topic Re: Server Credentials Save Issue - ArcGIS Pro 2.3.3 in ArcGIS Pro Questions

Server Credentials Save Issue - ArcGIS Pro 2.3.3

MikeSchiewe — Thu, 20 Jun 2019 21:00:55 GMT

I have an ArcGIS Pro project where I'm connected to ArcGIS Server services in my map. If I save my project and open it at a later date I get the dialog box below asking me for user name and password. This dialog comes up every time I open the project:

Yes, I have checked 'Save Username / Password'. I have set up a connection to the server in Catalog. Is this a bug, or am I missing something? Thanks in advance for any insight into this issue.

Re: Server Credentials Save Issue - ArcGIS Pro 2.3.3

KoryKramer — Thu, 20 Jun 2019 21:09:43 GMT

Yes. It looks like that is(soon to be was) a bug:

https://support.esri.com/en/bugs/nimbus/QlVHLTAwMDEyMTQ2Nw==

ArcGIS Pro 2.4 should be available either late June/early July.

Re: Server Credentials Save Issue - ArcGIS Pro 2.3.3

mewi — Thu, 12 Mar 2020 09:16:27 GMT

We have the same Problem in in Pro 2.4.2. There ist also BUG-000126431. Maybe there is a Connection between this two Bugs.

It's not solved yet.

Re: Server Credentials Save Issue - ArcGIS Pro 2.3.3

JohnBrand — Tue, 30 Jun 2020 14:12:29 GMT

This problem is not solved in Pro 2.5.0 either.

Re: Server Credentials Save Issue - ArcGIS Pro 2.3.3

Robert_LeClair — Tue, 30 Jun 2020 14:33:23 GMT

In researching the bug reports:

BUG-000121467 - "when saving and reopening a project, ArcGIS Pro prompts for a login with an empty username and password although the "Save Username/Password" option is checked from the last instance of running the app" was only reproducible in ArcGIS Pro 2.3.0, 2.3.1, and 2.3.2 but not in ArcGIS Pro 2.4.

BUG-000126431 - "the option to save username and password in the connection file is ignored for the Open Geospatial Consortium (OGC) services in ArcGIS Pro." According to this GeoNet thread, it seems to be fixed at 2.5.0 and tested at 2.5.1.

Re: Server Credentials Save Issue - ArcGIS Pro 2.3.3

TanyaOwens — Wed, 08 Jul 2020 18:01:36 GMT

I am using Pro 2.5.2 and having the same issue - is there any update on this?

Re: Server Credentials Save Issue - ArcGIS Pro 2.3.3

Robert_LeClair — Thu, 09 Jul 2020 14:46:04 GMT

Not to my knowledge. ArcGIS Pro 2.6 should drop in the next month or so - so would be good to test at the new release.

Re: Server Credentials Save Issue - ArcGIS Pro 2.3.3

MikeSchiewe — Mon, 20 Jul 2020 18:01:32 GMT

I'm using 2.5.1 and my connection is saved as expected.

Re: Server Credentials Save Issue - ArcGIS Pro 2.3.3

TatianaTenEI — Tue, 09 Nov 2021 17:03:26 GMT

Hi,

We are still experiencing this issue in Pro 2.8.3.

Any suggestions?

Thanks,

Re: Server Credentials Save Issue - ArcGIS Pro 2.3.3

ChelseaRozek — Wed, 01 Dec 2021 20:21:47 GMT

One of my users is seeing this issue in 2.9.0.

Re: Server Credentials Save Issue - ArcGIS Pro 2.3.3

MichaelMorgan4 — Fri, 07 Jan 2022 18:24:46 GMT

It appears as though this problem is persisting through a long series of Arc Pro versions, starting at least with 2.3.3 in 2019. I am now experiencing this problem with an imagery service in Arc Pro 2.9.0. Might there be a problem saving these credentials other than with just the Arc Pro software? Some possibilities:

whether signed into a portal (either Arc Online or Arc Portal)?
whether saving credential to Windows Credential Manager or connection file. I just tested this and then found the site, username, and dotted password in the Windows Credential Manager, so at least this does appear to be saved and working as advertised.
whether your chosen server connection will allow this kind of login.

