topic Re: ArcGIS Pro 2.2 crashing when trying to open existing project/create a new Blank Template. in ArcGIS Pro Questions

ArcGIS Pro 2.2 crashing when trying to open existing project/create a new Blank Template.

ElezaKollannur1 — Wed, 18 Jul 2018 13:13:50 GMT

ArcGIS Pro 2.2 crashing when trying to open existing project/create a new Blank Template.

While trying to create Blank project, it loads ArcPro window as shown in attachment and crashes without any error message. Computer has all ArcGIS Pro Recommended system requirements.

Re: ArcGIS Pro 2.2 crashing when trying to open existing project/create a new Blank Template.

EdHarrell2 — Thu, 09 Aug 2018 01:42:43 GMT

2.1 worked wonderfully for me. I just upgraded to 2.2 and it crashes to simple tasks like opening the contents tab or pushing the add data button. I reinstalled but it's still doing it. Very frustrating.

BTW: My computer exceeds all specifications to run the software.

Re: ArcGIS Pro 2.2 crashing when trying to open existing project/create a new Blank Template.

ThomasColson — Thu, 09 Aug 2018 12:35:57 GMT

For both of these issues, tech support is really going to be the only way you'll get it solved. However, a few things that will make your TS case resolve faster:

First thing they'll ask you to do, even if you bought your computer on the morning you called TS, is update your video card driver;
In both cases, are the crashes occurring when accessing data on the local computer, local network, or remote network? What kind of data? SDE, Shape, FGDB? What version of windows?
Hard drive: Spinning platter, solid state, nVME?
For the user with the Quadro 600, see Why is ArcGIS Pro so slow to do anything? You are running Pro on an extremely, very old workstation (by Pro standards) and I suspect due to the age of the video card, TS is going to come back with "Not Supported"
You're going to hate this: can you install 2.2.1 on ANOTHER workstation, hopefully with a fresh OS image, and does the crash happen?
Are you sending in the crash reports? FAQ: Where are the ArcGIS crash dump files saved when an error report is generated?

Re: ArcGIS Pro 2.2 crashing when trying to open existing project/create a new Blank Template.

EdHarrell2 — Thu, 09 Aug 2018 17:15:54 GMT

I will update the driver tonight
My crashes are data-type agnostic. I push the add data button and it crashes. Same thing when trying to open the contents pane. All I can do is move through the default map of the project.
Spinning platter
I am in the queue at work for a 2.2.1 install on a newer box but that's whenever a person with admin rights gets to me
Yes. I send them every time.

Thanks so much for the quick reply. Hopefully we can get these issues worked out. My guess is that it's something small since 2.1.x performed wonderfully on the same computer.

Cheers!

Re: ArcGIS Pro 2.2 crashing when trying to open existing project/create a new Blank Template.

KoryKramer — Fri, 10 Aug 2018 13:24:01 GMT

So it looks like both Ed Harrell‌ and Eleza Kollannur‌ are experiencing crashes.

When you get the serious application error dialog are you both entering your email address, a description of what you were doing at the time of the crash, and submitting the report? Please read Report software errors—ArcGIS Pro | ArcGIS Desktop for what we do when we receive those reports.

From that help and as Tom mentions above, "If you can reproduce the serious application error by a definite series of steps, you should also contact Esri Support or your international distributor to report a bug."

For now, though, please go to C:\Users\<username>\AppData\Local\ESRI\ErrorReports and send the latest dmp file to me at kkramer@esri.com. You can see which version generated the report and the time and date of the report so you know that you're sending the latest.

We'll analyze those and can be in touch directly if you send them.

Thanks

Re: ArcGIS Pro 2.2 crashing when trying to open existing project/create a new Blank Template.

MichaelVolz — Fri, 10 Aug 2018 13:50:45 GMT

Kory:

Is the location you specified C:\Users\<username>\AppData\Local\ESRI\ErrorReports created during the installation of Pro software or only the first time a crash occurs on said machine by that specific user? I ask because I do not see this on a Pro machine, but I don't believe I ever crashed Pro on this machine.

