topic Re: Solutions Deployment Tool DO NOT INSTALL in ArcGIS Pro Questions

Solutions Deployment Tool McAfee Access Protection

JohnBrockwell — Thu, 27 Jul 2017 15:31:59 GMT

I have tried installing the Solution Deployment Tool on two separate systems. One was performed on ArcGIS Pro 1.4.1 and the second install was at ArcGIS Pro 2.0.0 and both times it has corrupted the base ArcGIS Pro installation.

ArcGIS Pro after installation no longer opens! It goes straight to the report a crash screen. "ArcGIS Pro has encountered a serious application error and is unable to continue." I will have to uninstall all ArcGIS Pro components and re-install the base installation. I can not continue to attempt using the Solutions Deployment Tool it is not safe for installation and I recommend anyone attempting to install this product to stay away. It is a very simple installation that should cause no issues. However, this is not the case.

STAY AWAY!

Re: Solutions Deployment Tool DO NOT INSTALL

ChrisFox — Fri, 28 Jul 2017 12:34:05 GMT

Hi John,

Would you mind sharing the crash dump file with me? The knowledge base document below describes where you can find the crash dump on your machine. This will be helpful in debugging what is going on.I worked with several users who have been able to successfully install the add-in and use it so I am really interested to see what may be occurring in your case so we can prevent it from happening for other users.

FAQ: Where are the ArcGIS crash dump files saved when an error report is generated?

Thanks,

-Chris

Re: Solutions Deployment Tool DO NOT INSTALL

JohnBrockwell — Fri, 28 Jul 2017 13:28:14 GMT

Thank you for taking the time to assist me.

Re: Solutions Deployment Tool DO NOT INSTALL

JohnBrockwell — Fri, 28 Jul 2017 13:31:50 GMT

A brief review of my issue (below) to help you understand.

I am trying to successfully install ArcGIS Pro 2.0 with the solutions deployment tool add-in and the space time cube explorer add-in.

When I installed the add-in(s) it caused a fatal error to ArcGIS Pro 2.0. "ArcGIS Pro has encountered a serious application error and is unable to continue."

My current install of ArcGIS Pro 2.0 is crashing at the blue launch pop-up window and will not open.

This is my second attempt installing the solutions deployment tool. During my first attempt I tried on a different pc using version 1.4.1.

My first attempt at fixing this was in April, 2017. My support case for that was: Case number: 01914756.

I hope this background information will assist you with this issue.

Links:

Solutions Deployment Tool

http://solutions.arcgis.com/shared/help/deployment-tool/

Space Time Cube Explorer

http://www.arcgis.com/home/item.html?id=ffd5be434d394341ad1f89cd29c19e20

Thanks,

John Brockwell, GISP

Re: Solutions Deployment Tool DO NOT INSTALL

JohnBrockwell — Fri, 28 Jul 2017 15:30:38 GMT

Hi Chris,

Here are my dump files from the 1.4.1 installation

Re: Solutions Deployment Tool DO NOT INSTALL

JohnBrockwell — Fri, 28 Jul 2017 18:57:03 GMT

Hello,

I tried moving the Add-In folder to a location ArcGIS Pro could reach. I closed the application and reopened. The fatal error reappears.

I did this on my 1.4.1 machine and my 2.0 machine. The two machines are on different domains. One uses active directory (2.0) and the other is a novell based login manager (1.4.1).

I just wanted to bring this to your attention. When I find a solution or workaround I will post.

Re: Solutions Deployment Tool DO NOT INSTALL

ChrisFox — Mon, 31 Jul 2017 12:59:10 GMT

Hi John,

Below is the exception that is being thrown that is causing the crash. When ArcGIS Pro starts it attempts to unpack any installed add-ins to an AssemblyCache folder in your user profile. This is where the add-in is executed from. It is crashing due to an exception being thrown because your user doesn't have permissions to access that folder. This is different from the folder the add-in is originally installed to, you don't have control over where the add-in dll is unpacked.

However, what is confusing is your user should have access to all folders under your user profile unless an administrator on the machine has restricted access. Is it possible that there could be some custom permissions set on your user profile folders? Could you try browsing to the AssemblyCache folder referenced below? Are you able to create new folders and files in that directory?