I also noticed that there does not seem to be an option to not save credentials if you want to be super secret about it; there is only "save to WCM" or "save to connection".

Re: Server Credentials Save Issue - ArcGIS Pro 2.3.3

Anonymous User — Mon, 13 Jun 2022 06:05:02 GMT

Hello, the problem still exists in version 2.9.3.
An ArcGIS Server was correctly integrated and is also automatically connected with the stored connection parameters when the project is restarted, but the inserted layers from the server connection in the "TOC" expect a new entry of the connection parameters.

Is there a workaround here or is it simply a bug that does not want to/must not/can not be fixed?

Re: Server Credentials Save Issue - ArcGIS Pro 2.3.3

MatthewCriel — Wed, 16 Nov 2022 16:05:59 GMT

same credential window pops up when posting/reconcile of branch version.

Post still worked without filling in the credentials.

Running ArcPro 3.0.0

Re: Server Credentials Save Issue - ArcGIS Pro 2.3.3

Robert_LeClair — Wed, 16 Nov 2022 16:26:03 GMT

There is one related BUGs that may be the cause of this:

BUG-000126705 - When making a server connection, saved credentials in ArcGIS Pro are not utilized when accessing non-public service and users are prompted for credentials. (Fixed at ArcGIS Pro 3.1)

Not sure of the ArcGIS Pro 3.1 release data but I suspect sometime Q1/Q2 of 2023.

Re: Server Credentials Save Issue - ArcGIS Pro 2.3.3

KevinMayall — Tue, 07 Mar 2023 22:06:56 GMT

Unfortunately, seeing this in Pro 3.1. I am connected to ArcGIS Online in a Pro Project. The two AGOL layers I'm using were operating happily, and at some point Pro asked for this authentication. I am connected to AGOL and can see my content. The two layers seem fine in AGOL in my web browser. Pro just will not connect to them and refused the username and password that are correct.

Other layers in the same AGOL account can be added to the Project map without issue.

Re: Server Credentials Save Issue - ArcGIS Pro 2.3.3

mjdmorgan — Tue, 07 Mar 2023 22:20:58 GMT

This problem might actually be solved by looking directly at Windows Credential Manager for duplicated URLs. I recently upgraded to Arc Pro 3.1, and then my projects kept asking for credentials to an imagery service. This problem seems to be done after I opened WCM (Start button, search for "credential") and removed all but one entry for the same server (in this case, http: // hxgncontent.com). I believe I kept the longest line with the most parameters.

Re: Server Credentials Save Issue - ArcGIS Pro 2.3.3

KevinMayall — Tue, 07 Mar 2023 22:34:08 GMT

Thanks for this suggestion. I did not see an entry in Windows Credential Manager using these particular credentials. However, I did solve the problem by clearing ArcGIS Pro's display cache in the application options.

Re: Server Credentials Save Issue - ArcGIS Pro 2.3.3

ClintBoaz1 — Wed, 20 Sep 2023 15:39:42 GMT

I am still having this issue in 3.1.3. I see my credentials saved in Windows Credential Manager. I tried clearing ArcGIS Pro's display cache however for me this got rid of the credentials popup but the streaming layer does not display...

Re: Server Credentials Save Issue - ArcGIS Pro 2.3.3

konsta_kuorikoski — Mon, 16 Jun 2025 11:46:30 GMT

Issue seems to be with Windows Credential Management. I just had this issue with 3.3.2, after moving to new PC. The old PC didn't have same issue on any version (3.1.4 to 3.4). Solution seems to be removing the entry from Windows side and just saving credentials to file. Not optimal but fine. The service worked even if popup was dismissed, so credentials were read from file anyway.

Re: Server Credentials Save Issue - ArcGIS Pro 2.3.3

משהגוטמן — Fri, 27 Jun 2025 11:49:46 GMT

I am now working with 3.5.2 and the problem appeared in a computer after it was updated to windows 11.
The ahutentification window appeared when using online layers, but also when trying to add a new map to the project. Because no credentials were accepted - we just could not work.

Clearing the catch, as suggested above, did the trick, so I did not have to follow other steps. Though, I did notice the options --> Index holds some sort of storing credentials which might be part of the problem.