topic Re: I am using ArcGIS Pro 2.12. Mouse wheel does not zoom although it did up until recently. I have checked my navigator settings and everything looks good there. Any ideas? in ArcGIS Pro Questions

I am using ArcGIS Pro 2.12. Mouse wheel does not zoom although it did up until recently. I have checked my navigator settings and everything looks good there. Any ideas?

KeithBell1 — Thu, 17 May 2018 16:14:32 GMT

Re: I am using ArcGIS Pro 2.12. Mouse wheel does not zoom although it did up until recently. I have checked my navigator settings and everything looks good there. Any ideas?

AdrianWelsh — Thu, 17 May 2018 16:24:27 GMT

Did you try shutting down all instances of ArcGIS Pro and opening one again to see if it worked then? (Or, maybe even a PC restart?)

Re: I am using ArcGIS Pro 2.12. Mouse wheel does not zoom although it did up until recently. I have checked my navigator settings and everything looks good there. Any ideas?

KeithBell1 — Thu, 17 May 2018 20:56:36 GMT

Yes, at least ten times.

Re: I am using ArcGIS Pro 2.12. Mouse wheel does not zoom although it did up until recently. I have checked my navigator settings and everything looks good there. Any ideas?

DanPatterson_Retired — Fri, 18 May 2018 00:55:50 GMT

I don't suppose you have another mouse to rule that out

Re: I am using ArcGIS Pro 2.12. Mouse wheel does not zoom although it did up until recently. I have checked my navigator settings and everything looks good there. Any ideas?

KeithBell1 — Fri, 18 May 2018 01:36:40 GMT

I do and it didn't make any difference. The mouse wheel works fine in other applications.

Re: I am using ArcGIS Pro 2.12. Mouse wheel does not zoom although it did up until recently. I have checked my navigator settings and everything looks good there. Any ideas?

DanPatterson_Retired — Fri, 18 May 2018 02:11:51 GMT

I can see nothing in the project options under Navigation or anything.

My 'wheel' works (it is actually just a strip between the two buttons which functions like a wheel)

with your exact settings.

Re: I am using ArcGIS Pro 2.12. Mouse wheel does not zoom although it did up until recently. I have checked my navigator settings and everything looks good there. Any ideas?

KeithBell1 — Fri, 18 May 2018 15:43:54 GMT

Nothing changed in my settings from when the mouse wheel worked to zoom until now. It is a great, but annoying, mystery.

Re: I am using ArcGIS Pro 2.12. Mouse wheel does not zoom although it did up until recently. I have checked my navigator settings and everything looks good there. Any ideas?

AdrianWelsh — Sat, 19 May 2018 04:30:15 GMT

Keith,

Could you perform a Repair Install on ArcGIS Pro? I don't know if that would help or not but I don't think it would hurt anything.

Re: I am using ArcGIS Pro 2.12. Mouse wheel does not zoom although it did up until recently. I have checked my navigator settings and everything looks good there. Any ideas?

DanPatterson_Retired — Sat, 19 May 2018 11:38:25 GMT

Time for mouse-aid

From Microsoft...

https://support.microsoft.com/en-ca/help/303091/resolve-problems-with-mouse-button-or-scrolling-settings

but if you have a particular mouse brand, go to their website and check to see if there is any suggestions.

Start in Control Panel and make sure that you have the right mouse and brand selected first

Re: I am using ArcGIS Pro 2.12. Mouse wheel does not zoom although it did up until recently. I have checked my navigator settings and everything looks good there. Any ideas?

AdrianWelsh — Mon, 21 May 2018 15:31:14 GMT

This sounds like it might work out. Keith, have you tried this?

Re: I am using ArcGIS Pro 2.12. Mouse wheel does not zoom although it did up until recently. I have checked my navigator settings and everything looks good there. Any ideas?

KeithBell1 — Mon, 21 May 2018 16:38:05 GMT

The mouse works fine in all other applications.

Re: I am using ArcGIS Pro 2.12. Mouse wheel does not zoom although it did up until recently. I have checked my navigator settings and everything looks good there. Any ideas?

KeithBell1 — Mon, 21 May 2018 16:40:32 GMT

I can't find a repair install option.

