it on..

Re: ArcGIS Pro prerelease 1.0 doesn't start anymore.

LonSharp — Fri, 16 Jan 2015 16:37:45 GMT

Anyone from ESRI paying attention to this?

I'm in the same boat. I even went so far as to remove ArcGIS Pro, followed the "download at my esri" link on the ArcGIS Pro page to download and reinstalled.

Same thing. All they offer is an expired version that won't launch. No way to upgrade since the program won't launch, and no where to download a working version.

Re: ArcGIS Pro prerelease 1.0 doesn't start anymore.

LonSharp — Fri, 16 Jan 2015 17:38:45 GMT

One other thing to note: I went to the licensing page on our ArcGIS online account to verify that my license is in order. It is, with 2 extensions. I also clicked the "update" button on that page, and was assured that my license has been successfully updated.

What's odd is that it shows a "Last used ArcGIS Pro" date of today, Jan 16, even though I haven't used the program in over a week, and have not been able to launch it at all today.

Re: ArcGIS Pro prerelease 1.0 doesn't start anymore.

MichaelGrossman — Fri, 16 Jan 2015 17:41:15 GMT

We are working now to update My Esri with the latest version of ArcGIS Pro. We will be making ArcGIS Pro Prerelease Update 2 available. I will update this thread once the update is complete. We apologize for the inconvenience.

Michael

Re: ArcGIS Pro prerelease 1.0 doesn't start anymore.

JoshuaBixby — Fri, 16 Jan 2015 17:50:11 GMT

It is a misnomer. "Last used ArcGIS Pro" really means the last time you authenticated against the license server to try and use ArcGIS Pro. Whether ArcGIS Pro is successfully launched once the license is obtained/checked isn't what is being tracked on Esri's side.

Re: ArcGIS Pro prerelease 1.0 doesn't start anymore.

MichaelGrossman — Fri, 16 Jan 2015 21:49:51 GMT

ArcGIS Pro Prerelease Update 2 is now available for download from My Esri. If you have ArcGIS Pro Prerelease or ArcGIS Pro Prerelease Update installed on any of your machines, we recommend updating to ArcGIS Pro Prerelease Update 2.

Prerelease Update 2 has been available via Pro's Software Update mechanism since December 12, 2014, but we unfortunately chose not to make it available via My Esri. That meant that the built in timeout prevented anyone from running Pro Prerelease in order to trigger the Software Update, as each of you reported here. We apologize for this error in judgment.

We have also received feedback, from Joshua Bixby and others, that over-reliance on Pro Software Update is unacceptable. We have decided that we are committed to posting all future updates of Pro to both My Esri and the Software Update server. Thank you for your guidance on the issue and please know that we always welcome your feedback. Thank you also for the prompt notifications you posted to GeoNet this morning about the software timeout issue.

We will continue monitoring this thread. Please post if you have any further issues downloading ArcGIS Pro.

Sincerely,

Michael and the ArcGIS Pro team

Re: ArcGIS Pro prerelease 1.0 doesn't start anymore.

JoshuaBixby — Fri, 16 Jan 2015 22:13:17 GMT

Michael Grossman‌, thanks for the update and more importantly taking customer feedback to heart.

I think the idea of a built-in Software Update mechanism is a good one, just not in exclusivity to other mechanisms for updating the software. I work for an organization with thousands of GIS users scattered across the country, and there are times we prefer to deploy updates to Esri software through the same infrastructure that updates non-Esri software.

My overarching concern with the Software Update mechanism, as implemented to date, is that "updates" have been complete installs. Downloading and installing an update that is patch-like is much easier on wide-area networks at small, remote offices rather than grabbing an entire 700 MB or larger download every time an update comes out.

Thanks again, and I look forward to seeing the Software Update mechanism improve over time.

Re: ArcGIS Pro prerelease 1.0 doesn't start anymore.

Department_of_Communications__ — Mon, 19 Jan 2015 10:49:13 GMT

Hi,

Thanks for the update, which I tried but still have a problem connecting...

What I did (just in case I did something daft)

* Downloaded the 3 new updates

* Installed 3 new updates

* Ran ArcGIS Pro and I got the message below.

* I rebooted and tried again .... got the message below

* Uninstalled and removed the ESRI Licensing folder from my local profile

* Reinstalled ran ArcGIS Pro - set my licensing portal http://****.maps.arcgis.com

* Revoked my linceses on my.esri.com

* Re-assigned my licenses on myesri.com

* Logged in - but still get the message below.

Installed version numbers are Pro = 1.0.1692 , Help = 1.0.1683

Any ideas please...

Re: ArcGIS Pro prerelease 1.0 doesn't start anymore.

MichaelGrossman — Wed, 21 Jan 2015 00:01:23 GMT

Department of Communications, Energy and Natural Resources‌,

If you are running 1.0.1692, you should not be seeing the version expired message. It may be possible that you have two versions installed, Pro Prelease (1472) and Pro Prerelease Update 2 (1692). You can check for them in these two default locations: "C:\Program Files\ArcGIS Pro" (our older default) and "C:\Program Files\ArcGIS\Pro" our newer default.

If you don't locate duplicate installs and have verified that 1692 is showing this message, can you please contact technical support for them to do a deeper analysis of the problem?

Sincerely,

Michael

Re: ArcGIS Pro prerelease 1.0 doesn't start anymore.

Department_of_Communications__ — Wed, 21 Jan 2015 10:33:38 GMT

Thanks for the reply Michael,

I've checked and I definitely dont have two separate installs but still have the license authentication issue.

I have a call logged with support and will see what they come back to me with...

again thanks for thaking the time to reply

Paulg

Re: ArcGIS Pro prerelease 1.0 doesn't start anymore.

PaulGrimes — Mon, 09 Feb 2015 12:16:49 GMT

Issue was resolved by ESRI - INC

The issue was fixed by ESR-INC re-syncing my licences on AGOL.

All works perfectly now. What a product ! mind blowing, cant wait to try out all the functionality