topic Re: ArcGIS Pro 2.6.2 hanging when saving project and when performing other actions in ArcGIS Pro Questions

ArcGIS Pro 2.6.2 hanging when saving project and when performing other actions

BarbaraSchneider2 — Tue, 03 Nov 2020 15:27:50 GMT

I have just migrated from ArcGIS Pro 2.5 to ArcGIS Pro 2.6.2. The program freezes when I try to:

- save the project

- add a map frame to the layout

- add a new map to the project

- and more

I have checked the following post:

ArcGIS Pro Projects Hanging

I reinstalled ArcGIS Pro and ran the System File Checker, but this didn't help.

I have also checked the following post:

ArcGIS Pro freezes when I add a map, or open a project that has a map already

I cleared the display cache and this didn't help either. I then ran the diagnostic tool ArcMon. It indicates that the system freezes at ArcGIS.Desktop.Mapping.MappingModule.GetMapsDisplayUnits when the project is saved.

Any help is appreciated!

Re: ArcGIS Pro 2.6.2 hanging when saving project and when performing other actions

DanPatterson — Tue, 03 Nov 2020 17:12:20 GMT

perhaps more important... does it do this with just one project? or all projects?

Re: ArcGIS Pro 2.6.2 hanging when saving project and when performing other actions

BarbaraSchneider2 — Wed, 04 Nov 2020 08:58:16 GMT

This happens with every project. For example, I just created a new project, added a empty map (without basemap) and added a new folder connection. Then I tried to save ---> ArcGIS Pro freezes.

Re: ArcGIS Pro 2.6.2 hanging when saving project and when performing other actions

DanPatterson — Wed, 04 Nov 2020 11:17:20 GMT

You will probably need to call tech support if you have done all the things in your original post. You must have something floating around that wasn't cleaned up before you did a reinstall (eg registry entries, other applications tied to Pro etc)

Re: ArcGIS Pro 2.6.2 hanging when saving project and when performing other actions

BarbaraSchneider2 — Wed, 04 Nov 2020 14:58:30 GMT

Hello Dan,

thanks for your reply. Your answer inspired me to log on as administrator to my computer and try to work in ArcGIS Pro. It worked! I then compared the following folders of the administrator and of my account and cleaned up everything that was not there in the administrator folders:

C:\Users\schneidb\Documents\ArcGIS
C:\Users\schneidb\AppData\Local\ESRI\ArcGISPro
C:\Users\schneidb\AppData\Roaming\ESRI

Now, when I log in to my computer with my account, ArcGIS Pro works again!

Re: ArcGIS Pro 2.6.2 hanging when saving project and when performing other actions

MichaelVolz — Wed, 04 Nov 2020 15:29:55 GMT

Can you please elaborate on what extraneous files you deleted in your profile that allowed Pro to work much better?

Re: ArcGIS Pro 2.6.2 hanging when saving project and when performing other actions

BarbaraSchneider2 — Wed, 04 Nov 2020 15:47:07 GMT

I think what made the difference was deleting the following folder:

C:\Users\schneidb\AppData\Roaming\ESRI\ArcGISPro.exe_StrongName_yhpsrysqpn4fvmb0spwbakt5o5e50din

It contains the file "user.config" for every former version of ArcGIS Pro.

Re: ArcGIS Pro 2.6.2 hanging when saving project and when performing other actions

MichaelVolz — Wed, 04 Nov 2020 15:54:04 GMT

Thank you. This will help with potential future trouble-shooting issues.

Re: ArcGIS Pro 2.6.2 hanging when saving project and when performing other actions

DanPatterson — Wed, 04 Nov 2020 16:58:58 GMT

Glad it worked out! Having 2 profiles on the same machine is an issue I haven't personally encountered.