Re: I am using ArcGIS Pro 2.12. Mouse wheel does not zoom although it did up until recently. I have checked my navigator settings and everything looks good there. Any ideas?

AdrianWelsh — Mon, 21 May 2018 16:48:52 GMT

In the control panel on Windows (I'm using 10), find the programs and features, click on ArcGIS Pro, and then click on Uninstall/Change.

After that, a box will pop up, from there you can click on Repair:

Re: I am using ArcGIS Pro 2.12. Mouse wheel does not zoom although it did up until recently. I have checked my navigator settings and everything looks good there. Any ideas?

KeithBell1 — Tue, 22 May 2018 00:57:25 GMT

Thanks Adrian. I did that and no change. This should be a very simple thing. I would call tech support but I'm on a non-profit license and get one tech support call a year. Sigh....

Re: I am using ArcGIS Pro 2.12. Mouse wheel does not zoom although it did up until recently. I have checked my navigator settings and everything looks good there. Any ideas?

DanPatterson_Retired — Tue, 22 May 2018 01:09:49 GMT

Kory Kramer‌ can we roll in this one with a suggestion of who might help, so that the one tech support call doesn't get wasted on a mouse.

A mouse issue that is beating all possible solutions... even a different mouse... leaving PRO as the culprit(?!)

Re: I am using ArcGIS Pro 2.12. Mouse wheel does not zoom although it did up until recently. I have checked my navigator settings and everything looks good there. Any ideas?

KeithBell1 — Tue, 22 May 2018 01:20:28 GMT

Navigate maps and scenes—ArcGIS Pro | ArcGIS Desktop

I loaded the above and determined that zoom works in 3d but not 2d. Try that out for size.

Re: I am using ArcGIS Pro 2.12. Mouse wheel does not zoom although it did up until recently. I have checked my navigator settings and everything looks good there. Any ideas?

KeithBell1 — Tue, 22 May 2018 02:13:21 GMT

Note that mousewheel zoom works in 3d but not 3d. That is telling us something.

Re: I am using ArcGIS Pro 2.12. Mouse wheel does not zoom although it did up until recently. I have checked my navigator settings and everything looks good there. Any ideas?

KoryKramer — Tue, 22 May 2018 15:37:46 GMT

Let's try this.

Go to C:\Users\<username>\AppData\Local\ESRI\ArcGISPro.exe_StrongName_yhpsrysqpn4fvmb0spwbakt5o5e50din\2.1.0.0 (your folder will be named a bit differently), copy the user.config file from there and place it somewhere else for safe keeping.

Then delete the user.config from that location and re-launch ArcGIS Pro. Is there still a problem?

If the problem persists, you can put the original user.config back into that location.

This may be way out there, but what antivirus are you running on the machine? If the user.config reset doesn't yield any results, maybe try to isolate by disabling antivirus and testing the behavior.

Re: I am using ArcGIS Pro 2.12. Mouse wheel does not zoom although it did up until recently. I have checked my navigator settings and everything looks good there. Any ideas?

KeithBell1 — Tue, 22 May 2018 19:33:09 GMT

Thanks to everyone for your assistance. Kory, I tried renewing the user.config file and disabling anything antivirus related with no change. I went back to square one. Normally in situations like this the culprit is assumptions. In this case the assumption that the mouse and it's settings can't be the problem because it works everywhere else was the mistake on my part. I have a Microsoft Sculpt Mouse which I like but Microsoft's applications for control are funky at best. Changes made as part of Windows 10 device settings don't always relate directly to using the Microsoft Mouse and Keyboard application. Changes to the latter (reset to default) made the difference and now I can zoom. Dan Patterson gets the win on this one and I am reminded, once again, to stop making assumptions. P.S. My other mouse was also a Microsoft mouse and the settings in the application apparently applied to it as well.

Re: I am using ArcGIS Pro 2.12. Mouse wheel does not zoom although it did up until recently. I have checked my navigator settings and everything looks good there. Any ideas?

DanPatterson_Retired — Tue, 22 May 2018 20:22:45 GMT

good to hear Keith.

You can mark this answered then