Exception object: 0000000003a5fbe0
Exception type: System.UnauthorizedAccessException
Message: Access to the path 'C:\Users\brockwj\AppData\Local\ESRI\ArcGISPro\AssemblyCache\{a8c04e88-6d5d-498d-ad00-b76b409b5cd3}\Newtonsoft.Json.dll' is denied.
InnerException: <none>
StackTrace (generated):
SP IP Function
00000000001DE570 000007FEF4396A23 mscorlib_ni!System.IO.__Error.WinIOError(Int32, System.String)+0x1a3
00000000001DE5C0 000007FEF448E716 mscorlib_ni!System.IO.FileStream.Init(System.String, System.IO.FileMode, System.IO.FileAccess, Int32, Boolean, System.IO.FileShare, Int32, System.IO.FileOptions, SECURITY_ATTRIBUTES, System.String, Boolean, Boolean, Boolean)+0x376
00000000001DE690 000007FEF43C807F mscorlib_ni!System.IO.FileStream..ctor(System.String, System.IO.FileMode, System.IO.FileAccess, System.IO.FileShare)+0x7f
00000000001DE740 000007FEED5A9F14 System_IO_Compression_FileSystem_ni!System.IO.Compression.ZipFileExtensions.ExtractToFile(System.IO.Compression.ZipArchiveEntry, System.String, Boolean)+0x84
00000000001DE7B0 000007FE9752A1C0 UNKNOWN!ArcGIS.Desktop.Framework.Registry.Script.ExtractFolder(System.IO.Compression.ZipArchive, System.String, System.String)+0x1b0
00000000001DE830 000007FE97529F6F UNKNOWN!ArcGIS.Desktop.Framework.Registry.Script.UnzipToAssemblyCache(System.IO.Compression.ZipArchive, System.String, System.String ByRef)+0x11f
00000000001DE890 000007FE97529D84 UNKNOWN!ArcGIS.Desktop.Framework.Registry.Script.UnpackAddIn()+0x44
00000000001DE8E0 000007FE9751E3D2 UNKNOWN!ArcGIS.Desktop.Framework.Registry.CustomizationRegistry.ProcessPlugIns(System.Collections.Generic.List`1<ArcGIS.Desktop.Framework.AddInEntry>, System.String)+0x4d2
00000000001DEA00 000007FE972F71AD UNKNOWN!ArcGIS.Desktop.Framework.FrameworkApplication.Initialize()+0x30d
00000000001DEA50 000007FE972E9B86 UNKNOWN!ArcGIS.Desktop.Core.ProApp.Load()+0x446
00000000001DEAC0 000007FE972E399F ArcGISPro!<Module>.main(System.String[])+0x1f

StackTraceString: <none>
HResult: 80070005

Re: Solutions Deployment Tool DO NOT INSTALL

JohnBrockwell — Mon, 31 Jul 2017 14:43:46 GMT

I changed the privileges to the AppData folder and all subfolders. I tested my results by creating a New Folder in the AssemblyCache folder and the add-in still causes ArcGIS Pro 1.4.1 and ArcGIS Pro 2.0 to not start up.

Re: Solutions Deployment Tool DO NOT INSTALL

ChrisFox — Mon, 31 Jul 2017 16:05:04 GMT

Do you see the folder called {a8c04e88-6d5d-498d-ad00-b76b409b5cd3} in the assembly cache folder? If not could you try creating it, and are you able to create a new text file in that directory? If it still fails could you send me the new crash dump?

Re: Solutions Deployment Tool DO NOT INSTALL

JohnBrockwell — Mon, 31 Jul 2017 16:22:47 GMT

Hi Chris,

I created a New Folder and a *.TXT file in the {a8c04e88-6d5d-498d-ad00-b76b409b5cd3} folder. It still crashes at startup with the add-in.

Re: Solutions Deployment Tool DO NOT INSTALL

ChrisFox — Mon, 31 Jul 2017 17:46:10 GMT

I am wondering if it specifically doesn't like writing .dlls to that folder. Could you try changing the add-in file extension to .zip and then extracting the contents. Next inside the install folder copy/paste everything into the AssemblyCache/{a8c04e88-6d5d-498d-ad00-b76b409b5cd3}. It should paste successfully and not prompt you to run as an administrator.

Re: Solutions Deployment Tool DO NOT INSTALL

JohnBrockwell — Tue, 01 Aug 2017 12:52:59 GMT

SOLUTION

Hi All,

I have identified the issue. McAfee anti-virus protection was blocking the folder that the Solutions Deployment Tool uses to operate.

I figured this out by looking at McAfee’s log’s: McAfee>Manage Features>VirusScan Enterprise>Task (menu)>View Log

McAfee Log Record:

7/31/2017 2:23:28 PM Blocked by Access Protection rule ComputerName\UserName C:\WINDOWS\EXPLORER.EXE C:\USERS\USERNAME\APPDATA\LOCAL\ESRI\ARCGISPRO\ASSEMBLYCACHE\{A8C04E88-6D5D-498D-AD00-B76B409B5CD3}\SOLUTIONDEPLOYMENT\INSTALL\SOLUTIONDEPLOYMENT.DLL User-defined Rules:7Crypto3 Action blocked : Create

I’d like to thank Chris Fox for his assistance in helping me troublesoot this issue.

Re: Solutions Deployment Tool McAfee Access Protection

ChrisFox — Tue, 01 Aug 2017 14:03:17 GMT

Thanks John, so were you able to get the add-in to work by adding an exception for that folder? I also wanted to note for anyone else who might come across this post in the future that this AssemblyCache folder is used by all add-ins so if you are having an issue with add-ins causing ArcGIS Pro to crash, this might be the cause.

Re: Solutions Deployment Tool McAfee Access Protection

JohnBrockwell — Tue, 01 Aug 2017 15:27:42 GMT

I disabled Access Protection and then ran the installation. The installation folder wasn't 'flagged' by McAfee because it was disabled at the time of installation.