Re: ArcGIS Pro 2.2 crashing when trying to open existing project/create a new Blank Template.

KoryKramer — Fri, 10 Aug 2018 13:54:43 GMT

I think you're correct, Michael. The folder is probably generated only when the application generates a dmp.

Re: ArcGIS Pro 2.2 crashing when trying to open existing project/create a new Blank Template.

EdHarrell2 — Mon, 13 Aug 2018 01:43:33 GMT

Kory,

Just sent the .dmp files. Thanks for your help!

Re: ArcGIS Pro 2.2 crashing when trying to open existing project/create a new Blank Template.

KoryKramer — Mon, 13 Aug 2018 15:20:08 GMT

Thanks, Ed. I have the files and we'll look at these with the framework team. Do you have X Tools Pro installed on the machine where you're seeing these crashes?

Re: ArcGIS Pro 2.2 crashing when trying to open existing project/create a new Blank Template.

EdHarrell2 — Sat, 18 Aug 2018 20:18:59 GMT

I don't. Sorry.

Re: ArcGIS Pro 2.2 crashing when trying to open existing project/create a new Blank Template.

ElezaKollannur1 — Fri, 24 Aug 2018 08:42:15 GMT

I updated to ArcGIS Pro 2.2.1 and the issue is still there. Thanks @Kory Kramer for following up on the issue via email. Based on his suggestion could enable/access the crash dump files and send it to ESRI for further analysis.

Re: ArcGIS Pro 2.2 crashing when trying to open existing project/create a new Blank Template.

ElezaKollannur1 — Mon, 27 Aug 2018 05:59:03 GMT

Thanks @Kory Kramer for resolving this issue. ArcGIS Pro starting working after PYTHONPATH from Environmental Variable was deleted.

Re: ArcGIS Pro 2.2 crashing when trying to open existing project/create a new Blank Template.

ThomasColson — Mon, 27 Aug 2018 11:08:30 GMT

Was that logged as a bug?

Re: ArcGIS Pro 2.2 crashing when trying to open existing project/create a new Blank Template.

MichaelVolz — Mon, 27 Aug 2018 11:30:20 GMT

Is PYTHONPATH a default Environmental Variable or something you added yourself for specific functionality that you were looking for?

Re: ArcGIS Pro 2.2 crashing when trying to open existing project/create a new Blank Template.

ElezaKollannur1 — Mon, 27 Aug 2018 12:29:58 GMT

I don't know.

Re: ArcGIS Pro 2.2 crashing when trying to open existing project/create a new Blank Template.

ElezaKollannur1 — Mon, 27 Aug 2018 12:39:05 GMT

I had added this when trying to set Webdriver for Selenium couple of years back. Anyways, It does not come as standard setting. Checked with my colleagues systems.

Re: ArcGIS Pro 2.2 crashing when trying to open existing project/create a new Blank Template.

KoryKramer — Mon, 27 Aug 2018 13:01:09 GMT

Thomas Colson‌ This was not logged as a bug publicly but the Python team has an issue for this against ArcGIS Pro that they'll be working on during the next iteration. So yes, this is being treated as a bug (as all crashes are) and will be addressed. Thanks!

Re: ArcGIS Pro 2.2 crashing when trying to open existing project/create a new Blank Template.

KoryKramer — Mon, 27 Aug 2018 13:05:59 GMT

Hi Ed,

Our team got this one figured out for Eleza, but whatever you're running into may still be unresolved?

Can you take a screenshot of the version and file size of this dll: ArcGIS.Desktop.Docking.Wpf.dll ?

If you left the default install location, it should be located in C:\Program Files\ArcGIS\Pro\bin

Find it there, right-click > Properties and then click on the Details tab. Mine looks like this:

1. Please send a screenshot of yours.

2. Also, you had 2.1.x installed before upgrading. How did you upgrade? Did you use the auto-updater from within ArcGIS Pro, download and install from My Esri, other (Explain)?

Thanks!